Merch For All  Avis 

Tracking didnt work when they said my package had been delivered it wasnt there and when i contactec customer they didnt respond

I got notified they sent merch and got link to track, tracking was not working because even tho they sent email that merch is on the way ups didnt get my package so i reached to support, they said they notified shipping department and will tell me any new info they will get. two days passed got no info so i reminded myself but got no answer after that anyway, i was just ghosted and have no idea where my package is

Ordered a shirt so I could wear it during the holidays... Did this 4 weeks ago... and the site states that shipping will be done within 5 days... still no shipment notice... had contact with the company 1.5 weeks ago... said they would ship within 5 days... but they still didnt ship it... holiday is coming up... but can't wear the shirt... because it won't be here on time... and orders can't be cancelled or returned... ... ... ...

I ordered a puzzle for my grandmother, she almost completed it when she noticed that there were at least 13 pieces missing. I sent them an email and with a very quick response was told a new one would be made and sent out to me. Customer service team is on top of things!

Never received my package but the team did everything and tried every way to resort the issue and help out what a service

Really great customer service. I had bought a gift for my son for Christmas. He had wanted the FG plushee for so long. Well it never came, though UPS said it had been delivered. I reached out to Reese with Merch for All and he went above and beyond by finding an extra one and sending it.

Their team is amazing and very helpful. Had an old email I no longer use attached to my Shopify and I emailed them to get it changed. They responded quick and updated my email with no issues. Wish everything in life was this great! Thank you!

I have driven these poor guys crazy by changing my shipping address yet they have been so understanding and courteous. Still waiting the jumper which my son is so excited to receive! Thank you so much Reese for your help!

These guys and gals are amazing! When I placed an expensive order the shipping address defaulted without me knowing it and it was no longer an address I use. So I reached out to their team via email and they got the address updated for me within 2 days. I will always keep coming back to them and continue to buy their products! Great 10/10 service; thank you!!

The group working for the customer support are amazing and very helpful with any issue you might have. Shout out to Reece for being so quick with the responses!

The customer service is amazing! They were prompt and very helpful. Very satisfied!

Very professional support staff and very helping and convenient with fast replies

It’s been 3 weeks and still no tracking, website states 5 days to ship. Sent inquiry to customer service and received generic response, and still no tracking. Will never order from them again.

I wasn’t able to find my confirmation email because I messed up my email. I had the pleasure of working with Reece. Reece was great at responding back very quickly over several emails and found my confirmation email.

Actually bought a hoodie last year and was such a big hit my son asked me to get another in bigger size for him to grow into. I slightly misread the sizes to start with and ordered a small adults but then realised that wasn't going to be much bigger than the one he's got. Emailed and first order was cancelled and refunded next day and new order placed and already dispatched. Thank you so much

I reached out after making a purchase roughly an hour before a sale for black friday started. In reaching out, I was hoping to be able to cancel my order so then I could get a refund, then order again at the black friday sale prices. However, the customer service from Reece specifically was fantastic! He was able to save me time by issuing me the refund for the amount I would have saved with the black friday prices. I was not expecting much when I first reached out, honestly I wasn't sure if I could even cancel the order and get a refund. However, my experience with customer support is by far one of the best experiences with any customer support I have ever had.

Excellent products. My son loves this brand and has so many clothes from them. Good quality, long wearing and excellent fit. Really friendly staff and brilliant customer service. Reece is so helpful.

Reece helped me out, lost a package thanks to USPS delivering it the wrong address (they should really double check packages before leaving them at an apt complex. Like come on, the address is right there just check you’re in the right place).

Waited a few hours after receiving the message my package was delivered even though it wasn’t at my door or mailbox. So I proceded to call DHL they directed me to my post office, post office directed me to contact the seller.

I wrote an email explaining the situation to the support team, they were very understanding of the situation and were kind throughout our interactions. Thankfully they’ll be sending me a replacement for the lost package which, I appreciate very much.

If you have a problem or a question definitely contact them! Though expect a 2-3 day wait time when you first email them (at least I had to wait 2-3 days), but that’s because they are assisting others with they’re support questions and issues.

Highly recommend -Martin

Edit: should add that I contacted them on 11/13/24
and the issue was resolved on 11/29/24

I put the wrong address on my package due to moving not too long ago and not realizing it was my old address. I wrote to customer service snd they were genuinely very helpful! The lady was super nice and even followed up letting me know the progress of my packages so I could have someone I knew pick it up for me. Sadly I couldnt get the address changed in time but still, great service.

Had issues with the delivery of the package (not their fault), tracking no longer works (not their fault), gets full refund.
40 days later, suddenly somehow received the package, I refunded the refund mostly because I think this is the right thing to do, but also because I was treated with respect.
One thing that I think they can improve is the response time, although that is partly due to me not living in their time zone.