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Lisez les avis des autres

Noté 1 sur 5 étoiles

The quality is horrible for the price of the items - most of them are polyester. They advertise themselves as being in the UK but then it turns out all items are shipped from Australia so retu... Voir plus

Noté 1 sur 5 étoiles

I checked their return policy before ordering and it did not mention that they charge you $16 and only give store credit, even for regular items (not sale/final sale.) The quality is mid at best and t... Voir plus

Noté 1 sur 5 étoiles

Really wish I had read these reviews before ordering with them! I had high hopes after seeing reviews on social media etc, but the quality of the items I received was horrendous. Dresses that look str... Voir plus

Noté 5 sur 5 étoiles

I ordered about 10 different dresses and all of them were good quality, true to size and as described on the website. I send most of them back (I had to pay the shipping costs though) since I didn’t l... Voir plus


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

64 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

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Noté 1 sur 5 étoiles

Horrible sizing

The quality is horrible for the price of the items - most of them are polyester.

They advertise themselves as being in the UK but then it turns out all items are shipped from Australia so returns are very expensive and only accepted within 14 days.

Sizing is all over the place - sometimes I fit in L, other times XS (I'm between XS and S).

I've tried ordering from them multiple times but sadly after paying for multiple returns due to their poor sizing, I'm not willing to try anymore.

18 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible returns

I checked their return policy before ordering and it did not mention that they charge you $16 and only give store credit, even for regular items (not sale/final sale.) The quality is mid at best and they obviously only post good reviews.

16 avril 2026
Avis spontané
Noté 3 sur 5 étoiles

WORST RETURNS PROCESS

Why on earth does no one mention about their refund process, very tedious plus they take a £15 fee WOW, they refused refund for an item that didn’t fit just because of their final sale rule, I am livid as this dress wasn’t cheap and now I have to find a way to sell it, absolutely absurd!!

11 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

False Advertisement! Ridiculous duties charges not refunded!

Really wish I had read these reviews before ordering with them! I had high hopes after seeing reviews on social media etc, but the quality of the items I received was horrendous. Dresses that look structed on the website were thin and flimsy, made with such cheap material. One dress which was nearly £200, I saw PrettyLittleThing had the exact same dress on their website for £28 and I wouldn't be surprised if the quality was actually better from there! I returned everything and have just received notification of my refund, and I am being charged over £50 for duties, plus the £15 return fee, to keep nothing! They advertise the £15 return fee but hide the duties charges in the original cost. Absolute scam! Definitely false advertisement I would say!

10 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Minus stars

If i could rate minus stars i would, I ordered three dresses and used a welcome discount code which gave 10% off. Sadly all the dresses were not great quality and considering the price point most definitely not worth it. I returned all the dresses well within the 14 day time frame and was charged £14.95 as stated on their website as a flat rate return. The dresses came to £319 in total, yet I was refunded £275. I've emailed querying this as my refund should have been £304 so ive been short changed £29. This was the response I recieved,

'The total amount refunded to you was £275.75. This amount was calculated by taking the total value of the items returned and applying the following deductions:

The £14.95 flat return shipping cost.
The reversal of the £32.30 discount that was originally applied to your order.'

This doesnt even make sense, I've sent a follow up email explaining the above and asking for clarification and I've recieved no response.

My advice, avoid avoid avoid!

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Refund without any issues

I ordered about 10 different dresses and all of them were good quality, true to size and as described on the website. I send most of them back (I had to pay the shipping costs though) since I didn’t like the way they looked on me and got the refund within a couple of days.(expect for the ones from sale since you cannot send them back) I didn’t have any problems as other customers had and would definitely order again.

4 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Buyer beware

Buyer beware - not fully a "UK" site like it makes out
- all items are coming from australia and you do not get the tax back. Its very unclear when you purchase how easily it gets added on.
A dress that was supposed to cost me 95gbp cost 171gbp (because I bought several items and only kept one). So upset by the experience

2 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Don’t buy

Items ordered for a black tie event. Took ages to arrive (after the event- when I ordered two weeks before), fabric looked incredibly cheap, and then they charged £15 pounds for a return!

9 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not buy from this shop

Do not buy from this shop. I ordered and it took weeks to get to me. No communication to say it would’ve late only when I contracted them. When I sent back the closes and the event I wanted to wear them for had passed and they were to big anyways I payed £108 and had a refund of £83 loosing £25 when I queered this it’s because of shipping this is a lot of money to loose over shipping. Never will order from them again and will definitely be informing others to not

8 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

RIP OFF!

Wow! I wish I saw these reviews ahead of purchasing! I thought I was ordering from a reputable site, however not refunding VAT and the response blaming the Australian Government! Never had this when ordering from Australian brands before and appalling- now not responding to my messages! Avoid! I returned as the dresses were mediocre at best!

2 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Ordered 4 dresses

Ordered 4 dresses, cost £525 returned to no longer needing them. I was refunded £453 refund, cost me £72 to return! 😡 absolutely outrageous. Will never order again!

19 février 2026
Avis spontané
Noté 4 sur 5 étoiles

Great quality of clothes

Great quality of clothes. The shipping to Sweden took 15 days, but it was worth the wait. I’m not keen on returning anything because of the lack of free returns, so I will have to be certain about the items I choose. I will definitely be a returning customer.

12 février 2026
Avis spontané
Noté 1 sur 5 étoiles

0 stars if I would.

0 stars if I would.

I usually check companies before I buy but my daughter who is 5'11 was looking for a dress for a wedding and this can be challenging due to her height. Anyhow I didnt check trustpilot beforehand so was unaware of the large shipping return fee. Unfortunately I wont be purchasing again I have informed my other 3 daughters of the same

9 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Do NOT buy from here

Do NOT buy from here! If I could give minus stars I would. The shipping fees are expensive yet the clothes take weeks to arrive. The dresses I ordered were cheap fabric that felt like it would fall apart. When I returned them, they deducted over £40 of my refund! An absolute shambles of a company.

26 janvier 2026
Avis spontané

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