Buna ziua azi in jurul orei 14:45 la carffour meso am servit o clatita si am atentionat sefa de tura care pregatea comanda precum bancul de lucru este murdar si prafuit nu am fost bagata in seama ac... Voir plus
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Lisez les avis des autres
Original review: "bought items from them and never received anything, nor sure if it went to a wrong address, have written to their support, sent emails - no reply.. nobody gives a damn about their... Voir plus
L'entreprise a répondu
A scam company , no refunds and products not even close to reviews , use the legitimate company adverts AVOID
My experience with this company is also very bad. No track number giving, order placed and payed by credit card on 11th of january and since 10days no information given, no communication, no item reci... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Meso.pro provides Aesthetics products to physicians and patients at wholesale rates. Order now to get special discounts on selected products.
Coordonnées de contact
Allemagne
- Support@meso.pro
- meso.pro
1,5
Mauvais
39 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Re-review
So after a while of trying to reach out to the company I did receive an email from the team & they offered me a refund (which I received) & coincidentally the day after I received the email I also received my product in the mail. I check the shipping dates on the package & it seems that the order was shipped when it was supposed to be shipped & just got a little lost in transit. I am giving a 3 star rating cause it was hard to get on contact with their team members but it does not seem as though the company is a scam & was probably affected this covid situation.
18 juin 2020
Avis spontané
Réponse de MesoPro
thank you Celeste. I apologize for the delays. The covid-19 situation has unfortunately affected delivery services world wide and I am glad that we could end up assisting you. Thank you again for your trust.
Excellent
I’ve been a customer of Mesopro for the past 2 year and must say they have a great customer service and super fast shipping. Any issue with purchase related have been resolved within 24 hour with a customer service representative Michael Thompson. He is really professional and attentive!
Thanks Michael, looking forward to doing business again:)
Karine
18 juin 2020
Avis spontané
Réponse de MesoPro
thanks Karine! we appreciate your business.
Not recommended
They do not apologize for mistakes and respond very slowly.
And it's an untrustworthy company that makes mistakes over and over again.
29 mai 2020
Avis spontané
Réponse de MesoPro
this is a fake review and needs to be removed.
Excellent Company!
This is truly an amazing company. Their products are affordable and shipping is super fast! I had the chance to speak with Michael from their customer service via chat and he was extremely helpful in answering any concerns I had. I will forever do business with MesoPro and highly recommend them.
26 février 2020
Avis spontané
Réponse de MesoPro
Thank you Susan! We appreciate your business.
Excellent service and products
The product is delivered as expected and the staff is very helpful!
24 février 2020
Avis spontané
Réponse de MesoPro
Thank you Connie. It is our pleasure serving you!
I had the best client support there is!
I had the best client support there is!
Michael is so thoughtful.
My package arrived exactly the day he said!
Will definitely buy again
You got yourself a client 👍💖
19 février 2020
Avis spontané
Réponse de MesoPro
HI Patricia, Thank you so much for your kind words. We look forward to serving you in the future!
MesoPro has the best customer service thank you Michael Thompson
What can I say even if I had an issue the way that Michael Thompson handled any issues and his sensative customer service skills kept me ordering over and over again excellent customer service by Michael no issues. The product I ordered was great had a little bit of issue with the postal office but Michael was super helpful always there kept me informed and checked on everything MesoPro is a great company Meso Pro is lucky to have somebody in customer service like Michael Thompson thank you Michael
13 février 2020
Avis spontané
Réponse de MesoPro
Wow! Thank for the kind words. We appreciate your business and look forward to serving you in the future.
I am happy with my last purchase
I am happy with my last purchase. Fast delivery. Will be ordering again soon.
29 janvier 2020
Avis spontané
Réponse de MesoPro
Thank you very much for your kind words. We look forward to serving you in the future.
Received exactly what I ordered and had…
Received exactly what I ordered and had excellent customer service. Will purchase again and highly recommend.
25 janvier 2020
Avis spontané
Réponse de MesoPro
Thank you Lisa, it was a pleasure dealing with you. Look forward to a long lasting business relationship
The star rating doesnt count yet as i…
The star rating doesnt count yet as i just ordered today. But seeing these reviews scare me. I have contacted the support team by email and no answer. I would like to know how long does it take for my order of voluma to get to Puerto Rico - US territory ?? Also will my package arrive safely ?
16 janvier 2020
Avis spontané
Réponse de MesoPro
your order was shipped to you Marolie, you were communicated with. You received a tracking number which indicates that your order is on its way. The product is going from Europe to Puerto Rico. That does not happen overnight. The order process was delayed one day because you did not put a shipping address in. Michael our rep communicated with you to get your correct shipping address. This review you post is 24 hours after you placed an order in which you left no shipping address. I myself have communicated with you twice already. I do not know how this review is relevant and necessary as your order is on its way with no delays.
ordered 1x juvederm voluma and the…
ordered 1x juvederm voluma and the quality of the product was good. the packaging was A+. Just took 3 extra days for the delivery.
14 janvier 2020
Avis spontané
Réponse de MesoPro
Thank you for your order! it is our pleasure to serve you sir.
Meso Pro sends damaged products
I bought very expensive Pelo Baum hair products on Meso Pro.
The shampoo and conditioner expire in one month. Customer service replied that I quote "IT'S ABSOLUTELY OK" with capital letters. I just want to inform you that this products contain peptides and will be useless after expiration date if not already. Besides that a person cannot use up a shampoo in one month even if you wash your hair everyday.
There was also a hair solution which was half empty for the reason I don't know. Either it was meant to be like that or it has leaked out or someone has already used it. They offered me to send it back to them and if the seal wasn't damaged they would refund the money. But how would I know that the bottle was half empty if I didn't open the box which required removing the seal?
Most importantly the conditioner bottle was broken, the neck of it is cracked and barely attached to the body of the bottle so all the product is leaking out of it. They chose to simply ignore this claim.
I do not recommend anyone to shop on this website as not only they sell products that are about to expire, they send products in broken packages and the worst of all the customer service is very rude and incompetent.
13 avril 2019
Avis spontané
Réponse de MesoPro
Again, you were contacted multiple times to solve this issue, no response.
I will again offer you to contact us Support@meso.pro to handle this situation for you.
Waiting for the lost shipment
Original review: "bought items from them and never received anything, nor sure if it went to a wrong address, have written to their support, sent emails - no reply.. nobody gives a damn about their customers apparently. Very frustrated"
UPD: someone got back to me at last, waiting for resolution
29 mars 2019
Avis spontané
Réponse de MesoPro
your problem was solved and you still order on our website multiple times. in fact you have ordered over 5 times from us since this review and I have personally tracked ALL your orders and see they have been delivered in a timely fashion.
It would help our business if you removed the review, or give myself and my team credit for the level of service you have been receiving over the last several months.
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