metropolis.io Avis 

My wife frequents a high end salon that has always comped customers parking. This incompetent criminal company took over the parking garage and their app failed to work to capture the QR code to comp the parking. After signing up and giving this criminal company personal information. We will be avoiding using this companies lots and business will lose customers.

Parked by MCA Denver which gave a 2hr coupon. I parked at Metropolis for 2.12 hrs. I was charged full amount because I was over 2 hrs so the coupon doesn't work?! I thought I would be paying whatever over 2 hrs. Their live customer service has zero common sense, blames MCA Denver. Deceptive policies, this company should be investigated by how many one stars they receive on Google maps.

Clippership Public Parking in East Boston (run by Metropolis.io) charged me --- $380 --- for one overnight stay. They also tacked on an extra service fee, despite the website for this location clearly stating that "Rates include service fees".

Conveniently, they don't tell you in their signage, on their website, or app, that they will charge you the full day rate for any amount of time. Park for 30 minutes? You'll pay the maximum for that time period.

I've been stuck in an email thread with Metropolis customer support for almost a week now. According to their rep, Clippership charged me for FIVE full 6-hour periods in a 20-hour timeframe, which they think is perfectly OK.

Seriously, park anywhere else.

Incorrect charging at XNA airport acknowledged by lot attendant. Contacted Metropolis to fix it, they said I'd have to drive back to the airport (1 hr each way) to manually do it. Furthermore, their ops supervisor was smug and dismissive of their opportunities. Even suggested their charging process was as straight-forward and clear as Amazon's. HA!

I parked in the Sun Lot on E. Cromwell St in Baltimore for the Sail250 celebration. This lot is essentially an abanndoned lot where the Baltimore Sun building was. You only have the option of 1,3 or 24 hour parking. The parking jumps exponentially from 3 to 24 hours. Why not an option for 6, 9 or 12 hours. No one is goinf to park in that lot for 24 hours. The attendant (not attendants) disappeared 4 hours later after letting people park in no parking areas that block other cars and no traffic direction so exiting became a free for all that was dangerous. Customer service is non existent. DO NOT USE METROPOLIS. TOTAL RIPOFF.

In January I was in Cincinnati for a work event. I parked in the garage that was close to the event. I saw no obvious signs of any sort denoting rules on parking and paying. I parked and when I was walking out of the garage I noticed that the gate never came down. To me this registered as completely unsecure so I went back to my car and left the lot. My car was in there less than 5 minutes. Further, when I departed, the gate was still up so I just drove out, having not seen any obvious indication of how to pay, and also considering the fact that I wasn't in the garage for any period of time warranting a charge. And now I have received a note to pay a $2 parking ticket and a $54.50 fine. Emails to support have gone unanswered, and now I'm getting texts from a collections agency on behalf of Metropolis. I am completely willing to pay a $2 fee (even though I wasn't parked for any period of time) but a $54.50 fee is absolutely ridiculous.

This company is predatory. Had to scan a UR code, create an account etc to pay to park in a public garage I’m not going to frequent again. Ofc it didn’t work, had to keep trying and then finally call the number posted to get out of the garage. Then they began sending me texts requesting my payment within 48 hours or the price would triple. I paid as intended, but there is no reason the fee should triple if an individual doesn’t pay immediately. Very unpleasant experience and a giant hassle

Horrible service, won’t let you create account and pay so you just have to get the fine. Staff don’t care at all and have no desire to help the customers. Absolute shit show.

Very deceptive, they sent me an official looking $65 "fine" letter saying we parked without paying. We did pay (in advance, actually) and they won't accept the credit statement showing the charge. Very hard to work with, submitted a complaint to the KY Attorney General. They recently were fined $7 million by the TN AG for this same business practice. They are demanding all kinds of paperwork for a $15 parking charge. They are threatening to tow or boot our car.

DO NOT USE THIS COMPANY. We purchased a prepaid parking ticket for the Opry carpark. We showed the physical parking attendant who validated our ticket, opened the boom gate and directed us to park in a specific spot. Then we got a fine notice to the rental car company claiming we parked without a ticket. They took money from our credit card without authorization and we are now arguing to get it back. We bought a $20USD ticket and they took $111USD for the fine. We've provided the prepaid ticket as evidence and now they claim we have to take it up with the rental company. Do not use this business. We have lodged a complaint with the Tennessee Attorney General Consumer Protection site.

charging for location with active subscription

DO NOT USE- RANDOM $10 CHARGE CAME UP ON MY CARD AFTER PARKING THAT THEY SAID WOULD DROP OFF AND NEVER DID

Absolutely terrible experience.

If you partner with third-party booking sites like Priceline and advertise “free parking included,” then make the process actually work.

I booked a two-night stay at Conrad Resorts World through Priceline, and my reservation clearly included free parking. Not once did Priceline, Metropolis, or the hotel provide instructions on how to redeem it. Every person I spoke to seemed confused and kept telling me I needed some mystery code that was supposedly entered somewhere on the Metropolis website.

???? I never received a code.

Twice I was stuck sitting at the garage exit gate having to call Metropolis just to get out. Both times I was asked for my reservation confirmation, which I submitted over and over again through text and email with absolutely no resolution. The Conrad front desk even confirmed that my parking should have been free and gave me ANOTHER code to enter on your website. The problem?? There was literally nowhere on the metropolis app or website to enter the code.

How is a parking company making something as simple as validated hotel parking this difficult?

The entire experience was frustrating, disorganized, and a complete waste of my time. No customer should have to play detective between Priceline, a hotel front desk, and Metropolis just to leave a parking garage.

I will go out of my way to avoid Metropolis garages in the future. I’d rather walk several blocks to my destination than deal with this mess again.

Absolutely the worst experience and I will be refusing to park in a metropolis garage anytime ever again. I would pay more money to not park here.

When I drove in they had QR codes all over the garage not noting that your license plate will be automatically scanned and billed. If you scan the QR code it prompts you to start a job. Once you start a job you cannot edit it, meaning if you didn't have a license plate added it will bill you extra and any local business validation will not work.

I was billed for two jobs despite having had it validated and in order to get ahold of customer service I had to wait 30 minutes and then it took another 30 minutes to get a resolution. The customer service is bad and the software is worse.

Deserving of negative stars, this company functions on predatory practices. I reached out to them requesting to have my ridiculously high $75 fine for parking in one of their parking lots (that was empty, mind you), marked very poorly,(no sighs at all against the wall where I parked. I sent them a dispute and they told me they couldn’t reimburse me. Little did I know that I would go look at metropolis io online only to find that they have class action lawsuits, are known for shady and deceptive business practices. I will be looking for the nearest class action lawsuit. These predatory businesses need to pay.

Parked in the lot but couldnt navigate the payment so i left the lot 28 minutes later. 2 months later i get a bill for $68.06. called and they waived the notice fee but still required $13.56 payment. Absolute garbage company making a living off the backs of good people. I hope whoever owns this company gets thrown in jail

Never create an account with this company! They blatantly assess duplicate charges and refuse to remove them. Their customer support is AI that prevents you from resolving issues while late fees compound.

If you have any other options, park elsewhere.

Stop charging extra fees for parking if we already have an account with valid payment info.

Over 40 bucks for parking is excessive. It cost more than the ticket of the event. Who the hell needs 15 hour parking? The normal rate is 20 but they chose to price gouge that day. Greed at its finest

Their technology didn't capture my car leaving the lot and when I contacted their customer service, instead of working with me to resolve the issue they simply kept saying it was a "valid" charge. I even have video and photo evidence that my car WAS NOT in the parking lot where it was racking up huge charges. THEN, they FIXED the exit time, but instead of putting the correct entry time, they MOVED IT BACK so the charge remained the same. Good thing I'd been documenting things as they went along. What a joke.