MettalCaseAvis 

Communication was excellent with the seller both before and after we ordered. We bought 2 wheelie case with are just beautiful. They are strong, sturdy, good looking and really light. We are very pleased with them. Now to go on holiday!

Great thumbs up to MettleCase for an outstanding customer service support.

The suitcase I ordered was beautifully designed. Strong and durable. It did take a while to arrive and the team assisted me through delivery when I queried it. Heartbreakingly the amazing suitcase capacity was too small for my belongings and sadly had to return it back.

I messaged them just a couple of days ago just querying when I am likely to be refunded. Upon their response a day later they refunded me immediately.

Customer service is so important in any business big and small and the team at MettleCase have been amazing. They are trustworthy people and the suitcases are definitely worth the buy. Had my time not been too limited to my travel, I would ordered the bigger size in my chosen design and colour.

Highly recommend ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Ordered a medium case and paid for express delivery . I emailed them and they said they could get them to me in 4 days …. They haven’t …. It’s now 3 weeks and nothing … I’ve emailed them and no response …I think this is a scam company
Deeply disappointed ☹️

Although I haven’t used the case yet, it appears sturdy & is very nice to look at. I’m not a big fan of zip closure cases & the clip fastening on this feels very sturdy. I love it so far.
I have to comment on the excellent customer service. I had a query about delivery which was sorted immediately & my case arrived next day. I will buy from these again

Great service.

When I had an issue with my original order, they were able to source an alternative and send to me within 24hrs. The suitcase is very good quality.

I was sceptical at first when I had issues with my original order, but to be fair to the guys they sorted it out straight away and we had great service.

Thank you guys.

Neil

After reading other reviews here I decided that I would accept a possible lengthy delivery time for my product. I ordered two medium size Pro cases in Gunmetal Grey 17/02/2026 costing just shy of £320 inclusive of delivery. Today 03/04/2026 I took delivery of them. I am a very fussy person when it comes to quality, I own a lot of Designer goods, these cases have exceeded my expectations, the quality is not only astounding for the price it's just simply astounding. You could choose to buy two similar cases from RIMOWA or alike for £2500 just to have them battered by baggage handlers around the word, DON'T! These cases are exceptional, worth the wait.

These cases will exceed your expectations and for the price are unbeatable! Not only that the guys offer fantastic and honest service and will go the extra mile to hit your deadlines

Seems like a fake company. I tried to email them and the email bounced.

Just received the Mettal case Pro. LOVE IT!
Improvement on my previous non-pro version. My wife loves it as she has rhematism in her hands and the zips are so much easier.
Well built and sturdy.

Fast good service. Helpful customer service. Case is great.

So, slightly nervously I ordered the mettalcase in medium after another more well known manufacturer let me down by supplying a very dented aluminium case at twice the price! However, I can’t praise the online chat function highly enough, they answered my queries fully and promptly and reassured me that this is a reputable company. The delivery process was super quick, ordered late evening of 20th, item arrived 23rd! Tracking item experience wasn’t great due to little information being provided but on contacting online chat they provided all details so I could fully track item via Evri app - 100% customer satisfaction on that. Now to item, looks great, seems robust, and more expensive than expected, sizing matches online details and can’t wait to use but perhaps the biggest compliment came from my teenage daughter who is now extremely jealous, in her words it’s ‘bijou’ and she’d happily promote the items on her socials (if you wanted to send her a free cabin size in silver you’d get free advertising over her 1000s of followers 😂). What more can I say, if you want a suitcase that looks the part, half the price of similar ones I’ve tried then what are you waiting for, go for it!

just a scum, no company registered by this address, designs are literally stolen from KANGSHILU and etc.

There was a slight delay with the case being delivered ,i informed the company of this and they were straight on it,quickly and professionally resolved the problem,the wait was worth it these cases are beautifully made and a very good price too,im very pleased,and would highly recommend anyone wanting a well made case at a competitive price to look them up.

Outstanding service
After a chat online which was so informative and helpful I placed my order after being messed around for weeks from another supplier who let us down for my husbands surprise 60th holiday suitcase gift.
Shipped same day and received the day after.
The suitcase quality is amazing and our surprise saved.
I would definitely recommend.

Fantastic customer service! They dealt with my enquiry quickly and professionally and gave a really good account of their business. I'd recommend MettalCase based on their customer service alone.

Delivery took a bit long, but from what I read in the comments they’re opening a warehouse in the UK so might be faster now? Honestly tho, worth it. The suitcase is super solid, really well built and feels like it’ll last ages, especially for that price. I’m happy with it and will prob get a 2nd one for my partner.

I was happy to contend with a lengthy delivery time because there were so many positive reports about these cases. In the end my case arrived sooner than expected and I could not be more pleased.

The case is everything I'd hoped it would be, attractive, beautifully made and very robust. The interior fittings are well designed and exactly what works to keep things tidy inside.

MettalCase products are as they describe, premium, well made and solid. All metal and so far strong! The team are attentive, quick to reply, and helpful. Even when things went array, they made a real effort to keep me happy and satisfied.

I have travelled the world many many times and know how important good luggage is. All aluminium is the best and Mettalcase is up there in terms of quality in my mind, just not the usual price! Superb value.

Company were prompt in answering my questions. Put order in for a fast delivery. Case looks amazing and feels durable. Can’t wait to use it had to order 2 large ones to complete set.