Mexistuff Avis 2 560

Preordered a product for a Christmas present on 11/4. The website said that preorders would be fulfilled at the end of November... December 17th rolls around and still no shipping notification. Filled out a contact form and 5 days later get a message that the product sold out and even though I preordered (and they took my money), I didn't get one. Also they did not let me know that I was no longer getting the product. They are offering me a refund, but it makes me wonder if they ever would have told me if I hadn't reached out. Now it's 3 days before Christmas and I'm SOL on getting anything shipped in time for Christmas.

I originally gave them 1 star because of the shipping times. I'll give them 4 stars now because I received my order and the quality of the products is really great! I love each item so much! And I am so thrilled to support a Mexican owned company. I'll take one star off because the promise of shipping time is not accurate. If you'd like to order from them, do it 4-6 weeks from when you need to receive the items.

Bordado bag came unstitched within 2-3 weeks of usage. No replies from customer service but bombarding me with emails to buy more stuff. Love the bag but not stitched well

I loved the slippers and especially how fast I got them.

Package was not received

YOU SHORTED ME A PAIR OF CONCHA SLIPPERS. I SENT YOU PROOF. ALL I WANTED A REPLACEMENT ONLY. YOU BLOCKED MY EMAIL AND YOU DIDNT RESOLVE IT. i RECOMMEND PEOPLE THINK TWICE ABOUT ORDERING FROM THEM

Not what is advertised. The gift box for the pantuflas was the selling point for me, but they just threw them in a bag. Also, the coffee mug is a straight rip off, not worth the fifty plus dollars that I spent.

I love your designs. I order first a tumbler, loved it . So I put in a $344. 70 pre-order in Aug 2025. It arrived Dec. so excited, before I wrapped I examined the Bordado suitcase . So disappointed it has a crack on one of the edges. I would like a refund , because if in shipping it cracked. There’s no way it would survive an airplane trip.

Your customer service is inadequate. I order a Christmas gift in Nov and filed a claim and as of this date 12/18/25 I have not received my replacement. Be careful with this service.

I love the products from your company. The Concha slippers are so comfy.

My 1 item I received was fine, but I ordered 3 additional items that still have not shipped. When purchased, it was guaranteed to arrive before Christmas, but my order is "in process." I have emailed customer service twice for an update with no response. I understand it is a busy time with the holidays, but this order was placed on Black Friday and these are gifts for family. My frustration is with the lack of response from the company.

I liked the products when I received them. I didn't like that they took a LONG time to arrive, so long that I had forgotten I had ordered them. Luckily I had ordered them for myself and not for gifts for anyone else.

Easy to order and received in excellent condition! My daughter will be do jazzed when she opens this gift.

no communication from the seller, it took really long.

Very easy to navigate the website. Order received on time.

I am a little disappointed with the process for special orders. The lack of communication was huge. I understand that it was a problem with the manufacturer but there was no real updates.it took 2 months to get my product. I had to keep emailing almost every week to obtain a response.
Other than that, I'm happy with my product. Very beautiful and sturdy. Lots of compliments.

The slippers look amazing,although they are a Christmas present for my daughter. I’m pretty sure she will enjoy them and the purse.

No phone number to call. only email! RED FLAG

It took months to receive my 20oz tumblers, with no communication, unless I sent an email requesting status once the anticipated date passed. Need to improve on communicating once the due date on back orders are not meet.

The products were great and came in great condition. The shipping was also fast and easy