Saw a facebook advert, fell for story of closing down, website shows good reviews -and quality jewellery which is ‘hand picked’, states Royal Mail 48hrs delivery, took 3 weeks, tracking numbers not wo... Voir plus
Milarosejewels
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Lisez les avis des autres
SCAM COMPANY AVOID NEVER BEEN SENT SUCH POOR Quality ITEMS AND ONE IS MISSING. Their website is totally misleading. Only found out it was Hong Kong based when it showed up on my bank statement th... Voir plus
This is total Chinese scam! They run a story on social media saying a mom artist is closing her business to take care of her baby but actually its just poor chinese quality mass manufactured alie... Voir plus
L'entreprise a répondu
This company is a scam selling a sob story. Only when I made a credit card payment did I realise they're a Chinese company selling a brand that's apparently UK based and family run. The social media a... Voir plus
L'entreprise a répondu
Seems like I’ve been caught by a scam.
Seems like I’ve been caught by a scam.. fake story on the website, promising refunds if you’re not happy but I’m expecting they’ll be using a discount as a reason it’s not applicable… yet the whole website is on sale . Hate these companies based in china taking us all for a ride . They display high trust pilot reviews yet they are fake too… I was under the impression the goods were from the uk and it’s taken ages to come , a big jiffy arrived today with ‘Christmas cracker’ quality items inside . Both items in a small plastic bag. Such poor quality .
I just want my money back so I can buy another gift for my friend.
16 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Alison,
We’re truly sorry to hear you feel this way — it’s incredibly frustrating to receive something that doesn’t meet your expectations, especially when it’s meant as a gift for someone you care about.
To clarify a few points as gently and transparently as possible: Mila & Rose is a small team that partners with global fulfilment services to ship orders efficiently and affordably. Like many e-commerce brands, this means some parcels are sent from overseas, which can occasionally affect delivery timelines. We try to make this clear at checkout, but we understand how that might feel unexpected.
Our refund policy allows returns on full-priced items within 30 days of receipt, and our customer care team genuinely reviews each case with the goal of finding a fair solution — even when an item was discounted. The intention is never to hide behind fine print.
We care deeply about our community of customers, and it’s disappointing to hear you felt misled. If you’d like to share more details, we’d be grateful for the chance to help. Please reach out to us directly at contact@milarosejewels.com so we can assist you personally.
Warm wishes,
The Mila & Rose Team
Réponse de Milarosejewels
Hi there,
We hear your frustration, and we’re genuinely sorry to read that you feel this way. No one enjoys feeling disappointed with an order, and we understand how important it is to receive something that aligns with your expectations.
To clarify: Mila & Rose is a small brand that works with international fulfilment partners to manage logistics and production — a common practice among many growing e-commerce businesses. This helps us keep our jewellery affordable while reaching customers around the world. That said, it’s never our intention to cause confusion or disappointment.
We take claims like these seriously and always want to make things right where we can. If something didn’t meet your expectations or arrived in poor condition, our support team is here to help. We welcome you to reach out to us directly at contact@milarosejewels.com so we can look into your specific order and assist you personally.
Thank you again for your feedback — it’s what helps us grow and improve.
Warm regards,
The Mila & Rose Team
Update!
An update for those trying to get a refund from Mila Rose. Please don’t waste your time or energy trying to get a refund from them. They will offer and partial refund or a gift card ‘for future purchases’ (seriously). Instead I advise raising a dispute with your bank, this is your best chance of getting a refund via a chargeback. Explain to your bank (in detail) exactly what has happened. Sadly our UK consumer rights cannot be exercised in this situation as this company is based and trading in China (although the website will have you believing they are in the UK). They also have multiple sites with the same jewellery and ‘sob story’ - check out ‘Amelie Aurora Jewels’ .
Mila Rose, Amelie Aurora (whoever you are) what a disgusting business you are running, manipulating consumers with a fake story to scam people out of money to purchase cheap plastic jewellery. Your time will come. Until then I will continue advising others to STAY AWAY.
Please don’t waste your time or mine generating an AI response.
16 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Kassandra,
We hear you. Your frustration is clear — and though your experience with us has been disappointing, we sincerely regret that it’s come to this.
From your earlier messages, it seems you felt misled by both the brand story and the product, and you weren’t satisfied with the resolution offered. That’s not the experience we want anyone to walk away with. At the same time, we want to respectfully clarify for others reading that Mila & Rose is a real, customer-supported brand — not a scam, and not hiding behind false identities.
Our story may not resonate with everyone, and that’s okay. But what we can say, factually, is that:
Thousands of real customers have received their orders and shared their feedback — the good and the critical.
We offer refunds on faulty items, and we’ve honored many of those. We also clearly list our return policy before checkout.
While some products are fulfilled from global partners, including Asia, this is standard practice in DTC commerce and not hidden.
We understand you no longer wish to engage with us directly. Still, our inbox remains open — not for debate, but for resolution: contact@milarosejewels.com.
We’ll always welcome honest criticism — but we also value fairness, respect, and space for context.
Warmly,
The Mila & Rose Team
Scam scam scam
UPDATE 17/7/25….been offered a 30% refund in line with their refunds policy! I will be raising this with my bank. Scam scam scam. Pictures are nothing like what arrives, plastic rings no better than what you get in a Christmas cracker for an apparently massively reduced price due to closing down. £24.95 for sheer tat!
16 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Kate,
We’re genuinely sorry to hear how disappointed you feel — your experience clearly didn’t meet your expectations, and we absolutely understand how frustrating that can be.
We do our best to provide clear product imagery and descriptions on our website, but we know that perceptions can vary, especially when it comes to jewelry and gifting. If something feels off or below expectations, we always encourage customers to reach out so we can make it right.
While we may not always get it perfect, we are a real team who take each message to heart. We’ve helped thousands of customers — many of whom return again — and we remain committed to resolving issues transparently, within the policies we clearly display at checkout.
Kate, if you’re open to it, we’d appreciate the opportunity to review your order and see how we can make this experience better. Please email us directly at contact@milarosejewels.com so a senior team member can assist you personally.
Warm regards,
The Mila & Rose Team
So disappointed with the package that arrived
Ordered 28th June arrived 15th July which wasn’t a problem but was so disappointed with the package that arrived.
From the website everything looks lovely with nice presentation boxes but these arrived in cellophane bags labelled fashion jewellery and looked nothing like the items advertised
16 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Mrs Collins,
We’re genuinely sorry to hear that your recent experience with us didn’t meet your expectations — especially when you were hopeful and excited for your order. We completely understand how disappointing it can feel when the presentation or product differs from what you envisioned based on the website.
You're right that we aim to showcase our pieces with care and attention to detail. While packaging may vary during peak periods or based on stock availability, this shouldn’t take away from the intention behind each piece — which is to offer thoughtful jewellery at an accessible price point. We're currently reviewing this feedback to improve presentation consistency moving forward.
We also noticed you've shared your feedback across multiple platforms, which tells us this really mattered to you. We're not here to silence that — just to kindly acknowledge it and invite you to reach out to us directly at contact@milarosejewels.com. Our team is always open to helping resolve concerns in a more personal and constructive way.
Mila & Rose may not be perfect, but we are real — and committed to better. Thank you for taking the time to share your thoughts.
Warm regards,
The Mila & Rose Team
Illegal activity. Beware!!
My complaint is now with my credit card company. After receiving an email stating I am entitled to a full refund from them when receiving a faulty item, they are now telling me I’m not getting a refund. So they are breaking the law in line with my consumer rights. I have all the documentation which is going back to credit card company who have also said I’m entitled to a full refund on faulty items. I will continue to update here daily, but for now I am ceasing communication with Mila rose as they are useless.
14 juin 2025
Avis spontané
Réponse de Milarosejewels
Hi Stacey,
We completely understand how frustrating this situation must feel for you — especially when expectations and resolutions don’t seem to align. You deserve clear answers, and we’re truly sorry this has taken such a toll.
To clarify your concern: we’re always committed to resolving product issues fairly and in accordance with our published policies. If an item arrives faulty, we absolutely do offer solutions — including replacements, refunds, or store credit — depending on the specifics and timing. We're sorry if our communication felt unclear or dismissive at any point, as that’s never our intention.
We also want to gently acknowledge that multiple public posts can sometimes escalate emotions on both sides. Our team is still here, listening and open to finding a fair and respectful outcome together. If you're open to continuing the conversation, we’d truly appreciate the chance to resolve this calmly and directly.
You’re welcome to reach our customer care team again at contact@milarosejewels.com with your order details. We'll ensure your case is reviewed by a senior team member.
Warmly,
The Mila & Rose Team
Avoid
Avoid! Only joined trust pilot recently, lots of reviews are from users with only 1 review and have the same time (probably AI not people).
It's not a mother and daughter business, it's a business in China. Cannot by found on companies house, or find any evidence they ever were a registered UK company.
I paid over £50 and have not reviewed any products.
15 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Rebecca,
We’re truly sorry to read your review, and we understand how upsetting it must feel when you’re left uncertain about a brand you’ve trusted with a purchase. Your concern is valid — and we take it seriously.
We’d like to gently clarify a few things. Mila & Rose is a small brand with a heartfelt story behind it, and while our logistics partners span internationally (as many brands do), our designs and communications remain personal and intentional. We never claim to be UK-manufactured, and our full shipping and returns policy is always visible at checkout.
The reason some reviews may come from newer accounts is simply timing — many customers are discovering us for the first time due to our closing collection. We can assure you: our reviews are from real people, many of whom write in privately with kind words as well.
We’d never want any customer to feel left unheard or without a resolution. If your order hasn’t arrived or there’s an issue, please email us directly at contact@milarosejewels.com with your order number. We’ll prioritize your case and do our very best to help.
Warm regards,
The Mila & Rose Team
Scamming AI company based in China
Please dont fall for the story of single mother and daughter, and sad closure of store. Neither exist and the company is just another AI scam. The handmade products you are led to believe arrive within a few days, actually come directly from China and mass manufactured I’m guessing. My order arrived and its pretty much costume jewellery quality and weight. Please dont expect sterling silver. Avoid avoid avoid
15 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Sean,
We genuinely appreciate you sharing your thoughts, even if it’s tough to read. We understand how disappointing it can feel when something doesn’t match expectations — especially when the story behind the brand feels personal.
To clarify with care: Mila & Rose is a small, independently run brand. The founder’s decision to wind down the collection is a deeply personal one, and while it may sound unusual in today’s world of mass commerce, it’s also heartfelt and real.
Our jewellery is designed with intention and sourced through trusted partners. We never claim pieces are sterling silver — but we always aim to create meaningful designs at accessible prices. If that didn’t resonate with you, we hear you.
While we understand skepticism online, we're proud of the many kind reviews from happy customers over the years, and we stand by our commitment to transparency and care.
We’d love the chance to speak with you directly and make things right. Please reach out at contact@milarosejewels.com with your order number — our support team is ready to help.
Warm regards,
The Mila & Rose Team
Really bad quality
Really bad quality! And the return policy states no returns due to the site closing down. Which of course is a scam due to the fact the site has been closing down from these reviews for a very long time. Purchase with care. This isn't a small family business at all.
15 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Abby,
Thank you for sharing your experience — we completely understand how upsetting it can feel when something doesn’t match expectations, especially when trust is involved.
We’re truly sorry the piece didn’t meet your standards. Mila & Rose was founded with care and storytelling at its heart, and while we’ve grown, we’ve stayed committed to transparent service and emotional connection in everything we do. That includes honoring real feedback, even when it’s hard to hear.
Our return policy reflects limited-time collections and steep discounts, but that should never leave a customer feeling stuck. If you received an item that was faulty or not as described, we absolutely want to fix that. And while some people may feel skeptical about our origin or mission, we’re proud to stand behind the designs, people, and real customers who’ve supported this journey.
If you’re open to it, please reach out to contact@milarosejewels.com with your order number so our senior team can personally look into it. We want to make this right, even if it wasn’t the perfect fit.
Warmly,
The Mila & Rose Team
Do not buy
Do not buy. Poor quality items, can buy from Shein for a few £s. Took weeks to come from China
15 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Danielle,
We’re really sorry to hear you’re disappointed — we completely understand how frustrating it can be when something you were looking forward to doesn’t meet expectations.
Your feedback about the shipping time and product quality has been noted, and we take it seriously. We work with international fulfillment partners to help keep our products accessible to more customers, but all designs, branding, and customer service come directly from the Mila & Rose team. We know this can sometimes create confusion, and we never want anyone to feel misled.
Our jewelry isn’t for everyone — and we respect that. But we also have many returning customers who love the meaning behind each piece and the care we put into each design. That said, if your order arrived damaged or was not as described, we absolutely want to make it right.
If you’re open to it, please reach out to us at contact@milarosejewels.com with your order number. We’ll make sure someone senior on our team handles your case directly.
Thanks again for sharing your experience — we truly value every customer, even when the journey doesn’t go as planned.
Warm regards,
The Mila & Rose Team
Avoid this company - cheap tat
Ordered the Hamsa bracelet bundle and I was taken in by the story of the shop closing down and the positive Trustpilot reviews on their website. As soon as the purchase went through and I could look at the tracking it was clear it was coming from China. Took two weeks to arrive and is basically cheap plastic tat. Definitely not worth the £25 I paid for it, never mind the £80 it was meant to be full price! Avoid this company.
14 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Olga,
Thank you for taking the time to share your experience — we hear your frustration, and we’re genuinely sorry that your order didn’t meet expectations.
It’s never our intention to mislead. Mila & Rose is a small, independent brand, and while we partner with global fulfillment centers to help keep shipping affordable and accessible, all designs, storytelling, and customer support come directly from our team. The closing chapter you mentioned is very real to us — and not a tactic, but a heartfelt farewell.
We also want to be transparent: the product pages and checkout clearly indicate when items are part of a promotion or final sale, and our refund policy reflects that. That said, we never want a customer to feel unheard or unsupported — and if anything arrived damaged or faulty, we absolutely want to make that right.
If you’re open to it, we’d really appreciate a second chance to review your order and do what we can to resolve this. Please email us at contact@milarosejewels.com, and we’ll make sure a senior team member follows up directly.
Thank you again for the feedback — even when it’s hard, it helps us do better.
Warmly,
The Mila & Rose Team
Avoid this company!
Avoid this company! DO NOT WASTE YOUR MONEY
Their website gives the impression they are London based and it’s a mother called Mila & her daughter rose. Mila is closing the business down because she wants more time with Rose.
Rubbish, everything is from China and is really poor quality, nothing like photos on website. They offer 30 day money back guarantee unless items are discounted which they are. Even if you send back I doubt you’ll get a full refund. Everything is discounted because it’s a scam. Apparently, no longer on Companies House website because closing down - absolute garbage! Not on Companies House because they aren’t UK based.
Don’t waste your hard earned money on this rubbish jewellery.
Also takes ages to arrive obviously because coming from China
Also interesting that there Trustpilot score on individual items on their website makes it seem their Trustpilot score is much higher than it actually is.
ADDITION: I can’t reply to Mila & Rose’s reply to my review on here and there have been at least 20 emails between us already & I’m still awaiting a reply to my last email so don’t want to get into another trail of emails. Had you resolved the issue I wouldn’t have left this review. Also why do reviews help you grow, I thought you were closing the business?
1 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Ann,
We’re truly sorry to hear how disappointed you feel — we completely understand how upsetting it is when an order doesn’t match your expectations. You’re not alone in wanting transparency and quality, and that’s something we care deeply about too.
We want to gently clarify a few points for you and others reading. Mila & Rose is indeed a small, independent brand. While we do work with international fulfilment partners — like many boutique brands — every product, email and customer experience is still personally managed by our small team. The storyline shared in our marketing reflects real decisions and emotions behind the business, even as we transition toward closure.
We hear your concerns about delivery times and refund policies. While some items are marked as final sale due to deep discounting, this is always stated clearly before checkout. And when anything arrives damaged or faulty, we make it right — that’s a promise we stand by.
Trustpilot displays all reviews transparently. The product reviews shown on our site are pulled directly from customer feedback, not curated, and we never edit or hide negative comments.
Ann, if you're open to it, we’d really appreciate the chance to look into your order personally and find a fair solution. Please email us at contact@milarosejewels.com with your order number. A senior team member will take care of it directly.
Thank you for sharing your feedback — even when it’s tough to read, it helps us grow.
Warmly,
The Mila & Rose Team
Awful plastic quality and poor customer service
The products took over two weeks to arrive and when they did the quality was so poor. They don’t look anything like the photos. The ring and wave necklace in particular just feel like plastic. I also bought hummingbird earrings and what I have compared to the image is almost funny. There is no detail whatsoever like the image. I would never purchase from here again.
Also the customer service team have been in contact about this. I’ve sent them images of the flimsy products I received and even attached photos from their website so they could spot the differences. Unfortunately they couldn’t accept their faults, even when I showed them the silver plastic wave necklace and I clearly showed them that I’d ordered it in gold. And the image on the website had small diamonds in the waves and mine did not. I guess this was too difficult for them to spot.
Their comments to other reviews say to message them if their products are not as described but even when I’ve done that and provided evidence, they’re still absolutely useless. This is the worst company I’ve dealt with in a very long time.
14 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Ronnie,
We’re really sorry to hear this left you feeling disappointed — that’s never how we want anyone to feel after ordering from Mila & Rose. Your frustration is valid, especially when a product doesn’t meet expectations.
While we do our best to ensure that photos reflect each piece accurately, we completely understand that personal impressions of material or detail can vary — especially with items as personal as jewellery. What you described clearly didn’t meet your standards, and that matters to us.
Mila & Rose is a small brand in transition, and although we work with trusted fulfilment partners to meet demand, we still stand by the intention behind every design. Thousands of customers have loved their pieces, but when we fall short, we take that seriously.
If you’d be open to it, we’d love a second chance to make things right. Please reach out to contact@milarosejewels.com. A member of our senior team will personally review your case.
Warmly,
The Mila & Rose Team
This is a scam!…
This company is a scam and I feel so stupid I did not read the Trust Pilot reviews before I ordered. The sob story about closing the business is completely false. I received my order today and the jewellery is all cheap, nasty copies of the jewellery on the ad. The order took 2 weeks to arrive, I was able to track it and it came from China. They promised a refund if you're not happy and I have emailed them but doubt I will receive a reply.
Regarding your reply below, I can confirm that the jewellery absolutely falls short in quality and I should receive a refund! You are charging ridiculous amounts of money for jewellery that isn't even worth a few £'s. It's made of plastic! I've seen better jewellery in a Christmas cracker. You are a disgrace and stealing money from honest people!!
14 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Carine,
We completely understand your frustration — especially when you feel something didn’t match your expectations. That disappointment is real, and we’re truly sorry this has been your experience.
You’re right to want transparency, especially when ordering something personal like jewellery. Mila & Rose is a small, independent brand that does work with international fulfilment partners to bring our designs to life. While that helps us reach more customers during our final chapter, we hear how that wasn’t clearly communicated in a way that felt honest to you.
What you described doesn’t reflect the experience we aim to provide, and we’d like the chance to put things right. While our sale items are typically non-refundable, we always make exceptions when quality falls short — and we take every concern seriously, even when emotions run high.
Please email us again at contact@milarosejewels.com. We’re here, and we’re listening.
Warm regards,
The Mila & Rose Team
OK jewellery but not worth the price paid
I spent £88 with this company (a few birthday presents and a treat for myself) after believing the Insta advert. The next day I checked trust pilot and was shocked at the bad reviews, but was willing to give them the benefit of the doubt until the goods arrived. I did ask for tracking details 3 times, with no reply. 12 days later, they have arrived. The actual items are OK to be fair, but the ring for myself which is supposed to be adjustable, is tiny and not adjustable at all! I expected them to arrive in gift boxes like it shows, so was shocked at the little plastic bags, and 'made in china' tags. The website makes you feel like these are handmade here in the UK. Definitely not. Please be aware that all 'silver' is stainless steel, and the gold is very yellow. They are not as cheap looking as some have suggested, but I won't be buying anymore.
14 juillet 2025
Avis spontané
Pictures aren't what you get
Fell for the story on Instagram and thought I'd purchase a gift for my mother in law. Didn't realise it was an international company and its taken 3 weeks for the order to arrive. Just received and can say i am truly disappointed and would be embarrassed to give the gift to my mother in law as a birthday present. Just looks cheap and nothing lime the pictures. Really disappointed and out of pocket
14 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Saimah,
We’re really sorry to hear how let down you feel — especially when the piece was intended as a gift for someone special. That kind of disappointment is never what we want, and we completely understand your frustration.
We know gifting is personal, and when the product doesn’t meet expectations — whether due to delays or how it appears in real life — it can feel like a letdown on many levels.
While Mila & Rose has always been transparent about our global fulfilment timelines, we recognise that the emotional story behind the brand led you to expect something more personal and closer to home. That’s on us to communicate better — and we’re listening.
We’ve had so many messages from customers who’ve loved what they received, but we also know that every experience matters — especially yours. If you’d be open to it, we’d love the chance to make things right or offer an alternative solution that feels fair.
Please reach out directly at contact@milarosejewels.com, and someone from our senior team will take it from there.
Warm wishes,
The Mila & Rose Team
Minus stars. Fake. SCAM
Minus stars.
Fake, cheap, painted on gold.
It would be great to show the photos on here to compare.
The matt silver ring with gold banding, is a shiny metal (maybe?) With the gold PAINTED on.
Earnings- look like kids plastic ones
And a size T ring that won't even fit my little finger! I think that ones plastic!
I'd getter better in a kids party bag!
Emailed them, but doubt I'll hear anything!
14 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Sarah,
We’re really sorry to hear that your experience with us didn’t meet expectations. It’s completely understandable to feel disappointed when something you’ve been looking forward to doesn’t live up to what you had in mind.
We just want to gently clarify — all of our pieces are described transparently on our website, including materials used and finish details. If something you received wasn’t as described or arrived damaged, that absolutely shouldn’t happen, and we’d like to put it right.
Our team is here to help, and we genuinely care about resolving issues with empathy and fairness. We’ve worked hard to build trust with thousands of customers who shop with us for the personal touch we try to bring to every order — but we also know we’re not perfect, and feedback like yours helps us do better.
If you’re open to it, please email us at contact@milarosejewels.com and we’ll personally review your order and make sure you’re heard.
Warmly,
The Mila & Rose Team
i got scammed from instagram
i got scammed from instagram, fell for the sob story too. item did come but what a load of rubbish, nothing like the pictures and definately not cubic zircona. gold is the yellowest gold ive ever seen. emailed for a refund and to return the goods (junk) and they refused saying they dont allow returns as the item isnt damaged. dont be fooled and dont fall for the sob story.
9 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Natalie,
We’re truly sorry to hear how disappointed you felt — that frustration is completely valid, especially when something doesn’t arrive as you imagined.
While we always aim to represent our pieces as clearly as possible through images, lighting and expectations around tone or finish can sometimes differ from screen to reality — and that can understandably feel frustrating.
Just to clarify, our returns policy does follow standard guidelines: we do accept returns for items that arrive faulty or damaged, and we assess these case by case. We're sorry to hear you felt let down by the response you received — that’s never the feeling we want our customers to leave with.
Thousands of customers have shopped with us and shared heartfelt messages about what their jewellery meant to them — but we know that doesn’t lessen your experience, and it’s our job to listen and improve.
We’d really like to look into this personally for you. Please email us directly at contact@milarosejewels.com and we’ll make sure someone from our leadership team takes care of it.
Warm regards,
The Mila & Rose Team
Not standing for it!!
I have experience similar to everybody else on this website. I received a very cheap ring which was also damaged with a few scratches. I emailed the company on the same day and we have sent 27 emails back-and-forth to each other. The most they would offer me was either a replacement of the item, a gift card for the item amount, or a 30% refund.
I’ve accepted none of this. I have quoted to them regarding my consumer rights for the 14 day cooling off period as well as items receive damaged. To which they were still having none of it.
I have rang citizens advice this morning. And they have advised this final email before starting small claims court as they are in breach of the 2015 consumer rights.
I have sent the following email to them this morning if anybody else would like to try and do the same retrospectively.
Citizens advice have discussed that if I don’t get the reply that I’m needing i.e. a full refund or if they do not respond within 14 days to give them a call back and we’ll start proceedings for a small claim court.
—-
To whom it may concern,
Re: damaged (scratches) ring
I have not received an appropriate reply to my initial email dated 7th July 2025 regarding the faulty goods which I bought from you on 28th June 2025. This email and subsequent emails explained what is wrong with the goods and why I am entitled to a refund under my consumer Rights.
I am once again requesting a full refund of the purchase price of £??? on the grounds that the goods were not of satisfactory quality under the Consumer Rights Act 2015 as well as the 14 day cooling off period for all purchased items.
I would like a reply as soon as possible so that I know you have received this email. If you don't agree to the full refund, could you please then send me a detailed response saying why you don't agree.
To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem. Are you a member of or willing to use an alternative dispute resolution scheme ?
If I do not receive a satisfactory response from you within 14 days of the date of this email, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.
I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.
I look forward to your acknowledgement.
Yours faithfully,
7 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Mrs. Sloane,
We’re truly sorry to hear how disappointing this experience has felt for you — especially after reaching out so promptly. We understand how frustrating it is when something arrives and doesn’t match expectations, especially when you’ve tried to resolve it directly.
Just to clarify for others reading: when an item arrives damaged, we do offer several resolution options including a replacement, store credit, or a partial refund — and these are handled by our customer service team with care and intention, not to avoid responsibility, but to try to offer fair solutions based on the nature of the issue.
We hear that none of the options we shared worked for you, and we respect your right to pursue the route you feel is appropriate. We do take all feedback seriously, and want to reassure you (and others reading) that Mila & Rose is committed to operating transparently, within consumer law, and with genuine care for the women who shop with us — many of whom return and share beautiful stories with us.
We don’t want this to escalate unnecessarily. If there’s a way we can meet you in the middle and bring this to a close that feels fair for you, we’d really like to try. Please reach out to us directly at contact@milarosejewels.com so we can prioritize this.
Warm regards,
The Mila & Rose Team
Fell for a sob story
Fell for a sob story. I thought I was buying from a small family company in the UK. I soon realised this was not the case. £87 out of pocket and no goods. Emailed them only to receive a rather rude response. I’m disabled and thought I was doing something good by helping out a mother and daughter. I’m not in a position just to loose money like this. Absolute scammers!!
13 juillet 2025
Avis spontané
Réponse de Milarosejewels
Hi Helen,
We’re truly sorry to read this — and we completely understand how hurt and let down you must feel. When something you’ve purchased with care doesn’t arrive as expected, it’s more than frustrating — especially when it feels personal.
We want to be fully transparent: Mila & Rose is a small, family-run team with fulfillment partners that operate internationally. We know that can be confusing, especially when the heart of our brand — Mila’s story and her daughter Rose — feels so close to home. But that story is very real, and it’s never our intention to mislead or disappoint.
We’re especially concerned to hear that you’ve reached out and felt dismissed — that’s not the experience we want anyone to have, and we want to make that right. If your order hasn’t arrived, or something has gone wrong, please know we’re here to help.
Would you be open to reconnecting with us via contact@milarosejewels.com? We’d really appreciate the chance to look into this again and find a solution that feels fair to you.
Warmly,
The Mila & Rose Team
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