I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Generally happy with order and will be using agai. Product was good and price were competitive. Only gripe was lead time, which was meant to be up to five working days, but was nearer ten.
L'entreprise a répondu
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Voir plus
L'entreprise a répondu
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bois
- Fournisseur de matériaux de construction
- Fournisseur de bois de chauffage
- Magasin d'articles pour l'aménagement paysager
- Entreprise de panneaux de bois contreplaqué et aggloméré
- Fournisseur de bois
À propos de Mill Timber Direct
Écrit par l'entreprise
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Coordonnées de contact
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Royaume-Uni
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Excellent
521 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Mill Timber Direct
Hello Kel. You were served by the Newport branch and I'm glad they met your expectations! All the best, Mill Timber Direct
Helpful and knowledgeable.
Friendly staff, helpful and knowledgeable. Easy access to load our wood and gravel into our car. Great prices and good straight timber.
6 novembre 2024
Réponse de Mill Timber Direct
Hello Simeon. Our team in the Crumlin branch continue to impress, many of the team have been in the industry for a long time and have lots of experience to share. All the best, Mill Timber Direct
Ordered Online
Ordered online, really quick with delivery, very pleased with purchase, quality timber.
17 octobre 2024
Réponse de Mill Timber Direct
Hello Harriet. Thank you very much for your positive comments, we appreciate your 5 star review and hope to deliver to you again soon. Mill Timber Direct
Réponse de Mill Timber Direct
Hello Jayne. Thank you for the lovely reply, we really aprpeciate it! Hope to see you back on the website soon. Mill Timber Direct
Dried Firewood Logs
Bought my first batch of netted firewood logs last week, as a test to see how they went. Slightly cheaper than my usual supplier, and more local-ish. Wood is cut to perfect length, and burns for a long time. Gives off a high amount of heat.
20 octobre 2024
Réponse de Mill Timber Direct
Hello Mr Owen. It seems like the firewood exceeded your expectations then? Thats what we like to hear! We have plenty of stock and with the winter coming we'll be ready for your next order. Kind regards, Mill Timber Direct.
Another order placed
Another order placed, great service and price once again, many thanks
29 octobre 2024
Avis spontané
Réponse de Mill Timber Direct
Hello Mark. Nice to see you again, and we always appreciate you taking the time to share your thoughts. These are passed on to the team and a nice way to let the guys know they're appreciated. Kind regards, Mill Timber Direct
Made mistake with order and didn't…
Made mistake with order and didn't realise for 2 days. Was resolved with no hassle brilliant service. Thank you.
14 octobre 2024
Réponse de Mill Timber Direct
Hello Mr Bonds. These things happen, we still appreciate the review. Kind regards, Mill Timber Direct
Réponse de Mill Timber Direct
Hello Mr Wilson. Thank you for taking the time to share your thoughts on the service provided by our Duchy branch, we often exceed the service levels stated on the web. All the best, Mill Timber Direct
impeccable service 👌 👏
Customer service was impeccable that rang to let me know that my delivery was going to be a day late due to them having a late delivery of stock which I didn't mind as I was in no rush 🙂🙃.but it was delivered on time when they said it would be Happy Customer around 😀
21 septembre 2024
Réponse de Mill Timber Direct
Hello Mr Morris. Please accept our apologies for the replanned delivery. Communication is the most important thing when these things happen and I'm glad the branch kept in touch and you still gave the 5 star review! Thank you and take care. Mill Timber Direct
Réponse de Mill Timber Direct
Hello Mr Clothier. Thank you for using our click and collect service from the Cardiff branch, glad you had a great experience. Mill Timber Direct
Réponse de Mill Timber Direct
Hello Mr Fisher. Thank you for mentioning the driver specifically, we always pass on your positive comments. Thank you very much, Mill Timber Direct
Very helpful with my order
Very helpful with my order. I had to change my order due to an error by myself. The members of staff were very helpful and patient with me I would definitely use them again.
8 octobre 2024
Réponse de Mill Timber Direct
Hello Mr Worgan. Thank you for sharing your experience and I'm glad the Crulin branch were able to make everything work for you. Kind regards, Mill Timber Direct
Pressure treated and straight
Nice reasonably priced timber, delivered to my door cannot fault service ordered on line delivered a couple of days later.
5 octobre 2024
Réponse de Mill Timber Direct
Hello Mr Heimers. Everything you need from a succesful online order then, It sounds like the Cardiff branch looked after you well. All the best, Mill Timber Direct
Just needed a delivery advisory date
Just needed a delivery advisory date. When I enquired by email one was forth coming asap and delivery occured on the advised date by a helpful driver.
I know my order wasn't the biggest and so delivery may have to be rearranged from the advised date but that would be understandable. Otherwise excellent service.
4 octobre 2024
Réponse de Mill Timber Direct
Hello Mr Kenworthy-Neale. The timescales regarding delivery are on the main page of the website and are currently 3-7 working days. Your order was made on Friday 4th October and you asked for an update on Monday 7th October and of course we gave an update being that the delivery was planned for Wednesday 9th October. We do always need to check stock levels at the retail braches as well as plan your delivery with our transport teams so occasionally orders made on a Friday may be confirmed by Monday of next week. I'm glad all other parts of the order met your expectations. All the best, Mill Timber Direct
I placed an order almost 2 weeks ago…
I placed an order almost 2 weeks ago and have heard nothing despite sensing a request for an update on delivery to.your Crumlin depot.
2 octobre 2024
Réponse de Mill Timber Direct
Hello Mr Osborne, nice talking to you earlier and I'm glad we cleared up the confusion. Your click and collect is ready to go from the Crumlin branch. All the best, Mill Timber Direct
Réponse de Mill Timber Direct
Hello Pucella. Thank you very much for your 5 star review, much appreciated. We hope you consider using us again in the future. Mill Timber Direct
I was greeted by friendly staff and my…
I was greeted by friendly staff and my order was getting sorted while I was there..very good service
4 septembre 2024
Réponse de Mill Timber Direct
Hello Darren. Thank you for sharing your click and collect experience at the Cardiff branch, we've heard lots of great praise for the team lately so I'm glad they are making a good impression. Kind regards, Mill Timber Direct
Very efficient service.
15 septembre 2024
Réponse de Mill Timber Direct
Hello Mr Maggs. Thank you very much for sharing your positive experience, all the best, Mill Timber Direct
Réponse de Mill Timber Direct
Hello Mr McCarthy. Everything you need from an online Timber company then! Thank you for reviewing our service, see you soon! Mill Timber Direct
Delivered as advised.
13 septembre 2024
Réponse de Mill Timber Direct
Hello Mr Dewsnap. Thank you for the 5 star review, well done to the Crumlin branch for a smooth delivery. All the best, Mill Timber Direct
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.