Missrunway Avis 

Very very poor customer service. They are happy to take the payment but don’t dare ask for an update on your order, you’ll be accused of being pushy and told to wait patiently, she may Evan offer to cancel your child’s Christmas present for simply responding to lies they post on instagram.

Glad my daughter finally received her tracksuit but I definitely will not be spending my money with these again!

Edit after the rude reply. I wasn’t rude and I didn’t send numerous email.

I knew that you would lie about this situation though from previous reviews!
Very very very poor rude customer service full of liars

It’s a shame proof can’t be posted on here but I have enough for trading standards now after that reply thankyou

My first review was a bad one due to it taking time to reply to my email regarding my order.
This may have been partly my fault as when I made the order I didn’t see the Xmas cut off date had passed.
But they pulled out all the stops to get my order delivered,Which it was ,The service I received was excellent

Very happy with girls sets ! I was so last minute this year and they managed to get my orders on time before Christmas
Thank you again

I contacted Missrunway with a query prior to placing my order and I was absolutely stunned to receive an immediate response. I have never ever experienced such efficiency from a company before!
The lady that dealt with my query (Charlene), was extremely helpful and went above and beyond what I expected in order to assist me.
My order arrived promptly and the quality of the garments is exceptional! I know there will be an extremely excited young lady on Christmas morning when she receives them!
Thank you Missrunway for your outstanding Customer Service . I will definitely be ordering from you again !

Highly recommend!

Made my order after the Christmas cut off date and it arrived before Christmas. The quality is amazing.

Ignore the negative Nellys and reviews and judge for yourself! Please bear in mind they are a small business not a mass production line! My daughter and I have visited the market, have ordered on line and my husband is now a regular in the shop as he works nearby! The quality of the items are great and have had no problems with the washing -both from the Miss Runway and Run Apparel ranges. We’ve bought a wide selection over the past year and for gifts! Obviously, if you are ordering spray painted items on line they will take a bit longer, as it says, as they are sprayed to order. My husband collected a hoodie today that I’d ordered and the staff were nothing but helpful . It was due for posting today and they went outside and found it in the packaging area . He collected the new graffiti hoody which looks amazing (not spray painted … or from China 🙈). Keep up the good work - can’t wait to come over to the shop over selves in the new year! Enjoy your Christmas rest ladies … and Dan!

They were unfortunately a terrible business to deal with very unprofessional.
Would not recommend!!

Just want to say how quick Miss runway has got my order out. They stated it would come before Christmas and I received it today. I ordered a baby pink pastel heart from their new collection. It is amazing quality. My daughter will be the happiest girl on Christmas.
Thank you Miss Runway❤️❤️❤️❤️

I have ordered from Miss Runway previously and been very happy with my purchase. However I ordered another hoody recently and it is huge compared to the previous one, despite both being labelled as a medium. I have sent about 6 emails in total now and am still awaiting a resolution to this. The last email I received was almost a week ago and I had emailed photos of the hoodies/size labels as requested but haven't heard anything since. The website is now shut until Christmas eve and there is no phone number to contact them so it was a last resort to add this review.
I am going to have one very disappointed daughter on Christmas morning as it is a Christmas gift for her and the hoody will drown her.

Im giving this 3 stars

I give it 3 stars because the delivery time was reasonable. Intuition tells me this is a drop shipping print on demand business model.

Quality is not great at all - I believed I was receiving genuinely "spray painted" customised hoodies.

This is nothing short of poor Chinese quality with ironed on decals.

These hoodies do not reflect a £35 price tag.

But I did receive the order, so for that it's 3 stars.

Can you tell me when to expect my order No: 17885 please? I have had no confirmation email but have paid for item. My royal mail tracking number is not recognised either 🤷‍♂️ I ordered this in the 18th November. I have not had a response to any email sent.

Update: sorry it was the 29th as you stated, my mistake.

I have not had any confirmation of order, I sent you an email 2 days ago and as yet have had no response.

Great, it’s out for dispatch tomorrow, once item is received I will review this once again.

Many thanks

I have ordered lots of stuff from miss Runway and my grandchildren wear this excellent quality clothing every day, great service and extremely quick delivery.
Thank you miss Runway and team. You deserve a break at Christmas just like everyone else!
Merry Christmas x

Made an order on 20th November. Emailed 5 days laster to ask why hasn’t is been shipped yet. No reply at all and still no parcel. Order still hasn’t been shipped as per their email order confirmation. Really disappointed as was a present for Christmas for my daughter. Also no telephone number anywhere to contact

ORDER NO 15718 - Viv Pepperell
I ordered two items from their spray painted range. Received both items in good time, but unfortunately the T-Shirt that I ordered was a Grey Heart T-Shirt size 6-8 Small UK but received size Medium. I immediately sent email and received reply back same day 15th November stating that it was an error by new trading staff and they would send replacement size 6-8 after the weekend of the 16/17th November. Unfortunately I have heard nothing from Miss Runway and noticed that the cut off date for these particular items being sent out was the 29th November. To be honest I am gutted that my Granddaughter who is 12 y.o. will now not receive her much wanted T-Shirt to go with the hoodie that is really nice. Can I just add the hoodie was the 2nd one ordered as she lost the first one and I had no hesitation in reordering. Please can you reply to let me know where the T-Shirt is.
UPDATE - 6/12/24
It was a shame I had to put this review out to receive a reply.
However I did receive a reply stating that the T-Shirt had been sent and am very pleased to say that I received the correct T-Shirt this afternoon.
I do realise that small businesses are strained at this time of year especially ones like Miss Runway that have specialised products that are made to order, but had they advised that the order had been sent my initial review would have been totally different.
That being said Miss Runway products are great quality and we will have a very Happy Granddaughter this Christmas.
Just to say looking forward to new range coming out and I am sure we will be ordering more products.
Viv Pepperell

I received my items today. Very good communication and items look perfect for my granddaughter. Thank you

Does anyone have a return address for this company? Attempted to email on two occasions but not recieved anything from them after agreeing to a credit note?

Poor quality clothing and not true to size. Very disappointed.

Not received my item, contacted via email numerous times no reply ..... furious as this was a Christmas gift order number 15352

I placed an order on 15 October for my daughter. It’s not arrived & I’ve emailed several times with no response. I’d be grateful if you can kindly reply - order ref - ORDER #14841

Like others that print/sprayed to order shame unable to return at all even for a lesser refund.
No size guide and found getting the right size tricky.
Shorts first orders size M 10 way too small so ordered a 12, which fit yet still tight especially for a 12.
Ordered a large in t-shirt and absolutely ginormous in all directions. So re-ordered a cropped M which was fine.
Tshirt quality great, short quality questionable the zip not the best weak and cranky.

poor!!

honestly i am in shock of the poor customer service received from this company - no response to my last emails - totally ignoring them all. how they have a huge following baffles me!

To your response..... I apologised in my first ever email regarding the 'small ' mark on the hoodie, I honestly thought my child had just tried it on and i should of checked it over before sending it back to you, that's my wrong doing and like I said I apologised!! I would of happily covered the cost of the return...this was never mentioned to me... nor was anything about it being sent via royal mail. You told me you would check with your warehouse but I heard nothing back so chased and chased for an update ...only now after posting on social media do I get a response. I never once slated your products, I just wasn't a fan of the customer service I received. It takes 2 secs to update a customer!! I wasn't being rude so wouldn't expect it back.