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Residential cleaning, office cleaning, commercial cleaning, transport cleaning
7 Will Paynter Walk , NP199DT , Newport , Royaume-Uni
3,9
15 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely fabulous and through clean…would highly recommend!
Réponse de Mister Broom Cleaning Services
Thank you for sharing your experience, and leave us a five star review
It's much appreciated!
Mister Broom did excellent job for me. I am more than excited with the end of tenancy thoroucleaning they did at my old house. I will definitely use your service again. I recommend their service 1000%
Réponse de Mister Broom Cleaning Services
Thank you for sharing your experience, and leave us a five star review
It's much appreciated!
The cleaners were amazing. The house looks fantastic. I am so amazed at their professionalism and kindness. Would get them in again in a heartbeat!!! Thank you!!!
Réponse de Mister Broom Cleaning Services
Thank you for sharing your experience, and leave us a five star review
It's much appreciated!
Réponse de Mister Broom Cleaning Services
Thank you for sharing your experience, and leave us a positive review
It's much appreciated!
The driver of their van cut me up on M4 using his mobile. Emailed office to complain and was sent a foul mouth rant in reply. Very immature and idiotic. The reply received on here is total lies. My email in first instance was not aggressive or rude. I was annoyed because of their idiotic driver using mobile and swerving. I was not asked for proof at all. Please do not lie to try excuse what he did. I will send my proof into police
Réponse de Mister Broom Cleaning Services
Hi Stewart
Thank you for your review, we here value respect and civility on the road, we will investigate the situation with the driver
What we do not tolerate is lack of respect and abusive words when someone sends us an email to complain about something because in the email you sent, you demonstrated your lack of respect very well by describing your displeasure with the driver.
You were also asked for the proof you said you had, to which you responded with another aggressive and disrespectful email.
Feel free to contact us for any clarification
Kind Regards
Mister Broom Team
I've used the service in the past and it's great to see it's still great quality at an affordable price.
They left the flat I've lived for the last 12 years liking better than when I moved in which was brand new.
The attention to detail was superb and the carpets look and feel amazing!
Réponse de Mister Broom Cleaning Services
Thank you so much for taking the time for leave us a 5 star review It's much appreciated!
If I could give zero stars, I would.
I booked Mister Broom Ltd for an end of tenancy clean — a critical service needed to ensure the return of a rental deposit. They confirmed the date and time in writing, took full payment upfront, and then… never showed up.
No call. No email. No explanation.
I was left scrambling last-minute, completely abandoned, and out of pocket.
I contacted them immediately and made several follow-ups, they took 2 weeks to finally refund my money. 14 days. No service rendered, a lengthy wait for the refund leaving me out of pocket, and barely any communication.
This company is completely unreliable, unprofessional, and frankly, unethical. Taking money for a service and failing to deliver is bad business.
Do yourself a favor and steer well clear. There are many reputable cleaning companies out there; this is not one of them.
Réponse de Mister Broom Cleaning Services
Dear Emma
We're sorry to hear you here disappointed with your experience.However we believe it's important to clarify the situation for the sake of transparency.
Your service has been scheduled through emails for technical reasons that we are unaware of the same did not go to the day scheduled by you
The day you expected the cleaning team and you contacted us your service did not appear in our system after confirmed your payment we explain to you the reasons of such that it happened and we proposed the service to the next day which you refused.
On the same day your bank details were requested and we guaranteed you the refund 100% but because there was staff in holidays took a little longer than the days explained in terms and conditions of the company.
Once again l hired Mister Broom cleaning services for a deep cleaning where the call to the execution of the service they are 100% professional
I recommend this company, they are fantastic
Réponse de Mister Broom Cleaning Services
Hi Iara
Thank you again for your feedback
Your five star review It's much appreciated
Amazing deep clean at our house completed by Paulo and Andrea - so pleased and they were both so polite and friendly. Recommend to anyone looking for a thorough clean of their home.
Réponse de Mister Broom Cleaning Services
Thank you so much for leave us a 5 star review
It's much appreciated !
My sister highly recommended Mister Broom, and I hired them to clean my kitchen. The extractor above the cooker had built-up grease over the years and I was struggling to get rid of it. It's finally clean and my kitchen is spotless.
They did an amazing job.
Réponse de Mister Broom Cleaning Services
Hi Durval
Thank you so much for taking the time for leave us a 5 star review
It's much appreciated!
Very nice person, very nice to my dog and does a excellent job at cleaning. Paulo is very approachable and friendly. Definitely recommend!
Réponse de Mister Broom Cleaning Services
Hey Luke
Thank you so much for taking the time to leave us a 5 star review
It's much appreciated!!
First visit yesterday . Very friendly, polite and efficient. I was very pleased with the standard of work carried out, and I look forward to having Paolo help me out on a regular basis. Makes my life so much easier. Thankyou.
Réponse de Mister Broom Cleaning Services
Thanks so much for taking the time for leave us a 5-star review it's much appreciated!
Excellent service very polite and hardworking. This is a very good company
Réponse de Mister Broom Cleaning Services
Thank you for your review and for choosing Mister Broom Cleaning Services
Excellent service, easy booking, reasonable price and hard-working team.
I highly recommend Mister Broom Cleaning Services
Réponse de Mister Broom Cleaning Services
Dear Iara,thank you for your review and for choosing Mister Broom Cleaning Services.
We're glad to hear that you're happy with our services provided.
Thanks
Paulo does regular cleaning at my place , on time and good work . Do recommend
Réponse de Mister Broom Cleaning Services
Hi Brijesh
Thank you for taking the time to leave us a review. We are so glad to hear that you were satisfied with our cleaning service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
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