MKM Building Supplies Avis 

I've not experienced such excellent service in years. As soon as I entered the Canterbury store I was approached by a friendly man, who confirmed the grade of pea shingle I needed and established the type of vehicle capable of delivering a bulk bag to my property, which has restricted access. The delivery arrived on time and the driver couldn't have been more friendly and accommodating. He craned the bag into the exact position I had hoped for. After receiving such impeccable service, I have no hesitation in recommending this company's Canterbury branch.

I couldn't be happier with the service I received throughout my kitchen project. Michelle from Milton Keynes,From the very first meeting, the design process was professional, creative, and tailored perfectly to my needs. The attention to detail was outstanding, and every aspect of the kitchen was carefully considered to create a space that is both beautiful and practical.
What truly made the experience exceptional was the support and guidance I received throughout the entire process. Every question was answered promptly, advice was always helpful, and nothing ever felt like too much trouble. The communication was excellent from start to finish, making what could have been a stressful project feel smooth and enjoyable.
The final result has exceeded my expectations, and I am absolutely delighted with my new kitchen. I would highly recommend them to anyone looking for a knowledgeable, talented, and genuinely caring professional. Thank you for all your hard work, dedication, and support—I couldn't have asked for a better experience.

Ordered and paid for 2 maxi bags of sand and a pack of bricks almost 2 weeks ago. Still not been delivered. Do not use this incompetent company.

*Dundee Depot.

Ordered a couple of supplies, a very low value order... Free delivery, and was delivered the same day!...madness. the delivery driver communicated well also.

Will be using again.

Darren

Internal sales is shocking. They never seem to know anything, and when you leave your number for a callback, they never return the call. Prices appear to be made up on the spot because they don’t know them, and if someone asks a question outside their area, they cannot answer because there is no cross-training.

Gareth and Ellis in Bridgend could benefit from product training, customer service awareness, and better knowledge of suppliers’ catalogues.

As internal sales staff, they are not convincing and certainly do not encourage customers to do business with MKM.

Being in commercial sales myself, I’m baffled that a company like MKM does not recognise its weaknesses or appreciate customer feedback. The general manager would not even take my comments on board, claiming that I am apparently the only person to complain in the last 18 months. However, after speaking to tradespeople and private customers, it seems poor service is common knowledge.

I’m currently renovating my house, and MKM is not on my list of suppliers. I have been too may time to the store and every single time I have experience the same inconpetence and incompetence and lack of knowledge. I would rather pay extra elsewhere than give my business to MKM.

Mkm ince terrible service. Iam trade and place regular orders for £1000s each or every other week. They never return calls on stock enquiries for orders iam wanting to place, first drops never arrive even though they had over a weeks notice, wrong materials, wrong sizes, poor excuses, even management blaming yard staff to me a trade customer that my delivery was 7 hrs late. Used to be a good company when trying to impress to get work initially Gone to absolute crap. Time for a change back to Travis Perkins I think.

Another great delivery. Easy to use website, had everything I needed in stock. Delivery time that suited me. The delivery driver was superb. Very well presented, friendly, chatty and a great sense of humour (I mentioned he had muck on his leg, that was a Man Utd tattoo) I'll definitely be returning. Thank you

Steve at the Lincoln branch took time to find a match for some 10mm golden gravel, calling the supplier and providing photos. Very helpful and delivered on time and the gravel was just what we wanted.

I've used the branch near me a few times now. They generally have the best prices locally and delivery is free - a rarity these days for building supplies.
The website is really easy to use, and making an account was very straightforward.
They always phone me the next day to arrange a delivery date and time, which is usually the next day.
The staff I've spoken to on the phone have always been courteous, friendly and helpful (Especially Joe H at the Barnsley branch who went above and beyond to help me change an order at the last minute without complaint!).
The delivery guys call before arrival to let you know they're on their way and they are happy to put the goods where needed on site.
All in all, a great company to deal with and competitively priced.

I am extremely disappointed with both the quality of the kitchen supplied and the aftercare service received.

From the beginning, there were issues with damaged and incorrect items, delays, and problems during installation which caused a great deal of stress and inconvenience. While some replacement items were eventually provided, I felt the overall handling of the situation lacked accountability and customer care.

What has been most frustrating is the poor aftercare once payment had been made. Communication became dismissive, concerns were not properly addressed, and there seemed to be very little willingness to acknowledge the disruption and disappointment caused.

A kitchen is a major investment and customers expect both quality products and professional support when problems arise. Unfortunately, my experience did not reflect this.

Boiler cabinet has been supplied and is not fit for purpose and does not meet safety standards
MKM appear to not be interested once they have poorly designed a kitchen and taken your money
I have requested visit for assessment of problem they have declined, but could not come quick enough to carry out initial quotation, very poor service and company

I would not recommend based on my experience.

I am a home owner. Recently had render done by a builder. Good job.
2 days later it all cracked and blew.
Got them to do it again and it happened again. The builder looked at the sand and cement and it was all out of date. This is an ongoing argument with the building supplier where they will not refund the builder any kind of money and for myself. Do not go with this supplier !

Most expensive sand I've ever bought checked prices when I got home shocking especially as I've been shopping there for 20+ years so much for customer loyalty, won't be going again bad bad bad ruthin branch

We found this company to be super helpful, friendly and we've used them a few times since.

We moved into a new build estate and needed a kitchen panel for our dishwasher. I'd mistakenly ordered an integrated model so we couldn't install it without this panel. I spoke to Katie at the Wakefield branch who couldn't have been more helpful. She pointed out we needed a foot panel too and sorted it all out for us. What's more the order arrived at the depot earlier and Katie contacted us offering an earlier delivery which made a big difference. Everyone at the branch was nice and we've returned a few times as a result. It'd certainly be the first builders merchants I'd use if we needed any building materials.

Delivery to remote area with challenges from roadworks / road closures - Eric (transport manager) and Billy (delivery driver) both went the extra mile to get this time-sensitive drop to happen on schedule. Very much appreciated. Would highly recommend the Dundee team. Also, good product and good price. This is a 5 star review for MKM DUNDEE.

Amazing service and great prices. Ordered timber for my raised beds, arrived the next day with a super friendly delivery driver. Local delivery was free and they were £30 cheaper than a more local timber yard. Highly recommend them ,shall be using MKM for everything in future! THANK YOU TEAM MKM!

I had a disappointing experience with MKM’s kitchen design and delivery service at Workington. Two different people poorly managed the design process, which led to miscommunication and errors. The wrong wall cupboard door was delivered twice, which caused significant delays and inconvenience.

There were also discrepancies in the design, resulting in several retrofits and necessary changes. Delivery times were much longer than expected, and the project took 34 days for the joiner to almost complete—yet 5% of the work was left unfinished, which I had to complete myself.

Although MKM does not officially recommend joiners, what concerns me most is that MKM staff were aware that the joiner I used had a mediocre reputation and previous complaints from other customers, but they did not warn me or suggest alternative options. The joiner's workmanship was poor; even basic tasks such as cutting the MDF panel straight were poorly done. I agree that selecting a mediocre joiner is on me, but it was frustrating that you knew the joiner's background and didn't warn me.

Overall, my experience was frustrating and disappointing. I would advise others to be cautious and ensure clear communication and transparency—especially regarding final design before ordering—if considering MKM (Workington) for kitchen projects.

MKM Bury. I placed an online order on Sunday 19th. I phoned Tuesday 21st to chase it up. Not in stock, they will have to order it in. Phoned Saturday 25th April, advised that they have forgotten to order it! I asked them to cancel the order and refund me. They advised it takes 3-5 working days to get my refund to me !!! NOT GOOD ENOUGH

Asked for a quote for a complete bathroom refurbishment, a week later still haven't heard from them. Very disappointing.

I have been dealing with the Southport branch, which is only a couple of miles away from where I live, for a few years now. They are usually cheaper than the competition and normally deliver the next working day, free of charge, regardless of the value of the order. The quality of the products is excellent. I have an account and usually order on-line. First thing the next morning, I invariably receive a phone call from Paul, to arrange delivery, usually within 24 hours. If you pushed me for a negative, it would be the slightly limited range of products and the opening hours; I am sometimes frustrated at having to resort to paying "over the odds" at B&Q or Wickes.

What a fabulous experience meeting Charlotte, who was extremely helpful, friendly and very knowledgeable about the Symphony kitchen range. Even though we were only enquiring about purchasing a couple of cupboards nothing was too much trouble, we received a quote within the hour and would like to thank Charlotte for her super customer service and the time she spent with us.