I recently upgraded my mobile and needed to get insurance cover. I had an existing policy for my old phone so I contacted then to change cover. They were very helpful, I got a response within 45minut... Voir plus
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When i updated them via email with my new phone info that wasnt yet on their site, they were prompt with getting it added and reassured me. It was only delayed because my upgraded phone was newly out... Voir plus
Gooooood luck claiming. Took me 3 days of running around, calling about, to get all the “back up” they required to make a successful claim. Luckily for me, EE was able to help provide a lot of it... Voir plus
L'entreprise a répondu
User friendly app with helpful staff on phone contact if required. Excellent pricing with more things covered for less money. BARGAIN
À propos de l'entreprise
Écrit par l'entreprise
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Écrit par l'entreprise
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Coordonnées de contact
Get money off insurance with MPID
4,5
Excellent
774 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick Policy Change
I recently upgraded my mobile and needed to get insurance cover. I had an existing policy for my old phone so I contacted then to change cover. They were very helpful, I got a response within 45minutes giving clear guidance what to do.
I supplied details of the new mobile and they changed the policy quickly and received a 5% loyalty reduction on the new premium. Thank you
20 avril 2026
User friendly app with bargain price
User friendly app with helpful staff on phone contact if required. Excellent pricing with more things covered for less money. BARGAIN
20 avril 2026
When i updated them via email with my…
When i updated them via email with my new phone info that wasnt yet on their site, they were prompt with getting it added and reassured me.
It was only delayed because my upgraded phone was newly out so not there fault.
17 avril 2026
good communication and good premium!
17 avril 2026
Réponse : Mobile Phone Insurance Direct
Hi Sarah,
Thank you for your feedback. I’m really pleased to hear you’ve been happy with the communication and found the premium good value.
We always aim to keep customers informed while offering straightforward cover at a fair price, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
DO NOT USE THIS COMPANY
I’ve been a long standing customer who put a legitimate claim in only to have it rejected on a whimsical reason and then they expect me to carry on the policy when the phone has been stolen!!!
10 avril 2026
Réponse : Mobile Phone Insurance Direct
Hi Neil,
Thank you for taking the time to share your feedback. I’m really sorry to hear how disappointed and frustrated you feel following the outcome of your claim, especially as a long-standing customer.
I completely understand how upsetting this situation must be, particularly after experiencing the loss of your phone. We appreciate that claim decisions can be difficult news to receive.
We’re unable to discuss individual claim details publicly, but we would welcome the opportunity to review your concerns and ensure everything has been considered correctly. If you’d like us to look into this further, please contact our customer care team.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
The most reliable source of mobile…
The most reliable source of mobile phone insurance! Minus the jargon & cost. Super easy to get signed up and use too.
16 avril 2026
Réponse : Mobile Phone Insurance Direct
Hi there,
Thank you for your fantastic feedback. I’m really pleased to hear you found everything easy to sign up for and straightforward to use.
It’s great to know you value the simplicity and overall experience, and your kind words are genuinely appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
The compsny always keep in contact and…
The compsny always keep in contact and premiums are affordablr.
19 mars 2026
Réponse : Mobile Phone Insurance Direct
Hi Gloria,
Thank you for your feedback. I’m really pleased to hear you’ve found the communication consistent and the premiums affordable.
It’s great to know you feel kept up to date, that’s something we always aim to get right.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Good luck claiming
Gooooood luck claiming. Took me 3 days of running around, calling about, to get all the “back up” they required to make a successful claim. Luckily for me, EE was able to help provide a lot of it but if your network provider doesn’t pride itself in good customer service, you won’t make it past this.
I feel that they make the process almost impossible to complete to avoid paying out.
Cheap though ✅
28 mars 2026
Réponse : Mobile Phone Insurance Direct
Hi Maya,
Thank you for taking the time to share your experience. I’m really sorry to hear how challenging you found the claims process, I can understand how frustrating it must have been to gather everything needed over several days.
I appreciate your comments around the level of information requested and how that can feel difficult, particularly when it relies on input from third parties. The checks are in place to make sure claims are properly assessed, but I understand from your experience that the process hasn’t felt straightforward.
If there’s anything still ongoing or you’d like us to take a closer look at your claim, our team would be more than happy to help.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
Réponse : Mobile Phone Insurance Direct
Hi Aileen,
Thank you for your feedback. I’m really pleased to hear you found it easy to change everything over.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Réponse : Mobile Phone Insurance Direct
Hi Christopher,
Thank you for your feedback. I’m really pleased to hear you feel that sense of reassurance, it’s exactly what we aim to provide.
It’s great to know you feel confident having cover in place.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Claim 76963
Claim 76963
I’m disappointed with the service I received from this insurance company. My recent claim was rejected based on a technicality — that the device wasn’t barred within 24 hours — despite the fact that I reported the incident to the police immediately and stayed in contact with their team throughout.
What’s most frustrating is that this requirement was never clearly explained to me. I acted in good faith and relied on their guidance, especially since the phone was a replacement device previously issued through their own insurance. At no point was the urgency of barring the device communicated.
It feels like the company is more focused on finding reasons to decline claims rather than supporting customers when they genuinely need help. The lack of clear communication and support has been incredibly disappointing.
I would strongly advise others to carefully review all terms and not rely on customer support to guide you properly — as that was my biggest mistake here.
13 avril 2026
Avis spontané
Réponse : Mobile Phone Insurance Direct
Hi Fariba,
We are sorry to hear about your experience and understand how frustrating this must have felt, particularly when you believed you were following the correct steps.
As outlined in the policy terms, devices must be barred within a specified timeframe following a loss or theft, and this forms part of the requirements for a claim to be considered. We appreciate your comments around how this was communicated and understand your concerns.
Your feedback regarding the clarity of guidance and support has been noted, and we appreciate you taking the time to share your experience.
If you would like us to review this further or discuss your claim in more detail, please contact our Customer Experience Team on 01702 568081 or send us a direct message.
Let us know if you’d like to follow up privately,
The loveit coverit Customer Experience Team
So easy to do and very reasonable priced
2 avril 2026
Réponse : Mobile Phone Insurance Direct
Hi Ms Roshier,
Thank you for your feedback. I’m really pleased to hear you found everything easy to set up and reasonably priced.
We always aim to keep things simple and accessible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Réponse : Mobile Phone Insurance Direct
Hi Linda,
Thank you for your kind words. I’m really pleased to hear you had an excellent experience with our customer service.
It’s always great to know we’re making a positive impression.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Very efficient and helpful when it…
Very efficient and helpful when it comes to assisting after reporting a problem.
8 avril 2026
Réponse : Mobile Phone Insurance Direct
Hi Lin,
Thank you for your kind feedback. I’m really pleased to hear you found the support efficient and helpful when you needed assistance.
It’s great to know the team was able to support you promptly after reporting an issue.
If you ever need any help in the future, we’re here to support you.
Kind regards,
The MPID Customer Service Team
I can’t make a comment until
I can’t make a comment until
I have to make a claim to know if they are as good as Apple insurance
31 mars 2026
Réponse : Mobile Phone Insurance Direct
Hi Miss Rhule,
Thank you for your honest feedback. That’s completely understandable, many people feel the real test comes when they need to make a claim.
If you ever do need to get in touch, our team will be here to guide you through the process and make things as straightforward as possible.
In the meantime, we appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Always on the ball
Always on the ball. Friendly staff. A pleasure to deal with. Good value.
2 avril 2026
Réponse : Mobile Phone Insurance Direct
Hi Roy,
Thank you for your kind feedback. I’m really pleased to hear you found the team friendly and helpful, and that your overall experience has been a positive one.
It’s great to know you feel the service offers good value and has been a pleasure to deal with.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Providing validation proof
Trying to provide validation proof was an extremly hard experience. 5 times my photo was rejected for various reasons. One even said it had a screen protector and cover on....which it didn't another one said i had sent back only, when infact i'd sent both front and back photos.
29 mars 2026
Réponse : Mobile Phone Insurance Direct
Hi Vicki,
Thank you for taking the time to share your experience. I’m really sorry to hear how frustrating you found the validation process, especially having your photos rejected multiple times.
I completely understand how confusing that must have felt, particularly when the reasons given didn’t seem to match what you’d submitted. That kind of back and forth can be really time consuming and frustrating.
I am glad after speaking to you this morning we could go over this together and look forward to our call at 4:45pm to resolve this for you.
Kind regards,
The MPID Customer Service Team
Réponse : Mobile Phone Insurance Direct
Hi Julia,
Thank you for your feedback. I’m really pleased to hear you found the process straightforward.
We always aim to keep things simple and easy to manage, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great service thanks
27 février 2026
Réponse : Mobile Phone Insurance Direct
Hi D Jenkins,
Thank you for your kind feedback. I’m really pleased to hear you had a great experience with our service.
It’s always nice to know things went smoothly for you.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Did exactly what they said they would…
Did exactly what they said they would do to update the policy and easy to contact...
1 avril 2026
Réponse : Mobile Phone Insurance Direct
Hi Jane,
Thank you for your review. We are pleased to hear that your policy was updated as expected and that you found it easy to get in touch.
We aim to keep things clear and straightforward, so it is great to know the experience worked well for you.
Thanks again,
The loveit coverit Team
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