Mobility Equipment Hire Direct Avis 

Just returned from holiday in Lisbon and had hired a mobility buggy while there. Mobility Equipment Hire Direct were very helpful prior to going and buggy was waiting on me when I arrived at hotel. I was able to get out and about more easily with buggy than I would have using my wheelchair. Thanks for all your help and support which made my visit to Lisbon much more enjoyable.

I ordered and paid for mobility scooter hire for our holiday. They took payment but then the following day emailed to day no scooter was available and that they would refund the full amount. I received a refund but not the full amount. I have been trying to get on contact with them to resolve the issue but they will not respond other than to send one email saying that the amount not refunded was a PayPal transaction cost which they've passed on to me. Awful customer service.

Just what we needed. We hired a wheelchair and it was delivered to our hotel and waiting for us when we arrived. Fantastic!

I travelled to Spain and hired a hoist for the time there. I called the abroad number for mobility equipment hire direct to help with the issues. The issues were resolved efficiently and I was happy with the outcome. Thank you for service and help provided.

I hired a heavy duty mobility scooter for 1 week; 27/4/2024, for use in Albufeira, Portugal. I contacted the manager of the apartment, to check that he was willing to receive the scooter ( which he was) and booked it. On arrival the scooter was waiting for me and I had a suitable accommodation on the ground floor. Having the scooter transformed my holiday and I was able to get out and about the area.
Fortunately I hired the heavy duty scooter. I don’t know how a lighter weight one would have coped with the cobbles and uneven ground. After my first outing, I wasn’t feeling very confident or comfortable, but I did go out every day and found ways to be more comfortable.
The pavements, kerbs, and road surfaces are not conducive for people who are in too much pain. At times I had extra distance to travel to find somewhere to mount or dismount onto the ground.
Fortunately people in Portugal are very friendly and go out of their way to help…( when I got lost on my adventures).
Being able to hire the mobility scooter really transformed my holiday into something special.

Very pleased we chose Mobility Equipment Hire Direct for our holiday. Communication was excellent and the advice and service we received was first class. We will definitely be using their services again and would have no hesitation in recommending this business.

Mobility Equipment Hire Direct is a great company to deal with and excellent on communication.
I defenitely recommend this company 100 %

Great company to work with and excellent on communication.

Wonderful service! The wheelchair was delivered on time and it was very easy to drive. Highly recomiendes!

It was very simple to book this on their website, the equipment was waiting at my hotel and everything went flawlessly. Would highly recommend this company for disabled holidaygoers

As a travel agent arranging accessible holidays worldwide for my clients, I have relied on Mobility Equipment Hire for years to provide various mobility equipment. Their expertise and efficiency is great, making them my go-to company for all mobility equipment needs.

Been working with Mike and his team for the past three years and have always found them good to work with. They provide a great service to people looking for mobility products while on holiday.

We used the website to arrange what we needed for our week in Spain. Everything arrived on time so all went smoothly. Happy with the service we received.

Mike was a pleasure to do business with, it would have been better if we didn’t go through the other company to hire the equipment because it would have been cheaper dealing with you directly also the other company tells fibs when you are looking to hire equipment. Mike when we go back I will deal with you directly, I don’t know if you can get equipment at other countries going through you.

Many thanks hopefully I will be back soon

Needed to hire a wheelchair for 1 week, due to having to have it delivered on a Saturday had to pay £33. On the form I filled in informed them that would be there after 3pm. Got to our bungalow to find a card through the door that it was tried to be delivered at 9.30am. Well got in touch with the company to have to rearrange delivery. We managed to get it delivered later that day. Wheelchair was light weight and easy to use. When it was due for us to go home we had to make arrangements for a pick up. We asked for collection on Friday. No one came, we ended up having to ask a neighbour who was nice enough to help. It wasn’t until Monday that it was picked up. I did email a complaint but it was a waste of time.

Great experience, staff were friendly and everything was timely

Great company to work with and excellent on communication

My elderly mother traveled to see me in London and we needed to rent/hire a 4-wheeled walker. Through a Google search I found this company. They were responsive, timely, delivered and picked up at the hotel front desk. I could not have asked for a better experience!

I recently had the pleasure of using the services of Mobility Equipment Hire Direct Team, and I must say, their service was exceptional. From the moment I contacted them, Their team was professional, attentive, and incredibly helpful. They provided exactly what I needed with efficiency and genuine care. The equipment was top-notch and made my mobility so much easier during my travels. Their prompt delivery and clear instructions ensured a hassle-free experience. I highly recommend Mobility Equipment Hire Direct Team to anyone in need of reliable mobility solutions. They truly go above and beyond of their customers!

Service and speed.
Ordered, at shoet notice and equipment delivered then collected as arranged