I love being able to have my own "account" for money, and being able to have a way to store it since im prone to losing money, but its also really cool how my parent can give me an allowance with it,... Voir plus
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Was very clear and easy to get my request pushed through. She acknowledged what my issue was, walked me through the process and provided me the next steps clearly.
Horrible service ,The customer support does not speak English .They blocked my daughter's card without no tangible explanation and the overall service is absolutely poor. I paid $5k to Pay Mine , We l... Voir plus
L'entreprise a répondu
Originally i got the card for my oldest, and then we added my middle child and now my youngest one has one. We love that we can keep track of their spending habits and they can see how much they earn... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.
Coordonnées de contact
4,4
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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When you have a tech question the tech…
When you have a tech question the tech support is always willing to help out
19 avril 2025
Avis spontané
I love Modak
I love Modak ! It’s has been wonderful teaching my child about independence , saving , working . It’s awesome
26 mars 2025
Avis spontané
It is a fun idea and concept for kids
It is a fun idea and concept for kids. Great first account for kids. Easy to transfer money. Just wish there was a way to withdraw cash or let the child send money to us. Great service.
28 juillet 2025
Avis spontané
They refuse to shut down my account…
They refuse to shut down my account after many requests and filling out forms they continue to withdraw money from my funding account. I cannot withdraw and they refuse to close. It has been months of this. I’m astonished how bad their customer service is.
24 juillet 2025
Avis spontané
Réponse : Modak Makers
Hi Travis Clark,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This definitely isn’t the experience we want anyone to have.
Our team has reached out to you directly to help resolve the issue and offered a solution to make it easier to access your funds and close the account. If you haven’t seen our message yet, please check your email — we’re ready to assist and want to make this right as quickly as possible.
Thanks for your patience, and we hope to get this resolved for you very soon.
Best regards,
-The Modak Team
The designs are great and the app is…
The designs are great and the app is easy to navigate
24 juillet 2025
Avis spontané
My mom sent me $20 and I had two other…
My mom sent me $20 and I had two other dollars in my account and they took it away and they never gave it back so I had a total of $22 in there and now I have to earn it back but I don’t know how to because they just took our money
18 avril 2025
Avis spontané
Réponse : Modak Makers
Hi Arianelys Alfonzo,
Thanks for sharing your feedback and we are really sorry for the confusion. We know the recent migration was a big change, and it’s totally understandable that some past transactions might be hard to remember.
We looked into your account and saw that the $22 was spent just before the migration in May. To help clear things up, we sent you an email with a copy of your statement showing those details. We truly appreciate you being a part of Modak and sticking with us through the transition. If you have any questions or need more support, we’re always here to help.
Best regards,
-The Modak Team
Modak is just helpful. See other reviews.
Modak… is just a genuinely helpful thing. Just see the other reviews!
1 juillet 2025
Avis spontané
Great support crew
18 juin 2025
Avis spontané
It's an amazing app for kids and teens…
It's an amazing app for kids and teens to manage money. They're support team is fast and helpful👍🏿
17 juin 2025
Avis spontané
The virtual card question
They told me when we would set them after the bank move and all of my question were answered and it was an amazing experience
11 juin 2025
Avis spontané
Amazing love it so easy to use
12 juin 2025
Avis spontané
They are nice and quick to give answers
11 juin 2025
Avis spontané
No customer service
No customer service ever. They don't answer phones or chats. Missing transaction history. Debit card declining for no apparent reason when there were visible funds and the pin was correct. So infuriating.
11 juin 2025
Avis spontané
Réponse : Modak Makers
Hi Aurora,
We’re truly sorry to hear about the issues you've experienced, and we understand how frustrating this situation must be for you. We take your feedback seriously and apologize for any inconvenience caused by the missing transaction history, card declines, and communication difficulties.
Regarding the card issue, we want to let you know that your card was temporarily disabled due to a system migration. We're currently in the final stages of this process.
We completely understand how important it is to have access to your funds, and we're committed to resolving this as quickly as possible. Please reach out to us at hi@modakmakers.com with details of your issue, and our team will follow up on your case immediately to get everything sorted.
Thank you for your patience, and we’re here to help with any further questions or concerns you may have.
Best regards,
-The Modak Team
It was really good for buying stuff and…
It was really good for buying stuff and it is also pretty fun to collect your reward points every time you get on so you can exchange those points for money. It is also a mystery to see how many points you get, so far it is really great!
7 juin 2025
Avis spontané
This has been very beneficial for my…
This has been very beneficial for my daughter she loves her card
7 juin 2025
Avis spontané
Good experience with the card up until…
Good experience with the card up until the migration which doesn’t allow you access to anything virtual card is impossible to find on here they said at first everything would be available by June and it is already June 5 now they say mid June and once the migration is done, you don’t receive the card until you order it and that is also a 10 to 15 day waiting process. So that means possibly waiting until July or mid July since they don’t give actual dates till our children are able to access any of the funds on their account. My husband and I will be looking for another card. It will most likely arrive before they’re done with this migration.
29 mai 2025
Avis spontané
Réponse : Modak Makers
Hi Monica,
We truly appreciate you sharing your experience and are very sorry for the frustration during this migration. You’re absolutely right—it’s taken longer than expected, and we understand how disruptive that’s been, especially for families who rely on Modak day to day.
We want you to know that ODFI transfers (ACH withdrawals) are now live, so funds can be moved to an external bank. Additionally, we’re optimistic that virtual card access will be restored next week, with physical card ordering to follow shortly after. We’ll be expediting shipping to minimize delays wherever possible.
We’re grateful for your patience and would love the opportunity to make things right. If you’re open to a one-on-one conversation, please don’t hesitate to reach out to our Head of Support directly at hi@modakmakers.com.
Thank you again for being part of the Modak community.
-The Modak Team
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