Modern Comfort Living Avis 

Good customer service on time Delivery would recommend

Really unimpressed. Paid for order and it was never delivered and blamed courier. Second item arrived and is of poor quality and it has taken weeks to get no where - no ignoring emails. Keep you money and go elsewhere. Item paid for on 27/03/24 delivered 15/04/2024 at second attempt as 14/05/2024 still outstanding resolve to poor quality and missing items

Ordered bed as was moving to new house , bed didn’t arrive in time messaged and asked could they send to new address they were very good said yes no problem. The bed never arrived. Due to delivery people. So had refund have to say modern living did what they said but have outside delivery company’s which were not good.

The company has no registration number and they do not provide shipment tracking numbers, though they send an automatic email upon purchase confirming the item in question has been dispatched (follow ups were ignored until I posted this review).

Furthermore, their support email is a gmail address and the 'young entrepreneur' who heads up this mysterious company refuses to sign their name and surname...

UPDATE: after receiving a barrage of poorly worded abuse from the seller after posting this review, my purchased item materialised delivered by XDP Ltd.

The package had no invoice and it seemed to originate from a different website altogether (I surmise this seller is at best a middle man. There is nothing wrong with that if they did not indulge in offensive communication and utter lack of customer expectation management i.e. they do not seem to be familiar with the concept of 'shipment tracking number'... the 'SHOP' app they recommend to download for tracking purposes never revealed any useful information, which is why I originally thought this must be a scam altogether. Now I will never know for certain.

In conclusion, despite actually receiving a very good piece of furniture, the customer experience has been so abysmal that I cannot recommend it to anyone unprepared to wage the Trustpilot offensive as well, which may mean you get your goods in the end.

I have not received my order or any communication as to when I will. Modern living says I only ordered this a couple of days ago. The money left my account on the 26th of Oct'.

Today is the 7th Nov'

I was expecting this item by the 2nd

Ordered 1/10/23. Just recieved an email asking me to leave a review about my recent purchase and how I am enjoying it. I haven't recieved my purchase or any updates on when it will be delivered. I ordered a wardrobe and a 2 x chest of drawers. The chest of drawers were out of stock and told the money for these would be refunded, which I have recieved. When I went to track my wardrobe purchase on the website it says it can't find my order. I used the live chat to enquire about why my order cannot be found and was told my items were out of stock and had been refunded. I said that yes the chest of drawers are out of stock but the wardrobe should still be on its way. They gave me a consignment number for XDP. I used this information on the XDP website which said they were picking up 3 items but had not recieved them yet. I emailed XDP and have had no response. Reviews for this company (XDP) are terrible. I shouldn't have to contact the company who is supposed to be delivering my item, Modern Comfort Living should be doing that for me. Not very impressed with the customer service. I am still hoping to recieve my wardrobe and will be happy to update this review when and if it arrives!
Edit: DO NOT ORDER FROM THIS COMPANY!  Will never order from this company again!! My experience with this company has been a complete nightmare from start to finish. Do not expect any urgency, empathy or help with your order. No customer service skills whatsoever. They will also tell you off if you leave a bad review! They also had the first part of this review removed and I had to get in touch with Trustpilot to get it reinstated. Unbelievable!

First they let me order and pay for items they didn't have in stock. Did recieve a promt refund and apology but wasted my time.

When i tried tracking my remaining item on their website it popped up that my order could not be found. Told them this and was told i had had a refund for my order. Told them that yes,  had recieved refund for out of stock items but not for remaining item. Told me to track my order using my consignment number for the courier they use, XDP. No apology or offer to chase this up or sort it out for me. I was appauld with this response.

When i checked with XDP, the website said they did not have my items so I emailed them. Told modern comfort living that i had tried to contact XDP about my order via email,  their response ''everywhere is closed on Sundays". I tried contacting XDP on Friday the 6th. I didn't tell them this as they immediately messaged me again to tell me off for leaving the first half of this review, quote " Why are you leaving a Review? When you haven’t even had they order yet you have part refund and your other is on its way you Have consistently asked about this, and I have consistently told you". I left a review because i recieved an email from them asking me to review them!  FYI It's not going to be a good one if you don't help your customers and haven't sent them any updates or the items they've paid for yet. 

Sent them screen shots of the XDP website stating they had my order details but not my items. I told modern comfort living that they were very rude and unhelpful and i no longer wished to deal with them and i would like a refund. They said they could not give me a refund and i should recieve the item the next day. My item did not come the next day.  Then they said they would call XDP and gave me their word that they would update me the next day. I waited until 17:38 the next day and recieved no update. I messaged them again asking for a refund. They said they tried calling XDP and not to worry, my item would arrive by the end of the week and i would recieve an email from the XDP.

Finally recieved a text message (Thursday that week) not an email from XDP, saying my item can be tracked on their website. Initially said it would be delivered on the 13/10/23. I already let modern comfort living that I would only be  available on Mondays to accept deliveries. They assured me I could change the date with XDP. Did not offer to do this for me. Why would they? I'm only ordering something from their company.

XDP will only let you change the date of delivery if you create an account with them. Didn't really want to do this but felt i didn't have a choice as modern comfort living had made it very clear they would not be contacting them for me (except for that one feeble attempt to call them once).  Wouldn't let me create an account with my email so had to use my partners. They didn't send a follow up email so i couldn't authenticate the account and therefore couldn't change the date of delivery. (Never delivered the item anyway.  Now the website has no date for delivery.)

Still no response from XDP to my email or any response to any of the communication i have tried. I emailed them on the 6th of October. Modern comfort living have now stopped communicating with me altogether.

Modern comfort living definitely be using them again brilliant quality cheaper than most site didn’t wait long great delivery 🚚 will be using again

Was cheaper then most other websites and it came fairly fast i would use modern comfort living again highly recommend them

Excellent products, great value for money. Excellent customer service and fast delivery, would highly recommend.

Excellent quality furniture 💕 professional fast service, could recommend enough A* thank you 🙏

Modern comfort living was cheaper than other sites for the same products, the wardrobe and side drawers are quite good quality for the price although the drawers don't look as inline as they do on the picture and it's not because I've done them wrong because the holes are in the furniture already as a guide, still happy with them though for the price.

Not too bad for the price wardrobe could do with a bit of reinforcement as even full tightened up it still wobbled slightly but for the price it's ok

This was a space saver wardrobe, so I did not expect much. But parts are so thin I think we will have to strengthen it somehow at the back so it will last at least a couple of years. It does not look like something that lasts. More like a temporary solution.

Great ottomsn , easy to assemble and solid. Very quick and easy purchase. Fabulous thank you

Very fast and reliable orderd chest off draws and a storage bed which I am very happy with as they are solid and look great in kids bedroom :) will be ordering again in the future thanks

Very happy with my Monaco king size bed, quality is amazing and delivery was fast great service, would recommend modern comfort living to anyone, thanks 👍

We ordered the Larvik Chaiselongue sofa upon moving into are city centre apartment could not fault it, service was great prompt delivery even emailed us back with in hours of ordering great customer service couldn’t fault the guys

I’m really happy with my Verona wardrobe i have the best bedroom by far now :)

Super fast delivery and great communication when I had a query with a order! Amazing quality items. Will order again.