Modern Home Interiors Avis 

227
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Delivery was prompt and hassle free. Delighted with purchase. Looks good and finishing touches are nice. My only criticism would be mirror flimsy and does not fit full size hangers but if using shel... Voir plus

Noté 5 sur 5 étoiles

Bought 2x lamps from Modern Home Interiors. Delivered directly from manufacturer. One was damaged and we realised the item was too large for the setting. Usman was very helpful over the weekend in org... Voir plus

Noté 5 sur 5 étoiles

Great value for money. I just found some amazing decoration such as a patterned duvet set, a fashionable tray, cushions, wine glasses, dried flowers and Valentine's little plates for an amazing... Voir plus

Noté 4 sur 5 étoiles

Ordered a gorgeous umbrella stand. Arrived in good time, but had been damaged in transit. Contacted customer services, and Usman was all over it - sent the label for the return, and once i'd confirmed... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de design et de décor intérieur
  3. Magasin de rénovation

Écrit par l'entreprise

Modern Home Interiors are an online furniture retailer specialising in luxury and contemporary furniture within the UK. Nationwide delivery through our 2 man specialist team. Bedroom, Living Room, Dining Room, Home Accessories and more.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

227 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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N'a pas répondu aux avis négatifs

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4,5

Tous les avis

(227)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Really loved my order

Really loved my order, very stylish and a great colour. Overall the process was streamined, quick and easy. The product arrived within a few days.

9 mars 2025
Noté 1 sur 5 étoiles

Glass mugs

Order glass mugs, they took so long to arrive that I tried to cancel. Contacted the company on the email supplied, the email came back undelivered.
Gave up trying to contact the company and forgot about the mugs.
The mugs eventually turned up, packed in their original box which was packed in a skin tight box with no packaging around the item.
Out of four mugs two were broken and another with a large crack.
Won’t be buying anything from this company again.

27 février 2025
Logo de Modern Home Interiors

Réponse de Modern Home Interiors

Hi Don,

Thank you for your feedback.

We are very sorry to hear that your order arrived damaged. If anything has arrived damaged you just need to send us a photo and we can either send out a replacement set or refund the order value of £13.99. Your order total was £10 for the goods and £3.99 shipping - we would be happy to offer you a refund for both the goods and shipping costs or a full replacement set of 4 mugs.

Regarding your claim of not being able to contact us - you can email us info@modernhomeinteriors.co.uk or sales@modernhomeinteriors.co.uk. Alternatively we also have a website Live Chat where you can get an instant reply. You said that your email was undelivered, so that will be why we've not been able to reply to you as we haven't received your email.

You may have sent your email to an incorrect address as we don't currently have any issues with receiving customer emails. Therefore I would ask you to please check the email address that you sent your correspondence to.

We have sent you an email asking for photos of the damage and if you can please reply to this and let us know whether you would like them replaced or refunded so that this can be resolved.

Regarding the delivery time this is listed on the product page and it is also apparent that the courier tried to attempt delivery to you on 3 occasions so that may be why it took longer than expected. Thank you for your feedback on the item's packaging, this has been passed on to the warehouse to ensure that they are packed with extra care moving forward - we appreciate your feedback in this instance as it helps us to improve our service.

A 1 star review is a little harsh considering we never got a chance to speak to you or help you out with this yet. This is our first time hearing about this and we would be happy to help so please get in touch.

If there is anything else that you wish to discuss with us please reply to the email we have sent you.

Kind regards,

Customer Service Team
Modern Home Interiors


*UPDATE - We have now sent you 2 emails and tried to call you to get this resolved and you have not replied to either of these. If you would like us to replace or refund your order please respond.

Noté 5 sur 5 étoiles

Excellent customer service from…

Excellent customer service from beginning to end. Speedy responses to emails and have they gone above and beyond to look after the customer. Not forgetting the best comparable price online.

24 février 2025
Noté 5 sur 5 étoiles

Table and Chairs

I ordered a table and needed to get chairs to match but without being able to see the furniture in person it was a risky choice. I spoke with Usman and he gave a recommendation on the best colour match chairs and was very polite and professional. He responded to my questions via email really quickly. The delivery team were also great. Sadly there was some hardware for the table missing from the box. I emailed Usman and he contacted the warehouse and had them delivered in a few days via dpd.

Overall the furniture quality and service was brilliant! Would definitely recommend. Thanks Usman

27 février 2025
Avis spontané
Noté 5 sur 5 étoiles

The sale item I ordered was out of…

The sale item I ordered was out of stock and they contacted me the day after to offer me an alternative in a different colour, at the original sale price. This was very much appreciated and I received my item quickly.

18 janvier 2025
Noté 3 sur 5 étoiles

It was my first time and when asked if…

It was my first time and when asked if the item is fully assembled they said yes which was not the case. I just managed to assemble the console table and I saw it has some chipped wood and also the gold line is out from few places . Please need your customer service number to make complaint about it . That is how my experience was thx for it 🙏

4 novembre 2024
Logo de Modern Home Interiors

Réponse de Modern Home Interiors

Hi Kavita,

Thank you for your feedback regarding your recent console table purchase.

Please note, we advised the item comes part-assembled and that the pull-out drawers need to be assembled. However, we apologise if there was any confusion regarding the assembly instructions.

In regards to any claims of damages / defect these need to be reported to us directly. All issues must be reported within 14 days of receipt of goods as per our T&Cs. As of today we have not received any email correspondence from you with details of any issues with your product. Therefore, if you wish to report any issues and discuss this with us please kindly send over details and supporting photos to our email address and we will be happy to help.

Our contact details are all on our website, please refer to this for any means of contacting us. You can contact us via email (info@modernhomeinteriors.co.uk) or via our website Live Chat for a quick response.

If there is anything else we can help with please get in touch.

Kind regards,
Customer Service Team
Modern Home Interiors

Noté 4 sur 5 étoiles

Good product

Good product, thanks. The delivery was a bit slow but it was worth waiting.

20 août 2024
Noté 3 sur 5 étoiles

Nice mugs

It took a while for my order to arrive (2wks) but the glass latte mugs are really nice quality a good price and worth the the wait

31 juillet 2024
Noté 4 sur 5 étoiles

Item as described

Item as described, delivered quickly. Box was a bit damaged but had not affected the item inside. Overall very good experience.

28 avril 2024
Noté 5 sur 5 étoiles

Tip Top Table and Chairs

Great experience from start to finish. Beautiful dinning set, very high quality at a great price. Would 100% recommend Modern Home interiors.

7 mars 2024
Noté 5 sur 5 étoiles

Great quality table

Great quality table, easy to put together. Delivery well communicated. Would buy from them again.

22 février 2024
Noté 5 sur 5 étoiles

Exceptional Customer Service

The price was very competitive, unfortunately after a few days the shelf developed a crack along the length. Contacted the company and the could not of been more helpful. Replacement shelfnalong with an additional spare arrived within the 10 days as promised. Great company to do.business with

19 février 2024

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