Modern Movers Limited Avis 

We used Modern Movers for a move in June 2026. The crew on the day — Mimoun, Ali and Francis — were excellent, professional and hardworking, and we said so at the time.

Unfortunately, one of our bookcases was destroyed during the move — the entire side panel split lengthwise — and a second was damaged. What followed was weeks of bad faith complaints handling by the company.

The destroyed bookcase cost £70 to replace. Their opening offer was £40 — below their own contractual liability cap of £50 per item, and well below the actual replacement cost. Despite photographic evidence, an IKEA confirmation that repair was impossible, and escalation to their own dispute resolution scheme (Move Assured), their position never moved beyond £50 for both items combined — less than the cost of replacing a single destroyed bookcase, let alone two damaged ones.

No apology was ever offered. The managing director handled the complaint personally throughout. His responses were dismissive, relied on arguments his own terms and conditions contradicted, and at no point reflected the conduct of a company acting in good faith toward a customer.

We are now pursuing the matter through the County Court. The people who did the move were great. The company that employs them is another matter entirely.

Great team at Modern Movers.
Used them twice - first time had Imran & Mimoun, second time round had Em & Abubakr.

Both occasions, the guys were super friendly, and generally thought through the loading and unloading.
Pricing I thought was fair and largely standard across most removers. They arrived on time, though one of the guys on the second run was like 30mins late, which then blurs the lines a bit as to when the 'clock starts ticking' on their hourly charge.

I thought they're unloading was very good, though I did find a few light items underneath some heavy ones, which I then had to move myself.

Only improvement I would say is speed - they perhaps weren't as quick some of the other removals companies I'd used before.

Fantastic, fast & efficient response

These guys are the best! They are so kind and helped transport bedding to a primary school who really needed them. It's so nice to come across people who really care for others. Malik helped load and unload and was generally just a lovely, helpful person. I will 100% recommend these guys to anyone looking to hire a van removals company. I will be using them in the future and will ensure my friends and colleagues do the same 5*********

Great team & company

From the beginning Karina took all the information, as professional.
Tvo guys come told me just set and relax, we have under control.
3 hours later everything was done .
Paid the rest and tip those guys.
Thank you for all.

Great company, great team. Is the 3rd time I ask them for help with moving my stuff. Big shout out to Karina and Malik. Such a professional, efficient and carrying team. They are super reliable and I was so stressed but with Karina and Malik help the move was easy again.

Efficient, friendly and punctual. Will definitely use the service again! Thanks

I highly recommend Modern Movers. They provided a me with a full service - a removal service and storage service, with packing and unpacking. They are highly professional, organised and totally reliable. They are also competively priced. Their team are really good to work with - positive, can do attitude and caring of your belongings.

Amazing, called them and was booked less than 24 hrs. It was urgent and I was stressed but they kept regular communication. They were on time. They took everything without being prompted. Very fast, minimal direction. Thanks Imran and his colleague who I feel really bad but forgot his name. I would book them again. Thank You so much.

I have moved in/out 6 times over the last 4 years, and Modernmovers are literally THE best service I have ever had! Totally professional, they take into account every single detail when moving your belongings, be it fragile, heavy or bulky.
You would pay 3 times the price for the same service elsewhere! Worth every penny, 20000% recommend!

I used this company and they were absolutely amazing. 10/10. Everything was well packaged and secured and made my move so much easier. The guys were super helpful and efficient. Would definitely recommend and I’ll definitely a returning customer in the future.