MOLE ENERGY LIMITED Avis 122

Did what they said and when they said. Fitters were wonderful, courteous and considerate. Altogether a neat and thoughtful job. Quick to sort out a small connection problem. All paperwork arrived soon after fitting. Highly recommended.

After being badly letdown by Sungift Solar in Exeter, I was looking for a company with a good reputation of quality installations and customer service to add a storage battery to my existing PV installation.
A neighbour had used Mole Energy for his PV and battery install and rated them very highly. I placed an order and my experience matched his with a Tesla Powerwall install that I am very pleased with. There was good communication throughout the project and the engineers on site were very respectful and went out of their way to make sure routing of cables and location of equipment was as unobtrusive as possible as well as being neat and tidy.
We were so pleased with the quality of work and service, 9 months later we asked Mole Energy to install a second Powerwall which they duely did. This experience was as positive as the first install and therefore highly recommend them for storage battery installs.

We are really pleased with our Tesla battery fitted by Mole Energy Ltd. The fitters were most helpful and instructive on time and very clean when having to come into the house. Would recommend this firm.

We recently had Mole Energy install a large commercial system at our site, and the experience was exceptional from start to finish. From our initial contact with Richard, we received excellent advice and guidance throughout the entire process. Leading up to the installation, we enjoyed fantastic communication with the team, who provided a clear schedule of work.

On the day of the installation, all the installers arrived on site promptly. They were friendly, professional, and an absolute pleasure to have on site. Their professionalism and demeanor are a true credit to Mole Energy. We couldn’t be happier with the service provided and highly recommend Mole Energy for their outstanding work.

We choose Mole Energy to provide our system several years ago at that time their approach was by far and away the best. Their service team is equally as good thank you to Adrian and Dan for all the time and explanations. We feel our system really works well. We can’t recomend them all highly enough

First class service, and quality installation. Thank you. In our first six months, already saved £6000 on electricity bills (Winter months).

From my first call enquiry, to final handover with the 14 panel, 3 elevation, oriented REC (secure to roof) Solar Edge system and Tesla battery installed, I found ALL respective Mole Energy staff to be professional, thorough, efficient and, importantly, endearing. The Company's service was truly exemplary. And, on time!

Last year, we decided to have PV panels and a battery backup system fitted. We had two possible strategies, featuring either a roof or a garden installation and approached different companies for a quote. Straight away, it became apparent that Mole Energy had a grip on the requirements and were the only company to see why a roof mounted system was the only feasible option. Their quote was clear, easy to understand and although it was not the lowest, it was very competitive and it was the best presented, giving us confidence that it would met our needs. The site survey confirmed the proposal and their surveyor explained what the installation would entail and where the equipment would be sited and why.

The actual installation only took one day and was carried out in a very capable manner by technicians, who clearly knew exactly what they were doing. Beforehand, I had concerns because we had a slate roof but there were no issues at all. Shortly after the work was done, we received all the necessary paperwork and certificates to connect our system to the grid, as well as an insurance policy to cover us for the guarantee.

A few weeks later, Mole Energy returned to fit a Tesla Powerwall 2. Again it was fitted in a very professional manner and the operation of the battery was explained to us and the use of the app to control the unit was demonstrated.

After installation, I switched the system to self-contained while our supplier completed the admin to switch us to an export tariff. We ran for over a week, taking no electricity at all from the grid, but rather producing a surplus, despite some fairly indifferent weather.

In summary, we are very satisfied with our installation, in terms of the performance of the components recommended by the company, the service provided by their office staff and by quality and professionalism of their technicians.

You hear lots of solar companies about with all sorts of offers and its important to do your home work , we are so pleased that we picked a local company in Mole Energy Limited , we went with 10 panel array with the Tesla power wall battery, as we have a lot of power cuts in our village . We had to wait, however not too long as they were busy, ALL staff were excellent , helpful, respectful and delivered 1st class service and good quality products . Thank you

We had a scary experience a couple of weeks ago when I heard an enormous crash, but could not find anything wrong in the house. In the morning we discovered our solar panel system’s inverter had fallen off the garage wall! It could have caused major injury had anyone been walking past it, so luckily this had happened at night.
Jo at Mole energy was extremely kind and helpful, even though this was a busy Saturday when we begged for emergency help! She managed to get Matt here later that same morning to refix the inverter back on the wall and check over the whole system before assuring us all was well.
We are so grateful to Jo and Matt for putting us back together and giving us peace of mind; many thanks to everyone for a truly professional response.

customer service absolutely sucks. Follow-up on requests is none existent. I've contacted mole energy twice through mole valley farmers (agent). .installation was not a good experience either installers have an attitude. sales are good though mole energy
a company that has gotten too big and cocky for its own good on after-sales service

I have been very pleased with Mole Energy both in terms of the installation of solar panels and Tesla Powerwall batteries and in the after care customer service. I have had a Tesla battery issue & Mole Energy were on it right away when I contacted them & replaced the battery as directed by Tesla.

Installation team of our panels and Tesla battery were first class and the scaffolding team. However the communication from Mole is terrible. Always had to chase up emails with phone calls and these were often not returned. I appreciate that they are busy but this does not help the customer. Now on Sat our solar panels stopped charging. They were installed last Aug. The Solar Edge inverter had a red light and flashing green & blue. Contacted them yesterday, Mon, as no out of hours!!!!! Someone was meant to call me back. At lunchtime today, Tues, had to call again. Apparently someone needs to come out. The wait is 4-6 weeks. This is not acceptable as we are losing a lot of money. Very unhappy about this and would certainly not recommend Mole Energy to anyone due to their terrible customer service & aftercare.

Adrian and Matt came and installed our Tesla Powerwall and Zappi yesterday. Adrian had already been very helpful during the site survey. They were both extremely professional and meticulous and the handover was very clear. We couldn’t recommend Mole Energy highly enough!

Accidently unpaired the Harvi from the Zappi I bought from Mole Energy and needed help but it wasn't urgent. They could not be more helpful. Crystal and Joanne in the office were quick to respond to my calls for help and engineer Adrian soon came round and sorted the problem out in no time and also showed me a couple of pointers in using the Zappi to its full effect that I did not know about. Excellent customer service from everyone would recommend anyone to use Mole Energy.

Within the constraints of industry-wide supply chain issues, they gave an excellent service and Matt and Adrian dealt impressively with a relatively complicated cabling and then the installation of our Powerwall

We recently had our 5.8kwp solar edge system with 10kw battery installed. Everything was held up due to finding a bat whilst we re-roofed the property prior to the solar install - the people at Mole were always patient and charged us the original amount despite us causing them a 3 month delay which was beyond our control.
A speedy and very tidy installation was done when they said they would do it and we are extremely happy with the outcome. I’m loving the app that shows what’s going on with the system. Well done guys!

The waiting list was long, but we finally had our Tesla Powerwall 2 installed today. Matt and Adrian were fantastic: knowledgeable, friendly, able to answer all our questions, and set the system up exactly as we wanted. Couldn't have been better!

We had our solar system installed in March this year and would advise anyone thinking of getting them now to invest in a battery as well. We have a solar edge battery as the wait for the Tesla’s one was too long for us to contemplate. Although an added expense we are reaping the benefit of having stored electricity available to use overnight. We have hardly used energy from the grid since installation and so the outlay has been well worth it. We have the inverter and battery located in our garage and the installers from Mole energy did a very neat job with minimal disruption to us. We had to wait quite a while for the installation date as they were very busy. We would highly recommended this company.

Superb engineer Matt - thank you.
Came today and fixed long term problem that was really tricky. Didn’t give up even though it proved very complex. That tenacity was much appreciated- thank you.