Momentum Avis 

Useless company, they cant even perform basic task like give you a list of gps. I've never been able to log into the app but I've been with momentum for 10years. Enough is enough. Will definitely be moving

Momentums customer care team is useless AF!
It's been more than 3 months and they still haven't paid out my funds at work claim, they always got stories.
Shoneez is pathetic and seems like everyone wants to protect her because when you ask to speak to her manager about the issue, they say sure they will transfer you through but then you end up being a clown to them since you wait for more than 5 minutes without anyone taking your call.
Typical insurance company, quick to take our money but will find any excuse to delay payouts

Very quick to make promises and then they hide behind severity of your health condition not to pay claims. Don't take the critical illness cover, it won't pay for additional medical expenses or lifestyle changes if your condition is diagnosed too early. They only pay at the end stage of your disease. If you find out early, you have to pay for all the additional tests and visits until your condition is at a stage they consider bad enough to pay. Where is the peace of mind?

Momentum Insurance provided poor service. They chose a subpar repairer despite my concerns, and their consultant, Texeira Victorino, was unhelpful and rude. The manager, Ntakadzeni, was unresponsive. Overall, I had a terrible experience and wouldn't recommend them. Service has declined since being taken over from Alexander Forbes.

I am absolutely livid.
For the second year in a row, you’ve hit me with a unreasonable percentage increase, this time jumping from R3400 to R4000 per month, a R600 increase! That’s not just unacceptable, it’s outrageous. What exactly am I paying for? Because it’s certainly not value, service, or peace of mind.
Every single year when I receive my updated policy with the next year’s increase, it’s the same exhausting, frustrating fight just to try and get my premium back down to something remotely reasonable. And now? It’s gotten to the point where the fight isn’t even worth it anymore. You just keep pushing up and pushing up, regardless of whether I claim or not.
This is a blatant exploitation of loyal clients. I’ve gone out of my way this past year not to claim, specifically to avoid exactly this nonsense. I’ve paid out of my own pocket for several incidents, purely out of fear that a claim would just trigger more punishment. And what do I get in return? You increase the premium anyway. It feels like legalised theft.
Let’s call it what it is: Momentum Insure is bleeding its clients dry. You’ve turned what’s supposed to be a safety net into a high-risk liability. I feel like I’m being extorted by a corporate bully that offers no value, just empty promises and premium hikes.
When Alexander Forbes handled my insurance, things worked. I paid with a smile. I trusted the process. Since Momentum took over, it’s been a nightmare!!! …a greedy, one-sided relationship where the customer always loses.
Don’t come back to me with a retention offer. I don’t want your discounts, your explanations, or your marketing spin. I want out. This email serves as formal notice that I’m in the process of cancelling this policy. Braam (cc’ed) will assist in securing a better alternative, one that doesn't punish people for being responsible.
You should be ashamed of how you treat your clients.

Momentum and customer service is an absolute joke. Look for another pension or funds at work provider! It's frustrating to work with momentum and the slow customer service! 48hrs per msg response means it can take up to 10 days talking to 4 different people and then they still are not able to help....it's a shambles!

I’ve been with momentum since we purchased our home. We had wall issues 1 year ago and then it was declined due to “maintenance” we were provided with visual “evidence” as to where the lack of maintenance was. We then had it fixed based on what momentum had issues with. After heavy rains and storm in the Western Cape region there were some damages due to that. Momentum home insurance came out to assess. Again declined to maintenance. According to them it needs to be in 100% condition . so basically when a storm actually damages things you have to be on the roof to fix it immediately apparently or when anything happens to your home structure that’s out of your control you need to fix and pay out of pocket yourself but pay momentum monthly premiums for the fun of it.Absolutely absurd! So I’ve been paying a monthly premium that is more costly than other well known insurances for home coverage thinking that I would be well covered but oh my! I have friends and family on lesser premium plans with other insurance’s that goes above beyond for their clients but I was giving money away ! Never again! It’s a scam honestly.

Worst experience ever with momentum..inefficient and incompetent service..please stay away.

We enrolled in Health4Me, but several employees are unable to register on the app. I emailed support on May 20th and followed up on May 22nd, yet we’ve received no response. It’s now May 28th, and one employee urgently needs authorization for healthcare access, with no progress. Momentum is prompt in collecting monthly premiums but fails to provide timely support when it’s needed most. For a health-related service, taking a week to address an issue that blocks access to care is unacceptable.

I’m deeply disappointed. We’ve faced similar issues with Momentum before, and it seems the only way to get a response is through public complaints. This could have been avoided if they prioritized and promptly addressed support queries.

Don't buy a car with momentum warranty as garages won't do the repairs that's needed . Biggest scam going bbc need to investigate this company

I had the worst Customer service from Juanita and Charlton. I did not receive a claim number. But they were harassing me for the number when I asked for a report. You would think we're the bad bosses. I was appalled.
To date I still never get the report. There attitude is a disgrace to say the least. I sent emails to claims dept. NO response. They keep on throwing into my face that I have had 3 Insurance policy. And how must they help. Surely common sense should be applied. Obviously my now the recent policy.
I wanted my washing machine repaired. And never gave me any Ref nr.

Silvex sent the report on the 29th April to them.

And Silvex worst 3rd party ever. The technician only took pics. Tested nothing. They were also very very rude to me.

Why because I want my machine fixed.

I want another 3rd party to come have a look. I was advised when taking out this Insurance you had experience 3rd party companies.

Where are they.

And I want to know where is my report.

And a response and those 2 ignorant consultants to be taught how to deal with clients.
We are paying there salaries.

My husband is a pensioner with Momentum, he has to return a form proving he’s still alive April & October. Unknown to us they changed the goal posts to Dec & I assume June now we are still waiting for a pension payout having been without any income for 4.5 months.
We retired to Spain & can now no longer afford to phone them, family have assisted all they can. We are having to use food banks to be able to eat. We are going to have to rehome our pets as we can no longer afford to feed them. Our landlord has been supportive but after this month he’s going to start eviction proceedings.
All this is not our fault but Momentum & their pension fund Denpen. As a pensioner you live on a fixed income and our small amount of savings have been used up.
They promise to e mail you numerous times but don’t believe a word they say

To be quite honest, I would have given a 0 rating for the frustration and issues I’ve had to stop this annuity due to affordability. But after the assistance I’ve received today from Kia, I needed to increase the rating. KIA a big thank you for your service, humanity and understanding. I will recommend all clients of Momentum to work through you. You are the bright point at Momentum and would like to take this opportunity to say THANK YOU - you deserve 5 out of 5. You deserve all of my thanks and gratitude.

Bravo to Graeme.

I will never recommend Momentum to anyone. I am an expat, went through the whole process with SARS to cease to be a tax resident. After 3 years aboard I can request for my Policies to be paid out. I submitted all my paperwork to Liberty and Momentum with a whole bunch of info I initially supplied to SARS to get my letter, to both Liberty and Momentum at the end of Jan 2025. Liberty completed everything along with the Tax directive from SARS and paid out within 4-5 weeks. Momentum did nothing during this time. Eventually on 12 March Momentum asked for more documents. I supplied these. On 25 March Momentum asked if they should do simulation request with SARS or the actual directive. Responded on the 25th to do the actual directive. On 31 March they just sent another email to say they will be asking for more information. Like what is actually going on with Momentum. Ive supplied every single document they asked for and they were ready to submit. Almost 3.5 months after send through the initial documents and they are still messing me around. Liberty received all of the same information and had no problem with completing the process. A warning to people do not put your money with Momentum

I have cancelled my Momentum Multiply membership in the beginning of February 2025. After numerous emails, phone calls , business WhatsApp chats and assurances that my membership AND gym membership will be completely cancelled by the end of February 2025 and yet Momentum decides to unscrupulously and unlawfully deduct money from my account again! It's called fraud. I clearly stated that NOTHING should be deducted again from Momentum Multiply as of February 2025. Momentum Multiply assured me that everything is cancelled by the end of February and I even received SMSs. I've also asked that Momentum needs to confirm that my gym membership MUST be cancelled and and yet another premium has gone off. Momentum WILL rectify the issues immediately else I'll have to report this to the Ombudsman. To everybody out there NEVER EVER join Momentum or their Multiply ripoff. They hire and use unskilled cheap labour who is only there for a salary and cannot comprehend the seriousness of business. You can't entrust a company to people who lack responsibility. Momentum and Multiply appears to be nothing more than fraudsters at best.

Asked momentum for a quote for medical insurance, the lady phoned and said it's gonna be over R2000 for me and 2 kids and when I said that's too expensive she dropped the phone without talking further. Very bad customer service will not go back even if I can afford it

Exceptional customer service from Nontuthuko, fast response, and great understanding. Whenever I ask for a membership letter, for some reason the employees act as if that was some sort of big deal to get. this person answered and sent it to me in an instant, 10/10

Lifereturns reassessments were done, completed with the assistance of a consultant.

I have been trying to claim on my father's policy for my mother, who has Alzheimers, to pay for her care. I have been waiting a year. At first they requested document after document, which seemed reasonable but then it apparently needed a tax directive and now they have stopped replying to me. My father paid into the policy in good faith and to make sure my mother could be looked after. Disgusting service.