Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku
L'entreprise a répondu
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... Voir plus
L'entreprise a répondu
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
Coordonnées de contact
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, Etats-Unis
- (305) 998-2988
- info@momo-lifestyle.com
- momo-lifestyle.com
4,3
Excellent
199 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best water pump
This is the third kind of e-water pump I have used, and it is the best! It fits the bottle so there is no leaking. The pump is quiet, and I like that there are different settings. It does cost a little more, but it is worth it.
13 février 2025
Réponse de Momo Lifestyle
Hey!
Thank you for sharing your thoughts with us! We're really happy to know about your experience with our water pump!
Warm regards,
Momo Lifestyle Team
Réponse de Momo Lifestyle
Hey Raquel!
Thank you for taking the time to share your thoughts with us! We're really glad to hear about your experience with the water dispenser!
Warm regards,
Momo Lifestyle Team
I love it...easy to clean..very…
I love it...easy to clean..very satisfy..I will buy it again
4 janvier 2025
Réponse de Momo Lifestyle
Hi, Maria!
Thank you so much for sharing your experience with us. We're really glad to hear about it and it really keeps us moving!
Kind regards,
Momo Lifestyle Care Team
Stone bath mat works
The product, which could have easily been broken in transit, arrived intact, with exceptional protective packaging. The bath mat, so far, works as advertised.
5 décembre 2024
Réponse de Momo Lifestyle
Thank you so much for sharing your positive experience with us, Tom!
We’re thrilled to hear that the bath mat met your expectations and that our protective packaging worked well. Your satisfaction is our priority!
Warm regards,
Momo Lifestyle Team
Exceptional service
I had an exceptional experience with Rafael. He was professional, and went above and beyond to assist me with a replacement. Every question I had was answered promptly, and he made the entire process smooth and hassle-free. Highly recommend his service!
2 décembre 2024
Avis spontané
Réponse de Momo Lifestyle
Hi Daniyel,
Thank you so much for sharing your experience with us! We always strive to provide the best possible shopping experience, and we're thrilled to hear that you've had an exceptional experience ♥
Kind Regards,
Momo Lifestyle Care Team
great instructions, very straightforward
Came fast and was on a great sale for black friday!
29 novembre 2024
Réponse de Momo Lifestyle
Thank you for taking the time to share your thoughts with us, Lora. We're really glad to hear about your experience with us!
Best Regards,
Momo Lifestyle Care Team
I was contacted by this company
I was contacted by this company, and things were made right. I so appreciate their kindness in speed and taking care of this. I received my refund and was credited for my shipping. Very grateful.
6 décembre 2024
Avis spontané
Réponse de Momo Lifestyle
Hi Laura,
We're thrilled to hear that you appreciated our efforts and that everything was resolved to your satisfaction. Your gratitude means the world to us, and we’re so happy we could help.
Thank you for trusting us, and we hope to serve you again soon!
Warm regards,
Momo Lifestyle Care Team
Great product and experience
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to feel like you can actually talk to a human to solve these issues. We love the big mat for drying dishes, so far it works really great!
6 octobre 2024
Avis spontané
Réponse de Momo Lifestyle
Hi, Audrey,
Thank you so much for your feedback and I'm really happy to hear that you've had a good experience with us! We always aim for the best possible shopping experience and please let us know if you need any further assistance.
Kind regards,
Momo Lifestyle Care Team
Broke right away and is soooooo noisy.
17 août 2024
Réponse de Momo Lifestyle
Hi Stacy,
We’re really sorry to hear that you had issues with your Momo M4 water dispenser. Please don’t worry as a case like this would definitely be covered by our 1 year warranty!
We’ve tried to reach out a number of times via phone and email! Please do feel free to get back in touch with us at either care@momo-lifestyle.com, or +1 305 989 8850 so we can help to turn your experience around!
Warm Regards,
Momo Care Team
Excellent product
Excellent product. Made a mistake on my original order. It was corrected quickly.
6 juillet 2024
Réponse de Momo Lifestyle
Hi, Stacie! Thank you for leaving your feedback. We're glad that we were able to help you out and also that you're satisfied with our services ♥
Warm regards,
Momo Lifestyle Team
Perfect large size and shape compared…
Perfect large size and shape compared to other vendors. Highly absorbable and durable. Seems great so far.
10 juillet 2024
Réponse de Momo Lifestyle
Hello, Brian!
Thank you so much for sharing your experience. We're very glad to hear that you're happy with our services!
Best regards,
Momo Lifestyle Team
Exercising the warranty
We purchased the large drytomita stone bath mat. The mat works as advertised and is great for keeping the bathroom floor dry after taking a shower. This mat was used daily over the span of six months, and over time it began to warp. The mat warped so badly that eventually, the corner of the mat broke off when I stepped out of the shower.
Although the mat broke, I was extremely satisfied with Momo LIfestyle's response. They honored their warranty and the process was hassle-free. My new mat was delivered very quickly and we are very happy with the product once again.
29 juin 2024
Réponse de Momo Lifestyle
Hi, Travon! Thank you so much for sharing your experience with us. We'll always strive to provide the best possible shopping experience and we're glad to hear that we were able to help you solve your case.
All the best,
Momo Lifestyle Team
The product was packed well
The product was packed well, no damage. So far the bathmat is working great. I am using it in the kitchen as a dish drying mat.
28 juin 2024
Réponse de Momo Lifestyle
Thank you so much for your feedback! We're happy to hear about your experience ♥
All the very best,
Momo Lifestyle Team
Réponse de Momo Lifestyle
Hello, Jennifer!
Thank you for your feedback! We'll always aim for the best shopping experience to provide so your review makes us really glad.
All the very best,
Momo Lifestyle Team
Superior products and great customer service
I've been a MOMO customer for over 3 years and my experience has been great with every purchase. We bought two non-slip bathroom rugs, several cabinet lamps with presence sensor, retractable portable blender, and several electric water gallon pumps.
Beyond having great and unique products for the home and for travel, MOMO Lifestyle also has incredibly friendly customer service after the purchase. The few times I have needed after purchase service, MOMO was exceptionally professional and easy to work with.
Highly recommend you visit their online store, check out their beautiful designs and make a purchase. You will be very happy with any and every item and they make great gifts!
7 juin 2024
Avis spontané
Réponse de Momo Lifestyle
Hi, Martin! Thank you so much for sharing your experience with us! It's been a pleasure and we'll always be happy to see you again.
We'll continue to work towards constant improvement and we're very glad to hear that you're happy with our services.
Warm Regards,
Momo Lifestyle Team
Réponse de Momo Lifestyle
Hello, there! Thank you for leaving your feedback, it means a lot to us and really helps us grow! I'm glad to hear that you're enjoying our services ♥
All the best,
Momo Lifestyle Team
We didn't order all we wanted
We wanted to order another 5 Gallon Water Dispenser for Large Bottles Rechargeable but none were available. :( We did purchase 3 Stone Sink Caddies and like them very much.
26 mai 2024
Réponse de Momo Lifestyle
Hello, Patie!
Thank you for your feedback, it will always be welcomed as it makes us grow. I'm happy to hear that you're enjoying your Drytomini Sink Caddies.
Regarding the Momo M4 water dispensers, unfortunately the're all sold out. Not to worry! You may please request a notification to know when we have them again on stock direclty on the product's page:
https://momo-lifestyle.com/products/water-dispenser-for-5-gallon-bottle
Please feel free to contact us diretly on our care email care@momo-lifestyle.com and I'll be happy to further assist you.
All the best,
Momo Lifestyle Team
Great Product! I really like each of the three items I…
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing soft, fuzzy colorful mats, the Momo mat appeared very utilitarian, but now it makes me think of clean and streamlined. I was also concerned that the mat might be slippery but it absolutely is not and all three items absorb water instantly.
9 mai 2024
Réponse de Momo Lifestyle
Hello, Elizabeth!
I'm so glad to hear about your experience, thank you for sharing. We'll always strive to provide the best shopping experience possible, so it makes us very happy to hear that you're satisfied with our services.
All the best,
Momo Lifestyle Team
Broken Bath Matt
I ordered a stone bath matt and when it arrived, it was broken in half. It was clearly damaged in shipping. I reached out to the company. R. Santana replied that since there is a 1 year warranty, it will be replaced at no charge to me. About 1 week later, the replacement matt arrived in good order. I appreciated how the company responded and the quick service from R. Santana. I absolutely would purchase from them again.
22 avril 2024
Avis spontané
Réponse de Momo Lifestyle
Hello, Tyson!
Thank you so much for sharing your experience with us. We're always aiming for the best possible shopping experience to provide so we're really glad to hear that we were able to help you.
All the best,
Momo Lifestyle Team
Great Stone Shower Mat
Easy order and quick delivery!
We love the large stone shower mat.
Dries quickly and don't have to worry about mold or mildew.
24 avril 2024
Réponse de Momo Lifestyle
Hi, David! Thank you for sharing your experience with us. We're glad to hear that you're happy with our services ♥
All the best,
Momo Lifestyle Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.