Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Glen was lovely and friendly and answered all my questions. I have had mobilty scooters before but this time I wanted one which did not come in parts but light enough to get into the boot easily. I... Voir plus

Noté 5 sur 5 étoiles

I purchased my mobility scooter a year ago and got a letter to remind me the annual service was due. Monarch responded promptly and came to my home to do the service. Everything worked very well and m... Voir plus

Noté 5 sur 5 étoiles

I made an enquiry and they phoned as soon as they next opened. They answered my questions. I then ordered the item (hoist), which was dispatched and arrived the next day. I received another phone... Voir plus

Noté 5 sur 5 étoiles

We were very impressed by Monarch Mobility.Martin showed us all the light weight mobility scooters and listened to my feed back on each one.I chose the Genie Ultra light because it is comfortable to r... Voir plus

À propos de l'entreprise

  1. Fournisseur d'équipement de mobilité
  2. Fournisseur d'équpement médical

Écrit par l'entreprise

Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

All good

All good, Glen very helpful and informative and Danny was very good.

6 octobre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your kind review! We’re so pleased to hear that both Glenn and Danny were helpful and informative during your visit. We’ll be sure to pass your feedback on to them — they’ll really appreciate it.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Hi I have just go a new wheelchair from…

Hi I have just go a new wheelchair from monarch and it is ideal for me, it is the EZI fold Auto ,just tried it out and about me home and on the pavement it is great,
Now I have got how the controls are sensitive,
My wife and I will be going out more ,
My wife has been trying the Auto fold , this makes it better for her to get it into our car, with my help the staff are very friendly and helpful.

2 octobre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you so much for your wonderful review! We’re delighted to hear that your new Ezi-Fold Auto is working so well for you and that it’s making it easier for both you and your wife to get out and about together. It’s great to know our team made the experience friendly and helpful — we’ll be sure to share your kind words with them.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Incredibly friendly service

Incredibly friendly service. I am a returning customer. My delivery driver/engineer Glen was so informative and knowledgeable about the product and the information he gave me regarding my first time on the motability scheme.
Thank you

2 octobre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you so much for your lovely review and for choosing Monarch Mobility again! We’re delighted to hear that Glenn provided such friendly, informative service and helped make your first experience with the Motability Scheme a smooth one. We’ll be sure to pass your kind words on to him.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Great company. Great staff.

I have never come across such a friendly, helpful company in years. From Ian, the demonstrator, to Andy who got my order out really just as needed to Matt, who helped me (3 phone calls) to sort out assembly hitches.
I simply cannot thank them enough and I urge MM management to remember the Christmas is coming.
Thank you guys , your all great

29 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you so much for such a wonderful review! We’re absolutely delighted to hear how well Ian, Andy and Matt looked after you — we’re very proud of our team and it’s great to know their efforts made such a difference. Your kind words (and Christmas reminder!) have certainly made us all smile.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

HiI would like to thank monarch for…

Hi I would like to thank monarch for helping us when we came to the shop to look for the scooters we wanted,The staff were very helpful when we bought the scooters which were delivered on Friday the driver was great and very helpful I couldn't thank him enough, Thank you Monarch Mobility. 😃😃😃

24 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you so much for your lovely review! We’re delighted to hear that our team made your visit enjoyable and that your scooters were delivered smoothly. Enjoy your new scooters!

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Excellent customer service

Glen was great! He explained everything clearly and answered all my questions. Time was not an issue as he guided me through the operating procedure to ensure my comfort and safety. I now feel confident to use my electric wheelchair independently for trips into town. Excellent customer service. Thank you.

24 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your wonderful review! We’re so pleased to hear that Glenn took the time to guide you through everything and ensure you felt confident and comfortable using your new electric wheelchair. Your safety and independence mean a lot to us, and we’ll be sure to pass your kind words on to him.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Glen the gentleman that came to see me…

Glen the gentleman that came to see me was a great guy, Glenn put my mind at rest as I do tend to panic a bit, Glenn put my mind at rest with out me realising we had a natter and a cuppa and a laugh, With out a doubt it was nice to meet him and if it was done by scoring I would give him eleven out off ten and I will say a big thank you to Glenn for all his help he is a top man and a pleasure to meet him a big thank to you all and Glenn.

17 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your kind and thoughtful review. We’re delighted to hear that Glenn made you feel at ease and took the time to provide such reassuring and friendly service. It’s wonderful to know his visit left such a positive impression — we’ll be sure to share your feedback with him.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

New scooter

Glenn was very pleasant and helpful. He explained and demonstrated clearly how to use the new scooter. Would recommend Monarch Mobility.

12 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your kind review. We’re so pleased to hear that Glenn provided such clear and helpful guidance when demonstrating your new scooter. We really appreciate your recommendation and will be sure to share your feedback with him.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Glenn gave us a demonstration

Glenn gave us a demonstration, gave clear and thorough instructions and advice on do's and don'ts of how to use the power wheelchair. He was able to answer all of our questions. We found him to be friendly and professional in everything he said. Would recommend Monarch to friends, family and others.

9 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your excellent review. We’re delighted to hear that Glenn provided such a clear and thorough demonstration, answering all your questions and offering helpful advice. It’s great to know you found him both friendly and professional. We truly appreciate your recommendation and kind words.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

The kid man

The gentleman was very informative and understanding. He was very polite. All round brilliant experience

8 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your lovely review. We’re so pleased to hear that you had such a positive experience and that our representative was informative, understanding, and polite throughout. We really appreciate your feedback and kind words.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Excellent service and great advice at…

Excellent service and great advice at the store on Boothtown Road Halifax

5 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your great feedback. We’re delighted to hear you received excellent service and helpful advice from our team at the Showroom. Your kind words are very much appreciated.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Glen came to demonstrate the scooter…

Glen came to demonstrate the scooter and he was very helpful he explained everything to me and I would highly recommend him.

5 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your kind review. We’re so pleased to hear that Glenn was helpful and took the time to explain everything clearly during your scooter demonstration. We really appreciate your recommendation and will be sure to share your feedback with him.

Kind Regards,
The Monarch Mobility Team

Noté 5 sur 5 étoiles

Wonderful gentleman explained…

Wonderful gentleman explained everything I needed to know about my delivery of new Genie AUTO Scooter. Really helpful. Gave me some tips I wasn't aware of in general about charging the battery. Great Scooter. Great Company. Very pleased with the help I got from Mr Jones. Lovely Gentleman. Company is lucky to have him. He's a credit to the Company.

3 septembre 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for the lovely review! We’re so glad you’re enjoying your new Genie Auto. We will pass your kind words on to Martin!

Noté 5 sur 5 étoiles

Excellent service

Excellent service, Phil knows his stuff. Nothing was too much trouble

22 août 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you so much for your kind words! We're delighted to hear you received excellent service and that Phil was able to assist you so well — we'll be sure to pass on your feedback to him.

Noté 5 sur 5 étoiles

wonderful service and great product

wonderful service and great product

21 août 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your lovely feedback! We're so pleased to hear that you're happy with both the service and the product. It means a lot to us.

If there's anything else we can help with in the future, please don’t hesitate to get in touch.

Noté 5 sur 5 étoiles

Glenn came to help me decide which…

Glenn came to help me decide which scooter suited me best. At no time was I pressurised. Very friendly, polite, respectful and helpful.
The company as a whole is going beyond to help me get my scooter for my holidays. First class all around

15 août 2025
Avis spontané
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Réponse : Monarch Mobility

Many thanks for your feedback. I will ensure it is shared with Glenn! Enjoy your holidays.

Noté 5 sur 5 étoiles

So easy to arrange a demonstration.

So easy, I had a lovely professional guy come to my home with a scooter which I tested, he walked along side me guiding me with clear instructions about safety.
I would highly recommend monarch mobility to family and friends.
5* service.

13 août 2025
Avis spontané
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Réponse : Monarch Mobility

Thank you for your feedback! I will ensure it is passed onto Martin. Enjoy your new scooter!

Noté 5 sur 5 étoiles

This is our second mobility scooter…

This is our second mobility scooter from Monarch and once again the service was amazing. Dave arrived early and was a delightful man. Knowledgeable, and understood what type of scooter we needed. We’ve had a Mojo for four years but it was too heavy for me now. The Genie Ultra light is perfect and I was easily able to get it into the boot of my car. I look forward to many happy days out on Genie.

28 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

You need to buy from Monarch Boothtown!

I have had a scooter before and wanted to upgrade. The staff were MORE than helpful. I had a slight issue with the new scooter and the after sales were second to none. I am actually in awe of their prompt customer service. I have no hesitation in recommending them for any of the things they provide. I would be totally confident buying anything from them!

23 juillet 2025
Avis spontané

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