Grosse arnaque
À FUIR !!!!
C'est la plus grosse arnaque dont j'ai été victime, j'ai passé commande le 28 février 2024 et a ce jour le 01 mars 2026 soit 2 ans plus tard je n'ai toujours rien reçu, j'ai passé commande pour plus de 100€ et je me suis tout bonnement fait volé et ce malgré des messages, des stories Instagram et autres actions les incriminant je n'ai toujours rien reçu.
Cela fait deux ans qu'il me font tourner en rond avec de fausses excuses (service de livraison, colis perdu, livres en rupture,...)
NE COMMANDEZ RIEN CHEZ EUX, CE SOT DES VOLEURS
Réponse : Mondomago
We are sincerely sorry for the situation that has occurred and we fully understand your frustration. We would like to reassure you, as well as everyone reading this message, that we have already been in direct contact with you and have prepared a replacement package, which will be shipped shortly. Unfortunately, our French logistics partner has not been particularly cooperative in providing clear explanations regarding the loss of the original parcel. These procedures, beyond our control, can unfortunately require time, especially when third-party providers are involved. As already communicated to you privately, we have also included a complimentary gift in the new package as a gesture of apology for the inconvenience caused. We would also like to clarify that we do not accept accusations of defamation. While your experience is legitimate from your perspective, it remains a personal experience and cannot and should not undermine the serious work we have been carrying out for many years. We have always operated with commitment and transparency toward our customers. Customer satisfaction is our absolute priority, and we have no interest in leaving any situation unresolved. We remain fully available until your order has been properly delivered.
Thank you for your patience and understanding.