Mondressy Avis 3

I ordered 3 outfits for my daughter’s wedding in August. Unfortunately items were not as expected & required return.
I contacted Mondressy service department, was informed of the policy & return address was provided - in HONG KONG!
I was aware of the 36% restocking fee but as my order was over £500 the refund was worth returning the goods for.
I paid over £90 for the Royal Mail tracking service for retuning parcels to endure parcels were returned safely.
The parcels have been retuned to me today with ‘person not known’ sticker on all 3 parcels! I am now nearly £600 out of pocket due to the appalling returns policy.
AVOID THIS COMPANY!

Very disappointed ☹️. I ordered a women’s trouser suit for an upcoming wedding thinking this is a uk based company which is not true.
Order placed 5th March, arrived April 1st. (After a number of email enquiries). It is not true to size and the pants are badly made with the side zip too far back and the front seam is off centre, making them unwearable.
Sadly, I have read the very negative reviews on returns too late.
I am hoping that my review will prevent others making the same mistake.
Although the quality of the product is good it is irrelevant as the item cannot be worn.
I would not recommend ordering for a special occasion from this site.

Order trousers suit. Quality very poor. Wrong size.Costs £137.39 wanted to send it back. Offered some money to keep it just 30% not total amount minus postage. However, after quite a few emails, which I can say they answered promptly, tried to get me to keep order and offered another sum. I did not want to keep this and asked to send it back, Guess what -HONG KONG at a cost of £32.95.Yes. However, it was refused acceptance and sent back to me.What a joke. Now cost item and postage. Then given part payment £73 which after postage is only £40. Absolute BEWARE CUSTOMERS DO NOT ORDER FROM THIS COMPANY. I wanted to send back and get a proper refund. No chance. Note Company name on order was Mondressy.co.uk refund from Mondressy London.