Asda Money Avis 

Easy to use, no problems

In short they aka asda money aka asda travel, just gave a false report to the Financial Ombudsman to cover the company's back. Fact not fiction. So as for user experience ---- score.
As for service ------- score.
As for the application well that needs so major work doing to it.

it did not work for me so i ended up buying from anohther company

Eary to apply using the app also it great you can see & know your balance what you need to pay ie min payment or pay in full

Absolutely shocking how credits and payments take so long we are talking maybe a week in some cases they operate a 40 hr week monday to friday ! Going to pay off never to return shocking card !!!

We are still waiting for our insurance settlement 5 months after our accident. No one will answer our emails and the last message was that they are working on our claim and everything in order and should not take much longer....that was 3 months ago. The service started off very well whilst my husband was in hospital but as soon as we got home and it was passed to an intermediate.

Excellent service as usual, convenient local collection. Thank you!

Not worth ONE star
Absolutely dreadful. I applied for a loan through Asda Money. I was accepted by Novuna loans, no problems with them
This was in February 2026 and Asda promised a £30 rewards payment into my account 60 days after completion and acceptance of application. It’s now July and there is no sign of the £30. I started my complaint in April with Asda Rewards and Asda Money. I’ve sent emails, messages and made many phone calls. I have kept copies and dates of everything. The replies have been different every time. “It’s been completed and will be paid in a few weeks. They thought they had paid it. It is being looked into. I can’t give you the Chief Executive Officer of Asda’s email (I found it online!) Trust me I know this has been going on for so long. Trust me I understand how you feel! “ July 5th and still no payment

On another issue, I also took out an Asda Credit card at 29.9%. I used it and made regular payments, often before the due date. In March this year , the interest rate rose to 40%. When queried, JaJa the card company said they had sent an email informing of the increase in December 2025. As above, I keep everything and they hadn’t. A few weeks later I did receive an email saying the interest rate was going up to 49.6% to keep in line with the current economy! Card now paid off and cancelled. You’d be better off going to a backstreet loan shark!!!
My advice to anyone would be STAY AWAY and don’t use Asda Money.

Stay away, they froze my account for fraud when the balance was £0 and I hadn’t used the card in over three weeks so no reason any fraud would have happened. I was stranded out in Greece thinking I had £2500 on my Asda credit card. When I rang them they said there was nothing they could do so I shut the account. Worst credit card service on the market. Stay away!!!!!

I had an Asda credit card and intended to use it abroad in Thailand. When I was in Thailand I tried logging into the app and it wouldn’t let me. They had flagged my account for fraud even though the balance was zero and I hadn’t used it in over one month. The card wasn’t usable one month later so I shut the account and told them how useless they are. Never experienced anything like it so best stay away from Asda credit card, leave them to concentrate on their food stores……..

Look at simplifying Cancelling of auto renew travel insurance
You have to email or phone ! Why?

We place order online - why can’t we cancel on line.

Always use asda for my travel insurance. There competitively priced and the web site is easy to use. Should you need to contact them direct the customer collegues are always friendly and helpful.

The advisor was very helpful and easy to talk to . Didn’t take long to renew the policy

Easy to navigate and easy to use and very reasonable price for the benefits that you get, just hope that I don’t have to use the policy but have the peace of mind anyway

Helpful assistant and knowledgeable

fast efficient service, always professional on deliveries plus get to hear the tales of customers living at the top of flats who decide not to be in on delivery slots - feel for the drivers, especially in the summer heat.. customers ought to get fined for that. Anyhow never had too many issues with subs, which you can usually tick off to prevent online anyways. All round 10 out of 10 from myself.

Easy to use site & cover that seems to provide everything we need. Great that they also cover older people as my husband is now 72 and have found many companies won't cover him.

I had a wonderful experience with Asda Money from start to finish. The application process was straightforward, quick, and easy to complete, with clear communication throughout. Everything was explained in a simple way, which made me feel confident and reassured.

It’s refreshing to deal with a company that values its customers and delivers on its promises. The support I received made a real difference, and I truly appreciate the professionalism and kindness shown throughout the process.

Thank you, Asda Money, for providing such a smooth and reliable service. I would happily recommend you to anyone looking for a trustworthy financial provider.

Great price for holiday insurance, will recommend and use again.

I was advised to get my travel money on a card by the assistant in store.

The few days later I received a text message advising me I had 2 cards. I only had one! This caused me extreme anxiety that I had been scammed.
I went back to the store, the assistant advised there could have been someone with the same name. Didn't have any further advice for me and couldn't put my mind at rest. I decided to return the card and get the travel currency. I was advised that couldn't be done. The refund had to be in UK currency.

This action cost me £50. !!!! I can understand that travel currency fluctuates. But the charge for this action is extremely expensive. Especially since it was as the result of a text message from the company.

I will never buy holiday currency from Asda again and will advise friends and family the same.
The assistant couldn't help with any solution at all. Although he did persuade me to put my money on a card in the first place. I have tried to contact Asda money direct, unsuccessfully!
A very expensive lesson learned. I'll stick to the bank in future and definitely stay away from Asda.