Money Wellness Avis 

Fantastic service

Friendly, well informed and effective.

DRO form was missing details, I called to add my 2nd car and was told no need to add but stepchangebstated it has to be included to be protected! That left me with unknown situation as I might have my car clamped or my wife's one.

They made the process which could have been awful so simple and they were friendly and helpful from the start and I never felt the shame I thought I would.

Couldn't fault anything they way they made me feel comfortable and the stuff are great help.. I was so worried at the start before I made the call but they made me feel at ease and all I can say it brilliant 👏

My Experience with the company is
•1 They took ther time to understand what it is you need sorting

•2 If you don't understand them they will play a voice recod for you to pick from

•3 They will Go through what is best for you to get the right help for you to Choose from.

•4 The staff have a very good customer service.

•5 and if you need any other help with like mental heath are housing They will send you the right information for you to get help with other things that is going on in your life.

•6 you might find that you are speaking with different people from other organisations that do the same thing but to make sure your needs is handled with the right people in the company.

•7 And I am happy to say my situation is been sorted.

Meny Thank
From
Natalia Gooden .

Very helpful and understanding and didn't make me feel that I was a sad person

Call Handlers were clear with advise and made me feel at ease with my situation, without promising the impossible or improbable
MW dealt with my situation in under a week across 2 call-backs with above standard aftercare in text and email
I would not hesitate to recommend thier services

Very efficient company dealt with all my information very quickly and I've got a very prompt reply and outcome would highly recommend this company to anybody excellent five star service

Received my DRO approval under 1 week through MW. This is a huge support. Thank you so much MW

Everything explained so I could understand the process. The staff and service was outstanding.

Very helpful and friendly service. They have helped me get back on track and offered support all along the way.

I am so grateful to money wellness, the help, advice and understanding was excellent.

Up until now I have had no issues with this company but now I'm finding that they are missing appointments and then saying that my plan will close unless I contact then. BUT HOW. I've called then, I get put in a queue and still waiting for a call back, there is only one number to call. I've e mailed them and no reply. I'm very dissappointed with this now low level of service. I'm doing as they ask, but they are not doing their bit. There is not much else to say. When I first made contact with you, you were great easy to get hold of. Now it’s abysmal, put on hold, no call backs no answer to e mails , missed appointments etc . I don’t like talking to robots , even then it was a 5-10 min wait to wait for the computer to get its slippers on ! Even then when I did get to text with a human being they were quite clearly dealing with more clients than just me.

I expect :-
1. To have a number I can call you direct
2. If I am put on hold not to have to wait more than 5-10 mins
3. If using the ‘chat’ service to have exclusive access to the operator.
4. To be properly compensated for missed appointments. I waited 2 hours for a call/appointment that you made which never came. That’s 2 hours I could have been earning money to pay the debt !

I look forward to your reply!

A few delays and problems with correspondence but overall very helpful

The service I received was marvellous - I was led through the entire process, all of my questions were answers and I am confident that the outcome was the best option available.

They listened to me and my problems, they helped me to understand the process and walked me through it. I can’t thank them enough, even though one particular company is still giving me grief.

Very helpful and friendly and efficient Tia .

Absolutely superb experience from start to finish very clear all the way through completely taken the pressure off all I can do is thank them