Money Wellness Avis 

Amazing from start to finish really helpfully and paitiant from start to finish would definitely recommend them 100 percent

They were very helpful, knowledgeable and patient and they've helped alleviate the stress and worry of my debt

Thy dealt with my problem effectively and staff on phone were understanding

Great friendly service without any judgment, easy to understand and complete. Super friendly advisors who explained everything clearly and supported me every step of the way

I've never been in debt before and I was embarrassed and anxious about ringing them ..Laura was lovely put me at ease it was done and dusted within 2 hours and got approved 3 days later.dont suffer in silence and let your anxiety get the better off you pick the phone up and ring

Absolutely amazing service! Really helped me and talked everything through with me! Thank you so much!!!! 10/10

Amazing friendly service extremely helpful easy to understand all over absolutely amazing

Andy smith is a credit to the service as he really helped me with everything regarding paperwork & id like to thank him especially. Overall I’d highly recommended anyone to use money wellness

Money Wellness helped me so much with my financial situation. The advisor was extremely kind, patient, and explained every single step clearly. They made a stressful process feel so much easier. I am truly grateful for their help and highly recommend their service!

A brilliant service

Excellent service. Very friendly, non judgmental customer service and extremely quick and efficient.

This experience (isn't over yet) has been the most distressing thing I have ever had to sort.

First of all, due to living in Wales, Money Wellness is the ONLY option for me when it comes to accessing the debt solution I need. There is zero alternative.

I made my application on 24/04. I sent every piece of evidence I could get hold of and also advised them that I am a vulnerable individual due to my mental health concerns. After several emails over the months, Money Wellness chose to frankly just ignore every email I sent to them and roughly three weeks ago, I receive a text to say my application is closed.

No contact from anyone, no phone call, just thanks for waiting months for nothing, closed. I felt like just giving up, what else can I do? I need the debt solution, there is no where else to turn and meanwhile, creditors are threatening to come to my mothers address and there is nothing I can do to stop. I've sought the advice, done everything correctly but Money Wellness just ignore me like I don't exist.

Even my pleas to just please confirm my application even still exists go unanswered. I just give up.

To my surprise, out of the blue I receive my first contact from anyway at Money Wellness on Wednesday. No mention of any issues, just calling to get my appointment for the DRO finally booked in. In response to the text about my application closed, it's put down to a "glitch". Anyway, good news, I'll receive a call 10/09 at 9AM. I just need to forwarded one piece of evidence to them which I did immediately.

So I wake up at 7:30AM, and wait by the phone in silence. I do not want to miss this call after waiting so long. 9.30 comes, 10AM, 10.30, 11, No call comes. I receive a new text to book an appointment, confused but just hopeful anything is happening at all, I rebook another appointment for today, at 10:30AM.

Well, here we are right now. It's currently 11:06.

What exactly am I supposed to do? Send 1000 emails, they go unanswered. Phone them and be on hold for three hours just to be told to book an appointment that's no attended?

I just don't know. I am so tired of all this. I feel I've been treated with utter contempt and disregard.

Should you use this company? Do you even have a choice?

-EDIT 1

So of course after writing this review my issue is now sorted and naturally I feel bad. But, as helpful as the individuals are who work here (when you can actually speak to them) the fact I have had to wait so long, with zero contact, having my emails ignored and appointments missed is not acceptable. I consider myself in a vulnerable state but I still have a level head. Unfortunately I worry for someone who is in a darker place that I who has to try and get through this process. Especially if they're creditors are not quite as understanding as mine.

Very approachable, thoughtful and the process was very quick and simple.

The service was so quick and painless, should of done it a long time ago

Lovely people, they made a hard thing so much easier, I can recommend them enough

I didn't expect as much help from them but they really did go all out to help
Thankyou

From the 1st day I called to the completion of my excepted DRO . IT was 5 star .. they called and messaged on what was needed and very helpful. Great team work ..
The help and comfort of this company..
I thank them for giving me a fresh start..
Thank you

Fantastic. Years of stress sorted out in less than 2 weeks very happy. Customer service amazing.