Montify Avis 2

Réponse de Montify

2 juin 2023

Dear Roger,

Thank you for taking the time to share your feedback about your experience with Montify. We appreciate hearing from our valued customers and we would like to address the concerns you raised in your review.

We are pleased to hear that you found our customer service to be prompt and responsive. At Montify, we strive to provide efficient and effective support to our clients, and we are glad that we were able to meet your expectations in this regard.

Regarding the onboarding process, we understand that it may have seemed demanding in terms of requirements. We constantly review and update our procedures to ensure they align with regulatory standards, and we apologize for any inconvenience caused. We appreciate your patience and cooperation throughout this process, and we are delighted to know that you were ultimately able to successfully open your account.

We acknowledge your feedback regarding the processing time of some transactions. We understand the importance of timely processing, and we continuously work to optimize our systems and procedures to enhance efficiency. Your comments will be shared with our operations team to identify areas for improvement and to implement necessary measures to expedite transaction processing.

Thank you for choosing Montify, and we look forward to serving you in the future!

Réponse de Montify

2 juin 2023

Dear Roman,

Thank you for sharing your concerns about your experience with our customer service at Montify.

We sincerely apologize if you feel that our customer service did not meet your expectations. At Montify, we prioritize delivering excellent service to all our clients, and we regret any inconvenience caused during your interactions with our team.

Regarding your comment about Montify being a Russian EMI, I would like to clarify that we are an international financial institution based in UK and Estonia that operates in multiple countries. Our goal is to serve clients from various backgrounds, ensuring a global reach while adhering to all relevant regulatory requirements.

We understand that you were dissatisfied with the level of service provided during the onboarding process. We strive to be transparent and informative throughout the application process, and we apologize if this was not the case in your situation.

Once again, we apologize for any inconvenience caused and assure you that we take your feedback seriously. We are committed to learning from your experience and making the necessary improvements to enhance our services and meet the expectations of our valued clients.

If you would like to discuss your concerns further or provide additional feedback, please do not hesitate to contact our customer service team directly. We value your input and are dedicated to resolving any outstanding issues.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your trust in our services in the future.