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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm gradually working my way through all the fragrances. It takes time because they last such a long time. I normally buy a box set and Saffron Suede and Violet Leather are the best so far, but entire... Voir plus

Noté 5 sur 5 étoiles

Bought a diffuser in West Quay Southampton. Was served by Dan, he was not at all pushy and was purely interested in showing and telling me about the product, I was impressed with his extensive knowled... Voir plus

Noté 5 sur 5 étoiles

This is one of my favorite perfume brands of all time! Gorgeous scents, classy design, and most of all, so unique. Whether it be an online purchase or an in person encounter, it is always seamless and... Voir plus

Noté 5 sur 5 étoiles

Mood website was simple and easy to use. The fragrances do not disappoint, I've had 6 different and they are all fab. Pineapple musk is a personal favourite. One small bottle lasted a whole week on ho... Voir plus

À propos de l'entreprise


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4,6

Excellent

TrustScore 4.5 sur 5

618 avis

5 étoiles
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A répondu à 60 % de ses avis négatifs

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4,6

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(618)

200 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Over priced- lying company.

Over priced. Got the salesman to spray my arm with one of his 10 best sellers lol. Went into Zara for 15 minutes came out…. No smell on my arm at all. However on my right arm was fugazzi angel dust from an hour before still throwing me massive projection and longevity. They’ll say it’s your skin but even cheap dupes last 15 minutes. Zero longevity with an outrageous price point. Salesman had also never heard of some big big brand perfumes which is a total worry. Think you need to price down, even sunnamusk win over this. Glad I didn’t buy £150 bottle of water.

I’d like to add- the reply from mood states I have previous rated fugazzi badly. I have never poorly rated fugazzi- ever. So for the complete lies I also do not rate MOOD at all. I know how to apply perfume, thankyou though for the invalid input and total BS.

21 mars 2026
Avis spontané
Logo de mood.london

Réponse de mood.london

Thank you for your feedback.

We’re sorry your in-store experience fell short.

Our fragrances use a 40% extrait de parfum concentration. This is designed for strong performance and longevity. Many customers report all-day projection, especially on clothing.

Performance can vary based on:

* Skin chemistry
* Environment
* Products applied beforehand

Testing scents at different times or layering products can affect results.

Our team focuses on our own collection and French perfumery structure. The goal is to deliver a distinct in-house range, not replicate other brands.

You also mentioned another brand which you’ve also previously rated poorly. This suggests your concerns may extend beyond a single fragrance house. Comparisons may not always be like-for-like.

Our pricing reflects:

* High concentration
* Ingredient quality
* Craftsmanship

If you return, we can help you explore alternatives and show application methods that better match your expectations.

Noté 5 sur 5 étoiles

We were just walking and your amazing…

We were just walking and your amazing colleague approached us in a very formal manner. Introduced us to a very amazing brand which is MOOD LONDON. A big shout out to “ELLIE” from the Manchester arndale mall store! Lovely Meeting her! Wonderful service

19 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Greatest customer service!

I walked past the Manchester store in arndale and I was served by Haiat and honestly she had great customer service, offered me perfumes according to my preferences and also showed me new ones she thought I might like and i did end up liking them and getting one of her recommendations! She was amazing and I will be back for the 6 piece set for sure!

19 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Good range of potent fragrances expertly sold by Seb.

Travelled to West Quay (Soton) for a days shopping. There are several 'stalls' in the main concourse including different fragrance/perfume ones. I had actually gone there with the intention of buying from a different company but could not find the actual scent I wanted and my nose was oversaturated with different fragrances despite numerous coffee bean inhalations!! I was also put off by some hard sell tactics.

Further up was the mood.london stall & I was persuaded to further abuse my sense of smell. The fragrances were certainly more potent and I spent a considerable amount of time trying to limit the amount that I liked. No hard sell, just an extremely knowledgeable and very likeable & professional lad, Seb (only 17 yrs old) who was only too willing to advise and assist.
I was going to 'mix & match' and buy the set of 3 atomisers but saw the larger set of 3 + 3 oils by the till- more choices and more decisions to make!!
In summary, a good range of fragrances that seem potent and should last the day. Seb's attitude, genuine charm and excellent relaxed salesman extracted an even larger than planned outgoing from my bank!

16 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I recently purchased a few perfume oils…

I recently purchased a few perfume oils from your Milton Keynes City Centre store, and I just wanted to say how impressed I am with both the fragrances and the overall experience.

I bought White Oud, Rhubarb & Cognac, and Raspberry Oud, and I must say the quality of the oils is truly exceptional. Each scent has its own beautiful character, but what amazed me the most was how well they blend together. I experimented by layering the three fragrances, and the result was absolutely stunning, rich, smooth, and incredibly unique.

The White Oud adds a deep, elegant warmth, the Rhubarb & Cognac brings a bold and slightly sweet sophistication, and the Raspberry Oud gives a fresh fruity touch that ties everything together perfectly. The combination creates a scent that feels luxurious, distinctive, and long-lasting throughout the day.

It’s rare to find fragrances that not only smell amazing individually but also complement each other so beautifully when layered. I’ve already received several compliments since wearing them.

Thank you for offering such high-quality perfume oils and for the great service in your Milton Keynes store. I’ll definitely be coming back to explore more of your collection.

Warm regards,

Temitope Ettu.

7 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great projection!

I loved the range and how it projected. I already own a few and I can whole heartedly say this is one of my favourite brands. I can definitely see this brand grow and loved by so many more people.

7 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

There was an issue with the condition of the items I ordered. They responded very quickly and made it right by sending a new gift box and a sample perfume oil. Tops for customer service.

3 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The oud perfumes I ordered smell…

The oud perfumes I ordered smell incredible. Each spray lasts for a day or two and it’s very high quality. It reminds me of the ones that I bought from Dubai. Don’t hesitate to buy them they genuinely smell amazing and are strong and long lasting 🖤

21 février 2026
Avis spontané
Noté 5 sur 5 étoiles

The experience was amazing and…

The experience was amazing and excellent. Your staff at Mood London are always welcoming and energetic.
I will definitely recommend this business to everyone who is interested in investing in new perfumes.

24 février 2026
Avis spontané
Noté 5 sur 5 étoiles

First class service.

First class service.
I was walking past at Battersea Power Station today and was stopped by Sara. I hadn't any intention of buying fragrance and if I'm honest hadn't heard of Mood London. Sara persuaded me to try some of their scents and I agreed. I am a fan of high end fragrance now, so I was sceptical. I have never bought fragrance from a stand alone unit before. Sara questioned, listened and duly advised in such a professional and caring manner. I ended up loving and buying myself Raspberry Oud, it's really up there due to it's uniqueness and presence. So glad I met Sara today and she stopped me. I'll be sampling other Mood London fragrances in the near future.

3 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

One of the best all time fragrances…

One of the best all time fragrances always on my perfume stand …. I discovered Mood whilst shopping in Birmingham, always long lasting and smell divine ….. I am always stopped and asked what I am wearing, no matter which one I am wearing!

Great online service as well ….. would always recommend. ❤️❤️

1 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

The fragrances are absolutely gorgeous

The fragrances are absolutely gorgeous. Every time I wear my oude someone comments on how lovely it smells.
The products are stylish and classy so make wonderful gifts. I've gifted my daughter and sister, now both regular users.
My favourite room sent too.

2 mars 2026
Avis spontané

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