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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm gradually working my way through all the fragrances. It takes time because they last such a long time. I normally buy a box set and Saffron Suede and Violet Leather are the best so far, but entire... Voir plus

Noté 5 sur 5 étoiles

Bought a diffuser in West Quay Southampton. Was served by Dan, he was not at all pushy and was purely interested in showing and telling me about the product, I was impressed with his extensive knowled... Voir plus

Noté 5 sur 5 étoiles

This is one of my favorite perfume brands of all time! Gorgeous scents, classy design, and most of all, so unique. Whether it be an online purchase or an in person encounter, it is always seamless and... Voir plus

Noté 5 sur 5 étoiles

Mood website was simple and easy to use. The fragrances do not disappoint, I've had 6 different and they are all fab. Pineapple musk is a personal favourite. One small bottle lasted a whole week on ho... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

618 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 52 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(618)

194 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

First time buying a gift set of the…

First time buying a gift set of the mini perfumes/atomiser and oils from Sham at the derby concession and I had the best experience! She really catered to my tastes and knew exactly what scents best suited me, love the oils too and how to make the smell more long lasting ! She was so lovely and I can’t wait to come back and get some more goodies soon! Thanks again

15 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I bought White Oud today

I bought Mood, "White Oud" today and it's such a lovely sexual scent. Love it. Highly recommend!
I bought it in Westfield of White City right next to Zara. The service is fab and a very friendly sales technician. He has a little very smile. Do professional.

Just seen the reply below after editing. I returned it and got the correct one.it was an error. All good Team Mood. Thanks.

13 janvier 2026
Avis spontané
Logo de mood.london

Réponse de mood.london

Hi Sally,

Thank you for bringing this to our attention, and we’re truly sorry for the confusion caused with your purchase today.

To have this resolved as quickly as possible, we kindly recommend returning to the store where you made the purchase so the team can inspect the item and rectify this for you straight away.

In addition, please email us at customerservice@moodlondon.co.uk with any details you have (such as the store location and time of purchase) so our Customer Service team can look into this further and ensure a suitable resolution is provided.

We appreciate you raising this with us, and we’ll make sure this is addressed.

Team Mood

Noté 5 sur 5 étoiles

If you looking to find your perfect…

If you looking to find your perfect scent that comes with helpful, personal and friendly professional advice this is the place to come to. Haven’t gone anywhere else since visiting the mk store

20 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Met Ellie today

Met Ellie today, she so cute and have nice understanding of customers ...i give her 100 out of 100

12 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Bianca at the Brent Cross branch was…

Bianca at the Brent Cross branch was very very helpful and quite frankly I only made a purchase because of her customer service. Her manager on the other hand was very unprofessional as even though Bianca closed the deal her manager felt entitled to and done so very disrespectfully

10 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding service from Dhvani at Mood, Brent Cross

I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable!
She was bubbly, professional, very knowledgeable, with a great smile and real dedication.
Great energy!

I went in planning to buy one and left with three, which smell wonderful and last forever!

3 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing all round…..

Staff are amazing and very in tune with fragrances that compliment me the best, all of which smell devine. I’m a frequent repeat customer for those exact reasons, also have had friends and family that have made a purchase from Mood as the fragrances are top quality at a great price.

13 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Top quality products great customer service

Great perfumes! I got so many compliments as the Mostofa said! I was wearing blonde maracuja during a party everybody turned their head. I told everyone what I was weaning they will surely visit Battersea. I better get some discounts next time! I will be back for the dubai one white musk or something!

Cheers🍻

30 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend MOOD London 👌

I'm really impressed with MOOD London! The fragrances are amazing and their delivery is super quick. I love how the scent smells and they last long. I always get compliments whenever I wear them. Highly recommend MOOD London 👌 !

15 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I am a fan of there products

I am a fan of there products. The smells alone are enticing, but what really sets them apart is how alluring it is and how well it lasts on the skin. It’s a great scent but not overwhelmingly strong. Dare say, addicting.

27 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Strong, long lasting and great

I first discovered Mood London in the st David’s shopping centre in Cardiff and since then I’m hooked. By far the best and longest lasting fragrances I’ve ever used. White oud is my favourite but I’m yet to use one I don’t love

3 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I love mood!

I love mood!! Definitely worth it - they last all day and have my most complimented fragrances, particularly the amber oud and blond maracuja!

11 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Love these products

Love these products. My partner has a colleague at work who walked in wearing one of their scents, Raspberry Oud. Wow, loved it. Have ordered, the service was quick, quality excellent. Will be using on a regular basis. Thanks…

4 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Recently bought the Raspberry Oud so…

Recently bought the Raspberry Oud so many people have complimented me on smelling so nice with an unusual scent.
The perfume last all day and often can smell it into the next day .
Delivery was very quick and quality of packaging excellent ,
Will definitely purchase again, and try a different scent .

16 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Mood have added another unique…

Mood have added another unique fragrance with Toffee Leather! Their range offers sophisticated and complex multilayered fragrances that please the senses and fit every occasion.
The small atomisers are a delight allowing you to enhance your fragrance experience across your day.
A great range of perfumes , affordable and unique. Mood you are my find of 2025 and my companion for 2026! Thank you!

3 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy to understand and regular…

Easy to understand and regular communication offering monthly subscription at a discounted rate. Stunning fragrances presented in a smart, easy to carry, easy to apply bottle. Makes great presents.

3 janvier 2026
Avis spontané

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