Davvero una pessima esperienza, ai limiti della truffa. Arrivato un bracciale diverso da quello mostrato sul sito e di una taglia per me troppo grande. Ho richiesto la restituzione ma nonostante tutte... Voir plus
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Lisez les avis des autres
Een armband besteld , veel te groot binnen gekomen! Namen aan elkaar geplakt, geen spatie ! Contact opgenomen, retour heel erg moeilijk over doen, 30% terugbetaling naar geaccepteerd uit frustratie... Voir plus
Very poor quality. I bought the initial diamond bracelet which snapped at a link after wearing it twice. I have emailed customer service 3 times over 2 weeks and no response at all. For the money it i... Voir plus
So easy , I got follow up email regarding delivery and when my goods came I had a problem with the fit and a quick chat resolved my issue, and I now wear all day everyday . Swimming, showering no prob... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Moonela is a UK jewellery brand specialising in personalised and waterproof pieces. Every piece is made with a stainless steel base and 18K gold PVD plating, designed to be worn every day, in the shower, at the gym or in the sea. We ship across the UK, Europe and internationally.
Coordonnées de contact
Royaume-Uni
- moonela.it
2,4
Bas
28 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
So easy
So easy , I got follow up email regarding delivery and when my goods came I had a problem with the fit and a quick chat resolved my issue, and I now wear all day everyday . Swimming, showering no problems looks like new 🙌
1 août 2026
Avis spontané
Réponse de Moonela
Hi,
Thanks for this. Good to hear the fit issue got sorted quickly, that's exactly what the team is there for.
Swimming and showering with no problems is the whole point of how these are built: a stainless steel base with 18K gold PVD plating, made to be worn rather than put away.
Moonela
Super nice items on the site
Super nice items on the site. And thanks to the buy one get one free offer, it's super affordable for the good quality you receive. I placed my first order recently and it arrived much faster than expected. It is sent neatly in a jewelry pouch and box. Everything looks super sweet and neat.
Lets go to my second order!
17 juillet 2026
Avis spontané
Réponse de Moonela
Hi Elody,
Thank you, this is good to read. Glad the order arrived faster than expected, and that the pouch and box landed well, we put real thought into that part.
See you for the second order.
Moonela
Do not purchase
The items arrived, but they were such poor quality I had to return them.
The tracked courier service has shown that they have received my items on the 13th of August, they no longer respond to emails when asked about my return and refund.
13 août 2026
Avis spontané
Réponse de Moonela
Hi Danielle,
You're right to be annoyed, and the silence since your return arrived is on us, not on you.
Your parcel was delivered on 13 August and you wrote twice after that without getting an answer. Your full refund of £112 has gone back to your original payment method, and your bank will take a few working days to show it.
The earrings you received shouldn't have left in that condition. That's gone to the workshop and we're checking the rest of that batch.
If anything is still outstanding, write to support@moonela.co.uk and it comes straight to the person handling this.
Moonela
DO NOT USE
DO NOT USE! This company has robbed me of my money!
Ordered arrived after long delay of delivery and completely incorrect order was sent!
Over 6 weeks of emails to ask for this to be sorted and email reply I continue to receive is ‘have patience’
9 juillet 2026
Avis spontané
Réponse de Moonela
Hi Hannah,
Two things went wrong on your order: it took longer than our stated window, and the wrong item was sent. Neither should have happened, and the six weeks of back and forth afterwards is the part we're fixing hardest.
That bundle has since been withdrawn from sale, and we've brought in a dedicated team for exactly these cases.
Your order is still open as far as we're concerned. Email support@moonela.co.uk quoting this review and we'll close it properly, replacement or refund, your choice.
Moonela
Do not buy off them ordered 8 days ago…
Do not buy off them ordered 8 days ago and nothing still not been sent emailed 3 times wrote in their Facebook posts then they got deleted off! I’ve contacted Clearpay who I’ve used to see what they can do AVOID AT ALL COSTS.
19 août 2026
Avis spontané
Réponse de Moonela
Hi Lucy,
Three emails should have got you an answer. They didn't, and that has changed: support is now staffed by people dedicated to open cases.
Our delivery times vary depending on the destination country, and they can also be affected by the courier handling the final delivery in that country, but yours was exceeded, and that's ours to fix rather than yours to absorb.
Send your order number to support@moonela.co.uk and we'll get it moving and deal with the Clearpay side directly, so you're not chasing two places at once.
Moonela
Esta empresa tiene un mal servicio de envio
Esta empresa tiene un mal servicio de envío. Sigo esperando mi paquete pero a su favor diré que parece que están pendiente de localizar mi pedido y que me mantienen informada
25 août 2026
Avis spontané
Réponse de Moonela
Hola Marta,
Tu pedido salió el 18 de agosto y tiene número de seguimiento, así que el paquete existe y se puede localizar. Entendemos la frustración por el tiempo de espera, ese punto lo aceptamos.
Somos una marca registrada en Londres, Moonela Limited. No hay ninguna estafa aquí, solo un retraso que estamos corrigiendo.
Escríbenos a support@moonela.co.uk y lo cerramos: localizamos el paquete o te devolvemos el dinero, lo que prefieras.
Moonela
35 days later still no package
35 days later still no package, worst customer service ever , please do not buy from them. States on their website that if your package is 30 days undelivered they will give a full refund, still silent from them. Worst website ever. Much better, more accommodating and responsive businesses out there. Don’t waste your time with them. And to add to all of it they say one thing on this website to look good but through direct messaging they say they won’t be processing my return. Absolute waste of time. DO NOT BUY OFF THEM.
21 août 2026
Avis spontané
Réponse de Moonela
Hi Ellen,
We've now gone back through your order properly. The hold-up came from the courier side: the delivery was blocked by the carrier because of a restriction that applies to your delivery region, which is why the parcel never moved and why you couldn't get a straight answer out of us.
Your full refund has now been processed and will take a few working days to show on your original payment method. If anything is still outstanding once it lands, email support@moonela.co.uk and we'll finish it.
Moonela
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