The card I ordered and paid a lot if money for has not arrived. It was supposed to be delivered on Friday 7th November for my daughters 50th birthday. I had an email from you to say it was being processed. I am really cross as her day was spoilt by not receiving a card from me on her special day. I could have purchased 50th birthday card from the Card Factory. It would have been a lot cheaper and my daughter would have received it. I want a full refund from you today. Please respond.
Réponse de Moonpig.com
We’re really sorry your order didn’t arrive. This isn’t the experience we want for our customers. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
