The Moorings: Germany Avis 4

Eigentlich wäre ja eine Online-Checkliste mit Upload-Möglichkeiten und auszufüllenden Formularen eine gute Idee. Aber so wie das hier realisiert wurde, funktioniert es nicht: keine Fehlermeldungen, unsortierte Ländervorgaben, nicht ausgeführte Rückmeldungen. Völlig unbrauchbar und extrem ärgerlich schon vor der Reise.

Wir hatten einen Sail Cat 42 (0-1 jährig) für die Bahamas Exumas Mai 2023 gechartert. Leider wurde er für den Vorabend-Boarding erst nach 1700h bereitgestellt, so dass das Boat Briefing sehr kurz und rudimentär ausfiel.
Vorkommnisse: a) es fehlte Wasserkübel, Kartenmaterial für Rose Island, Floating Leine, gut gefüllte Gasflasche, Grill war in einem überaus schmutzigen Zustand.
b) Dinghy Motor wurde im Hafen auf Geheiss noch auf Leistung getestet; bei 1. Fahrt in den Cays mussten wir zuerst herausfinden, dass der Benzinschlauch nur lose aufgesteckt war und nicht funktionierte
c) das Grosssegel war am Baum NICHT angemacht (Schekel war jedoch vorhanden)
d) Water Maker funktionierte nicht; merkten wir am 3. Tag, was zu einer Törn Änderung führte = Wasser bunkern in Staniels Cay. Brauchten über 1h um einen Wasserschlauch zu organisieren, da keiner an Board.
Wegen dem Nichtfunktionieren des Water Makers wurde und ein Refund erstattet; es benötigte jedoch x Mails, bis die Transaktion nach über 3 Monaten erfolgte.
P.S. schade, dass das absolut super Törn Erlebnis in den Exumas dadurch anfänglich getrübt wurde

The worst customer service ever received.
We chartered a boat in May 2021... I've reached out to the Mooring several times via phone and email to discuss the issues...as of today still NO response! Below is the email with all the issues I've sent to them.

"I’m writing to let you know of the issue we had with our charter. We had originally reserved a 0-1 year old boat but due to covid you had to change us to a 1-3 year old. The boat we got was more like a 3 year+ old boat. I’m not sure if it actually was but it sure looked like it and seeing/having all the issues I knew it was older.

Issues:
1. We paid for two Kayak’s. They only had one.
2. We paid for two Paddle boards. We received none. (base said they didn’t have any.)
3. They said we had a spare full propane tank. The spare was empty and the one that was hooked up ran for the first two times we cooked.
4. The generator broke down with an overheating issue. Once we got to Staniel we reached out to the base no answer for first three attempts. Got in touch with Chubby as I remembered he was the guy and I explained issue. It was an overheating issue either the water pick up or the impeller was bad. Chubby asked if I had a spare of each because without spare parts chubby said he really count do anything. So we spent the next hour looking through the boat in which we found a spare impeller but no water pickup. Finally got in touch with the base by phone and I explained the issue, but the person who answered said they would pass the message on. Once we located a spare impeller, Chubby was great he came right out checked the pickup which was fine and then ended up changing out the water impeller, which was the issue. All in all we lost most of the day dealing with that issue.
5. The dingy lift was broken. Had to manually lift dingy up 4 ft up on to lift.
6. Both Port side toilets leaked. So the head floor was always wet with toilet water.
7. Starboard side stern shower. The shower pump was broken so we had water splashing around that head every time we moved. ( so we had 3 people that had to share the other starboard side head.)

We are looking for a substantial credit seeing that we paid for equipment that we either did not get or the equipment that wasn’t up to the standard we paid for.

Please feel free to reach out to me to discuss. "

We booked a bareboat charter in BVI a little more than three years ago. There were various, serious issues regarding the boat which I reported to Moorings as they occurred. Nobody took it serious. Upon our return and after several reminders, Moorings finally reverted and offered us a discount on our next charter. As I had already spent too much time on the matter, I did not challenge the compensation offered.

When we this year wished to make use of the discount, it turned out that it had expired. I wrote Moorings and asked whether the discount still could be applied. They replied that they normally don’t extend the duration but that they would speak with customer service (whom I was corresponding with in the first place). This is now three months ago and I have still not received a reply.