more2life  Avis 1 511

Thank you Diane Perrin for a quick and easy transaction

Excellent company, very good customer service.
Must thank Tracy Curzon for her excellent help , and support.

Excellent and easy service many thanks to Diane Perrin

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose letters , delivery to the wrong house and complaints just get the standard reply. Hearing our documents had arrived was such a relief. Thank you.

We were kept informed throughout the
Process of our draw down. Tracey Curzon sent regular emails. This put our mind at ease. The whole application was quick and efficient and all of the staff were friendly and nothing was too much trouble. Customer service was first class.

Our drawdown request was handled quickly and efficiently by Tracy Curzon.

This Company keeps you up-to-date with your enquiry whether online or in person. Tracy Curzon from the Customer Completions Team answered by latest query quickly and was very friendly.

Great service Tracey was super helpful and put me at ease.

Absolutely fabulous. Straight forward form on line. Tracey Curzon was very professional and swift to complete my request.

I would like to thank Diane Perrin for a great service. Very knowledgeable, helpful and efficient.

Good communication & fast service Thankyou Diane Perrin

I have used the draw down service several times and always find the staff to very friendly and efficient. Diane Perrin dealt with my latest transaction in a very efficient manner.

Excellent service. Tracy Curzon was very pleasant and helpful.

Always kind and courteous. As a pensioner I dont always understand techy type stuff but they are considerate of this and patient with us deaf old fogies!! Very helpful and professional service.

We were very pleased with how our equity release was handled in the first instance. When we contacted More2life for a second time to access our drawdown facility we were once more greatly impressed with the efficiency Tracy Curzon Handled our request. We would have no qualms in recommending More2life to our family and friends. Many Thanks.

We had an awful time with this dreadful company. My late auntie suffered from depression for many decades and took out a lifetime mortgage which she made several drawdowns on. The spiralling debt from her lifetime mortgage exacerbated her depression in later years. This company should be renamed 'End of Life' as it certainly contributed to my late auntie's demise. We had no idea she had took out this lifetime mortgage until we discovered the documents in her house after her passing. She wasn't properly assessed for the mortgage and all consultations were over the phone. It really should have been a last resort and they did not assess her ability to understand the negative effects of compound interest on her property equity. Due to the severity of her depression, it took us a number of months to clear and prepare the house for sale. All the while, interest is continuing accruing at an alarming rate (£1000 a month) we asked for some compassion and for this to be paused as it was placing immense stress on our family during what was an incredibly difficult period. We went to a solicitor and the Ombudsman as my auntie was a vulnerable widow with a clear history of severe mental health problems and they took advantage of her. My elderly father had calls off this company asking when their money would be paid, it placed incredible stress on us. It is disgusting the amount they charge vulnerable customers, my auntie's illness affected her ability to understand the consequences of this vulture company. If you are considering using this company, please do not as their sole aim is to make as much money as possible and steal your house. We found years’ worth of mortgage statements scattered all over my late auntie's house it was such a traumatic experience and we received no compassion from this company, who just want to steal people's money. Do not believe the 5 star reviews as they will be fake. Use caution and discernment and stay well away from them.

Very happy with my experience with More2life. Diane Perrin and her team are very professional and knowledgeable i was kept informed every step of the way through emails and phone. Would recommend.

What a truly horrendous experience. This company took the stress of moving to a new level. We wanted to move house, and ‘port’ our Lifetime Mortgage with us. Not something they want you to do perhaps.. The Moving Team do not want to talk to you, so they don’t take phone calls, they will reply to emails, but only 2 days later. They do not communicate internally, so their Accounts don’t tell them when you pay fees. They don’t communicate with their Solicitors, but send an email to you asking if you would like to close the file, while you are about to ‘exchange’. As for the future, we certainly won’t move again, but will do everything possible to pay this lot off.

We have done a few drawdowns know and it just gets better. Having to sign docusign is so much better. Not having to wait for the postal service. All went very well and any queries were answered quickly. Money was in our account just as Diane Perrin had confirmed. Many thanks

I have just used more2life to drawdown some extra cash and it was an easy, seamless procedure. I was kept informed of the steps by Diane Perrin who was very personable and informative. A very pleasing experience.