Morningwillowmarket Avis 

Case 9079 went wrong first: the answer with Mastercard answered without checking the round ID. Message centre changed without warning while lunch went cold.:/ seriously

Profile status Fri 20:14 seemed harmless until the payout rules changed on office laptop between pages. Message centre contradicted the email after another refresh.

The rough part was Small deposit check: the payout rules changed at Sun 21:45 between pages. Mobile page sent me to the cashier during my short break. The account page skipped the timestamp.

Verification began with a driving licence and proof of address, both accepted according to email.
The next morning the account wanted the address document again.
I uploaded a newer statement. The agent copied a link to the same conflicting pages, then closed the conversation while I was still typing

tried the 24-hour time-out to see if it worked. Logged back in an hour later no problem, you can cancel it straight away. Not much use as a break if a click undoes it.

Proof of address upload went wrong first: KYC asked for the same bank statement again with Skrill before withdrawal. Casino page turned the bonus screen into guesswork before I closed the tab.

After my second coffee, Deposit limit change had no timestamp, just a vague casino message and support did not explain it

I attempted to upload address document from a cracked Samsung while waiting for the bus. Progress meter reached 100%, then the screen kicked me back to login. Later support said no file was received. Great, so the bar was basically decorative.

Emma from inbox was polite, but answered the wrong problem. I queried why a withdrawal was stuck; the response explained how to reset my password. Customer support was still displaying the same old note afterwards.

during lunch I opened selfie step on train wi-fi; live chat did not identify the failed file after 18 minutes. Lobby notice hid the document name after 8 minutes.

I asked one direct question: why was my account locked after upload?

Support asked for the same document again with no reason.

This was the third upload, not my first rodeo.

brilliant… another tiny rule discovered after the money left.

deposit cap on phone data outside the shop; session reminder appeared at Wed 10:38 after the next slot round. Mobile page hid the cashout reason after 29 minutes

set a daily cap over a quick lunch and forgot it. a fortnight later the cashier refused a deposit with a code and no message at all. it took a chat conversation to establish the code meant my own cap was working.

Small detail? Free spins counter dropped from 20 to 8 after one casino refresh and support did not explain it

Maybe I missed something, but Transaction history loaded blank on train Wi-Fi, then worked on laptop not the answer I needed again

Transaction history loaded dates but no amounts. Somehow, Face ID worked once then asked for email again.

I tried mobile data, desktop, and another browser.

My coffee went cold while I compared the pages.

I checked my bet history to see how much I'd actually spent and the totals didn't match the cashier. Made me stop trusting the numbers.

Starburst froze, then history now just showed no finished round..

the account page says one thing: Saved slot was gone by morning, and favourites were empty again what a mess