Being in Australia it's a long way to return the wrong parts so before making my order for Renault AC compressor and condenser I sent the car VIN to Motor Doctor and within a couple of days they confi... Voir plus
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I just bought my Range Rovers Evoque only 2 months, I like the car, BUT I never know it’s a car for long distance, so I have been using the car for school runs my teenagers children love it, I work... Voir plus
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Helpfully (and correctly) advised me NOT to buy from them! My mechanic said I would need to buy a genuine VW part at £300+vat because motor factors didn't stock it. Finally came across the part (... Voir plus
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Motor Doctor staff are professional and ready to assist their customers (either by telephone or email) choose the correct parts for their vehicle. The ordered parts are promptly supplied from their w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Online shop Motor-doctor.co.uk - Giant auto parts range for your car. Buy Audi, BMW, Opel, VW and many more appropriate car parts from totally of 45 car brands 24h online
Coordonnées de contact
4,8
Excellent
107 avis
Demande des avis aux clients
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Left Hand Drive or Right Hand Drive??
Delivery and Service great. Unfortunately I didn't know a 820 mm cable assembly was for a LH drive car and I have a RH drive car needing a longer cable. A note on the web site may have helped and avoided this situation.
It was too much fuss to return it for10 euros
7 décembre 2021
Réponse de Motor Doctor
Dear Gerry A.,
We apologize for the inconvenience caused.
Please, note that the descriptions of our products contain only their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number).
Our manager will look into the matter occurred and you'll be contacted in the nearest time.
We'll be glad to sort everything out for you.
Best Regards,
Motor-Doctor Team
Yes very good service it was cheaper to…
Yes very good service it was cheaper to get from Germany and quicker would not get parts in England for a month received parts from Germany in 5days would certainly buy parts of them again
7 novembre 2021
Réponse de Motor Doctor
Dear G Asplin,
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Your Motor-doctor Team.
Good service
28 octobre 2021
Réponse de Motor Doctor
Dear John,
Thank you so much for rating us 5 stars! Glad to be of service.
Best regards,
Motor-doctor Team
Sent thermostats without casing
The problem I had has been dealt with to my satisfaction.
Peter Bruce
9 octobre 2021
Réponse de Motor Doctor
Dear Peter Bruce,
We bring our sincerest apologies for inconvenience caused.
Our quality control team will contact you in shortest time to specify the issue occurred and find appropriate solution.
Best regards,
Motor-doctor Team
Great service will use again
27 septembre 2021
Réponse de Motor Doctor
Dear David Bird,
It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review.
Best regards,
Moto-doctor Team
Number plate lights that I ordered…
Number plate lights that I ordered arrived quite soon after order made and were packaged securely.
13 septembre 2021
Réponse de Motor Doctor
Dear James Bassett,
It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review.
Best Regards,
Motor-Doctor Team
Réponse de Motor Doctor
Dear Peter Mcpartland,
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5*!
Best regards,
Motor-doctor team
Antipodean experience
Being in Australia it's a long way to return the wrong parts so before making my order for Renault AC compressor and condenser I sent the car VIN to Motor Doctor and within a couple of days they confirmed compatibility. It was reassuring and hassle free. The parts arrived without undue delay, the freight cost was reasonable and I saved a decent amount of money. No complaints!
21 août 2021
Avis spontané
Réponse de Motor Doctor
Dear David Becker,
It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review.
Best regards,
MotorDoctor Team
Their Returns Policy and Implementation…
Their Returns Policy and Implementation sucks so hard it is unbelievable. 1. They supply a parts that are supposed to fit your vehicle (according to vehicle model/manufacturing date etc). 2. When the part supplied doesn't fit, you have to go through all manner of correspondence to get them to admit they were liable for providing the wrong parts (They still think they are Right and You are wrong). 3. You have to Pay for the Return of the "Wrong" items. 4. You can't use their original packaging for the return. 5. It is unclear to me, but I believe they won't refund the cost of the parts and the delivery cost too! And that is why I would really like to give them "Minus Five Trustpilot Stars", but I'm forced to give them "One Star" to be able to write this review... Ensure that if you buy from them, be very sure, they know what part their system will be providing for you. EDIT: Monday 2 August. Following the posting of this review and a few factual exchanges with AUTODOC, I have been issued with a pre-paid returns form. This has improved my experience somewhat and gained them a couple more stars.
1 août 2021
Avis spontané
Réponse de Motor Doctor
Dear Rich O,
We bring our sincerest apologies for the inconvenience caused.
Please, note that the descriptions of our products contain only their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number).
You can also include Safe Order option in the purchase, which in case of need will allow you to return the spare part for free and the inquiry can be made for a longer period of time: https://www.motor-doctor.co.uk/shipping
We kindly ask you to contact us on trust@motor-doctor.co.uk with your order details.
We'll look into the issue occurred and we'll be glad to help.
Best Regards,
Motor-Doctor Team
It's a con
It's a con ! i paid for the return insurance, and when it's the wrong part, find you have to send it back to GERMANY ! ! ! Plus, they won't pay the postage.
I will not be using this company again and will inform the car groups, I am a member of , to stay clear.
UPDATE !
I have to say that Motor Doctor, back up team is on my problem and they have been very good.
They sent me a paid sender label, so the cost of sending the parts back to Germany, is covered. I am now awaiting refund. I recommend any one buying from them, to pay the extra insurance , incase they are the wrong parts. Thank you Motor Doctor.
19 juillet 2021
Réponse de Motor Doctor
Dear Barker Martin,
Our main facilities are located in Germany.
By choosing Safe Order option you can extend return period up to 100 days and return goods with shipping at our costs. The detailed information you can find on our website: https://www.motor-doctor.co.uk/shipping .
We thank you for updated feedback. It is much appreciated!
We hope you enjoy your next purchase and give us a higher rating!
If you need any further assistance, you can always contact us on info@motor-doctor.co.uk.
Best regards,
Motor-doctor team
Réponse de Motor Doctor
Dear Jason Hu,
Thank you so much for rating us 5 stars. Glad to be of service.
Best Regards,
Motor-Doctor Team
Great product
12 juillet 2021
Réponse de Motor Doctor
Dear George,
We are glad that you are satisfied and thank you for your cooperation.
Your satisfaction is our satisfaction.
Best regards,
Motor-doctor Team
Réponse de Motor Doctor
Dear Mr Gorseinon,
Thank you for choosing us!
It is very appreciated for us to know you are satisfied with the service provided.
Best regards,
Motor-Doctor team
Nobody buy from this company
Nobody buy from this company, ordered parts over 2 months ago still no sign of the coming even after emailing them, plenty of bad reviews, they do not care for their customers!!!!!
18 juin 2021
Réponse de Motor Doctor
Dear John Hendy,
We bring our sincerest apologies for the inconveniences caused.
We kindly ask you to contact us on trust@motor-doctor.co.uk with your order details.
We'll look into the issue occurred and we'll be happy to improve our service for you.
We look forward to hearing from you.
Best Regards,
Motor-Doctor Team
Looks like a UK website
Looks like a UK website, wrong, i didnt know till i got my Paypal recipet and it was from Autodoc, ive asked for a refund of the £381 i have spent, i have an invoice, in German, so have no idea what it says.
17 mai 2021
Avis spontané
Réponse de Motor Doctor
Dear Garry,
We're sorry if any misudnerstanding took place.
We put the details about our location and contact information on our website: https://www.motor-doctor.co.uk/company
Please, contact us on trust@motor-doctor.co.uk if you have any questions regarding your order.
We'll be happy to assist you and to revise your opinion about our service.
Best Regards,
Motor-Doctor Team
.......efficient company
.......efficient company , helpful with enquiries and dispatched correct part. Postage was expensive and took 10 days; may-be something to do with Brexit?
8 avril 2021
Réponse de Motor Doctor
Dear Mr Bangs,
We regret we caused you any inconveniences,
Please be note that the shipping cost for orders below £ 140,00 is £ 8,45. We offer free shipping if the order value exceeds £ 140,00 (except for delivery abroad and special types of parcels – bulky items, core parts, and tyres).
As for the delivery time, the standard order processing takes up to 48 hours and the delivery time is 4-6 working days.
Please be informed that our manager will contact you in the shortest terms and we sincerely hope you can revise your opinion on our services.
Best regards,
Motor-Doctor team
motor-doctor.co.uk should be avoided
motor-doctor.co.uk. Don't be fooled by the .co.uk moniker, these guys are based in Germany. They advertised a part that was for my car and sent a completely different item that was not fit for purpose, I supplied evidence to show them that they had made a mistake and they have said the items are eligible for a refund. The issue here is they will not pay for return postage. As I have not been at fault, and the items would not be up for return if they had sent the right ones, then the company should pay by law for return postage, I should not have to fork out and be out of pocket because this company cannot pick an order properly!! They have squandered uk laws that are in place to protect consumers, and have completely forgot that if they have a website that is a .co.uk then they have to adhere to the uk legislation on consumer rights agreements. I would stay well away from a company that doesn't care for their customers. I will be also posting this self same review on trust pilot just in case it never sees the light of days here. I will for sure never use this company again in the future.
Update 17,04,21
A full refund has been issued, and it had been found by the technical department that the label on the bag was for the item advertised on the site, but the items in the bags were completely different. After a week or so an agreement was made to throw the unknown, unwanted parts away and to be issued with refund of cost of items and original postage cost, which is inline with consumer rights agreement.
30 mars 2021
Réponse de Motor Doctor
Dear Sean Reynolds,
We put the details about our location and contact information on our website: https://www.motor-doctor.co.uk/company
Please, note that the descriptions of our products contain only their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number).
If you are not satisfied with our support service, feel free to share the details with our customer service QC team on trust@motor-doctor.co.uk . We'll look into this and we'll happy to improve our service for you.
Best Regards,
Motor-Doctor Team
German-Based: Very long delivery delays.
It is important for prospective customers to realise that despite the .co.uk website, this is a German company and in the post-Brexit world the transport delays from their German warehouses into the UK are enormous - many weeks. You need to source parts that are already in the UK. I was caught out and very disappointed.
10 février 2021
Avis spontané
Smoke and mirrors
After finding a reasonable price online for a clutch plate from a UK website I was relieved...
How wrong I was.
Motor doctor is not in the UK at all , I realised this when I received the invoice and at the bottom of it all was German.
But a lot of companies have offices overseas so I thought hey ho.
Full 5 working days later I have still not received the clutch plate so I took to email.
I received an email back blaming Brexit and covid and that my clutch plate hadn't even been packed or sent yet. What a joke.
The website should made clear that this is not a UK company and that the order is coming from EU.
I have asked for a refund now so hopefully that goes smooth. Not holding my breath though.
25 janvier 2021
Avis spontané
Réponse de Motor Doctor
Dear Jamie,
We are sorry for created inconvenience.
Unfortunately we faced an issue with delivery caused by Covid and Brexit restrictions, which we didn't expect, too. The issue is solved now and we are returning to normal delivery terms 3-6 working days.
We will be happy to see you among our clients again and will be very happy to be more helpful for you. Please don't hesitate to contact us on trust@motor-doctor.co.uk.
Best regards,
Motor-doctor team
Unacceptable!
I placed an order for a rear light for a DS3 which was due for its mot. That was on January 4th, I was emailed on 7th {we have good news for you! Your order 41271715 from 04.01.2021 20:57:38 has been packed few minutes ago in our logistic center and is now ready for dispatch to Durham.}
Today is 23rd January.
I’d like a contact number so that we can discuss my cancellation and refund please!
23 janvier 2021
Avis spontané
Réponse de Motor Doctor
Dear David,
We bring our sincerest apologies for the inconveniences caused.
Kindly be informed that the delays occur due to the transportation limitations at the boarders and we everything in our power to speed up the delivery process.
Please note that our manager will contact you shortly with a more precise information on your request.
Your kind understanding and patience are highly appreciated.
Best regards,
Motor-Doctor team
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