Motorama Avis 

2 327
•
TrustScore 1.5 sur 5

1,5

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Lisez les avis des autres

Noté 2 sur 5 étoiles

I'll give them 2 stars as they do have a service to drop you home if u live close however : I do not live anywhere near their service center and being pregnant and with a new born they have made me a... Voir plus

Noté 1 sur 5 étoiles

The kia car has had many faults including paint, dash, lights, windows tint just to name a few. The service department is terrible, don't bother calling as they never return phone calls including the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

They seem to think taking a hammer to my vehicle to remove ball joint for a recall repair is acceptable practice on a $80,000+ vehicle The damage caused to my HSV support arm needs to be replac... Voir plus

Noté 1 sur 5 étoiles

Well I cannot believe that Motorama Springwood F)&ked our daughter over. She brought a brand new car today and she has a number issue so I confirmed with finance that it would be 5 years and gues wh... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. Magasin d'accessoires automobiles

Informations provenant de diverses sources externes

From a humble beginning in 1960, Motorama has grown to become one of Qld's largest privately owned family motor groups, with multi-franchise dealerships all across Brisbane!


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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1,5

Tous les avis

(2 327)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Mitsubishi Marooka 10/10

Referring to Mitsubishi motorama at Marooka.
Nathan and Sandy are absolutely 2 of the best people to deal with when it comes to servicing my Mitsubishi Lancer and Outlander. I live at Victoria Point and will always travel to deal with these guys they're that good and make you feel the trust when it comes your cars.
Thanks so much Mitsubishi Marooka 10/10

6 décembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Mitsubishi Moorooka bad support

Mitsubishi Moorooka
4/12/19. I have a 2003 pajero and I needed to know the location of the front AC relay and was told they could not show me and if a technician was required they would need to charge me (ka-ching!). I am so disappointed at the lack of care demonstrated as I have bought 2 new pajeros over the years and this is a slap in the face.... Beware all future Mitsubishi car buyers !!!!

4 décembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Motorama browns plains was very…

Motorama browns plains was very disappointing I took my car there in march and I had been going there since I bought the car the last service they had my car the whole day and Didn't touch it till 2pm and returned it to me at 5 pm and charged me $409 for labour its absolutely disgusting who gets paid $400 for 3 hours work telling me my car isn't under warranty when its only 2 years old and scratching paint off my car down to the metal the size of a 50c piece they are over price and terrible service recently I have now after Atleast 5 services moved to another company I have to say the customer value they garuntee is certainly not there

8 septembre 2019
Avis spontané
Logo de Motorama

Réponse de Motorama

Hi Alanah, we are very sorry to hear of your poor experience. Are you able to send us your best contact number. We would like to understand what happened better. Carl Martin, General Manager, Motorama Browns Plains.

Noté 5 sur 5 étoiles

Only dealer we will go through to…

Only dealer we will go through to purchase or service our car. Traded a Pajero in a SV6 commodore. Trade a was fair and service from Julian was superb. No pressure from Julian. Very friendly without being over the top. Having dealt with other dealers talk about a breath of fresh air!!! When we picked up the Commodore he spent a long time with us going through the navigation system etc. Service from Julian cannot be faulted. We will be buying a car for our daughter shortly and will go to Julian first. Because of Julian we will only have vehicles serviced at Motorama.

17 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

What a shame

What a shame ! It took almost 2 months for my car to get warranty fixed regarding airbag issue. I thank God nothing happened to my family during this period. My wife visited Motorama Browns Plains after realizing airbag warning light on 14/12/2018. Service Part Staff(my wife could not remember his name) said they will order parts and will let my wife know when parts arrive....My wife used to call to Motorama Browns Plains if the parts arrived as my wife had not got any call from Motorama Browns Plains for a long time. One staff answered 'parts not arrived yet and they will let my wife know that when part arrive'.....but no call at all for a long time again. And then my wife and my wife's company friend call to Motorama Browns Plains to check what was going on. But the same answer again....again......and then Oneday one staff answered no parts ordered at all for my car....they will order parts after one related staff coming back to work from Holiday....... -..-
Finally I got d-day they booked my car....but cancelled soon as no the parts arrived (but I could understand this one). And then they booked my car again, that is today 08/02/2019. Before going to Motorama Browns Plains, I asked how long it will take......answered...1 Hour..... I said I can wait.......But I had to hear from Motorama Browns Plains that "2 staffs away so it will take more time. So I/Motorama staff will drop you to your place and pick you up after fixing..." I asked how long it will take...? The staff answered 1 to 5 (hours)....f*uck say..(I had an appointment in the afternoon...but I cancelled during waiting)...Another thing is 'my car was out of warranty on Motorama Browns Plains Paper. But I sent my evidence my car was on warranty, that was a photo Motorama Sales Consultant, my wife and myself were taken with the car on the day I took over the car with details of photo such as date, time...etc of the taken photo. I am not happy at all with all happening about my car as I felt my wife and I were treated badly. How can I recommend Motorama to my suns, friends, relatives.......

8 février 2019
Avis spontané
Noté 1 sur 5 étoiles

I cannot believe that Motorama Springwood

Well I cannot believe that Motorama Springwood F)&ked our daughter over.
She brought a brand new car today and she has a number issue so I confirmed with finance that it would be 5 years and gues what they stitched her him and made it 7yrs
So her $25k loan will cost her $43k what a joke complaints will be going forward

23 janvier 2019
Avis spontané
Logo de Motorama

Réponse de Motorama

Sorry to hear that feedback Ray. We are reviewing this internally and we will be in touch ASAP to discuss. Regards, Dave Willians, General Manager.

Noté 1 sur 5 étoiles

Extremely poor service Motorama Ford Moorooka

12 months ago I posted a great review on how professional the Ford Sales team are at Motorama Moorooka. Following on from purchasing the vehicle I have had three dealings with Service Department. Each one unpleasant with two requiring me to write to service manager to get Motorama to just service the vehicle. Have attempted to have a warranty issue addressed and Motorama's reply was to wait for an error code. Went to Southside Ford service and had the problem immediately rectified and replaced. Poor customer service with arrogant approach to customers. Happy to drive past Motorama to have Southside look after vehicle now. Such a pity Sales team put in all the customer focus to have service destroy the relationship.

21 janvier 2019
Avis spontané
Noté 1 sur 5 étoiles

My husband booked his car in for a…

My husband booked his car in for a service (person named Corey took the booking via phone). My husband took a day off work (loss of income) for this, and arrived prior to 07:00 and signed the car in. On arriving to collect his car - #1 - they "could not find it". #2 - they "denied" it was ever booked in for a service. #3 - car found at rear of car park by apprentice. Get your act together Motorama Springwood - this was an UNACCEPTABLE experience for a valued customer - would we seriously drop the car into the service department and leave it for the day to sit in the car park??? Wasted day!!!!

18 janvier 2019
Avis spontané
Logo de Motorama

Réponse de Motorama

Hi Kerry,
Thanks for your feedback.
Dave Williams, our General Manager, will be in touch to understand the situation further and to sort out a suitable resolution.

Noté 5 sur 5 étoiles

2012 SS-V Service / Repair.

My 2012 SS-V utility was recently serviced and faults repaired by the mechanics at Motorama Holden Springwood.
The car was repaired within the allotted time frame.
Janet Ellis, (assistant service manager), kept me in touch regarding the details of the repair and pickup time.
Overall excellent service. Thank-you Motorama Springwood.

17 décembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Thanks to Phil and Lisa

Phil and Lisa were very helpful. They helped make Mikayla’s dream come true. It was so easy to purchase the car. No problems. Team very efficient.
will certainly buy from there again 😁

4 juillet 2018
Avis spontané
Noté 5 sur 5 étoiles

Very helpful and courteous staff

Very helpful and courteous staff, Nicki was able to move quickly, to secure a new vehicle in the peak of their busy season. We are very happy with both the vehicle and the purchasing experience.

4 juillet 2018
Avis spontané
Noté 4 sur 5 étoiles

Fair And Honest

Fair, honest and easy to work with. Although communication from behind the scenes could be better.

4 juillet 2018
Avis spontané
Noté 5 sur 5 étoiles

Awesome experience with Motorama

Awesome experience with Motorama - did not expect this level of service, integrity and professionalism from a car dealership, yet this is what I got when I bought a car from them earlier this year.
Much thanks to the team.

26 juin 2018
Avis spontané
Logo de Motorama

Réponse de Motorama

Thank you Christopher for the great feedback! We hope you are loving your car!

Thank you from the Whole Team at Motorama

Noté 2 sur 5 étoiles

NOT A RETURN CLIENT

Extreme frustration of how we had been treated when buying from this company. Mislead information, Poor customer service, Wasted time and loss of income while vehicle was always being repaired.
Defiantly won't look twice at a Mitsubishi again.
"invited to review and this brought back memories of a horrible experience"

20 juin 2018
Avis spontané

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