Motorama Avis 

2 327
•
TrustScore 1.5 sur 5

1,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 2 sur 5 étoiles

I'll give them 2 stars as they do have a service to drop you home if u live close however : I do not live anywhere near their service center and being pregnant and with a new born they have made me a... Voir plus

Noté 1 sur 5 étoiles

The kia car has had many faults including paint, dash, lights, windows tint just to name a few. The service department is terrible, don't bother calling as they never return phone calls including the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

They seem to think taking a hammer to my vehicle to remove ball joint for a recall repair is acceptable practice on a $80,000+ vehicle The damage caused to my HSV support arm needs to be replac... Voir plus

Noté 1 sur 5 étoiles

Well I cannot believe that Motorama Springwood F)&ked our daughter over. She brought a brand new car today and she has a number issue so I confirmed with finance that it would be 5 years and gues wh... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. Magasin d'accessoires automobiles

Informations provenant de diverses sources externes

From a humble beginning in 1960, Motorama has grown to become one of Qld's largest privately owned family motor groups, with multi-franchise dealerships all across Brisbane!


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,5

Tous les avis

(2 327)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A Beauty

Bought a second used car from Motorama Moorooka - ( Alan Durham ) in six months, After purchasing a used Kia previously , I was so impressed that there was only one place I would go to again. I contacted Alan and gave him a price and told him the type of car I required and was prepared to wait . Alan came up with a beauty at the right price . I have had the car for 3 months and everything is going great.I was so confident in the purchase that I did not even arrange an inspection , travelled by two trains to collect. Any further purchases I may need will be through Alan .People should seriously look at Motorama when purchasing a car. Thanks John Maltby

21 février 2018
Avis spontané
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Réponse de Motorama

Hi John,

Thank you for taking the time to write such an outstanding 5 Star review about your experience with Alan and Motorama.

We appreciate your business and we look forward to seeing you in the future to purchase your next Beauty!

Regards

Darren Johnson - General Manager
Motorama Mitsubishi Moorooka

PS: Don't forget to like & add your review on the Motorama Mitsubishi Moorooka Facebook Page.

https://www.facebook.com/MotoramaMitsubishiMoorooka/

Noté 5 sur 5 étoiles

Thank you to the awesome team at…

Thank you to the awesome team at Motorama Kia Moorooka for such a fantastic new car purchase experience!

It is a common theme in the reviews I have seen, and is now no surprise to me, Sam is a legend! He made both my partner and I feel extremely comfortable immediately upon walking in. He never went close to the "pushy salesman" line, was very upfront and helpful, and due to all that he played a big part in us deciding we did not need to look any further.

The rest of the team were great too, Chris the finance dude was extremely open and honest with us, and was able to match what the other finance companies were offering online, so it was a no-brainer in the end.

Could not recommend these guys any more highly!

20 février 2018
Avis spontané
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Réponse de Motorama

Thank you for the feedback Dean. We appreciate you allowing us to be a part of your purchasing experience.

Noté 5 sur 5 étoiles

Second time customer of Motorama &…

Second time customer of Motorama & would not go any where, tried to do business on the Gold Coast but trust me, save the energy & get to Springwood & be treated with respect.

18 février 2018
Avis spontané
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Réponse de Motorama

Hi Richard,

Thank you for taking time out of your busy schedule to give the Motorama Mitsubishi Springwood team a 5 star rating.

We really appreciate the feedback.


#TeamMotoramaMitsubishiSpringwood


Ps; Don't forget to like & add your review on the Motorama Mitsubishi Team to our Facebook Page.

https://www.facebook.com/pg/MotoramaMitsubishiSpringwood/reviews/?ref=page_internal

Noté 3 sur 5 étoiles

Fitment of accessories & 1500k check

My car was booked in to have the weather shields, bonnet protector and wiring loom for spot lights fitted as they were on back order. I was told my car would take 3 hours due to the 1500 k service also being done at the same time. I caught the bus to the Hyperdome. I got a call around 12 saying that my car was now going to be ready at 3. I was told the extra time was due to the wiring loom. This was a detail that was made at the time of the booking. 6 hours for a 1500 k check and the fitting of accessories seemed to be very excessive. If I had been told to this at time I dropped off the car I could've been prepared. I hope the next experience with you is of a better standard.

16 février 2018
Avis spontané
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Réponse de Motorama

Hi Sandra,

Thank you for taking time out of your busy schedule to give the Motorama Mitsubishi Springwood team a 3 star review.

We really appreciate your feedback & take it on board. Your feedback will help the team moving forward into the future.

Have a fantastic day.

#TeamMotoramaMitsubishiSpringwood

Noté 5 sur 5 étoiles

…ford sale -interstate

we did all our corresponding over the phone and every thing went fine salesman arnuud was always helpful and pleasant and got back to me in reasonable times still some details to finalise but happy with the service so far and would recommend service from this dealership thanks -ron

15 février 2018
Avis spontané
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Réponse de Motorama

Hi Ronald,

Thank you for taking the time out of your day to leave us a review, we really appreciate it. We are glad to see you have had a great experience with Arnaud and the team. We will be sure to pass on your feedback.

Kind regards,

Motorama Ford

Noté 1 sur 5 étoiles

Sold a lemon lied to promised the world…

Sold a lemon lied to promised the world and no after sales support at all DISGUSTING brought a brand new RG Dual Cab Colorado and now 2 years and still no satisfaction they take your hard earned money and forget you and the after sales service stay clear.

15 février 2018
Avis spontané
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Réponse de Motorama

Hi Kim, it is unfortunate that you haven't taken up Holden Australia's offer to test your car and give you a full refund if problems you claim exist.

Noté 4 sur 5 étoiles

The salesperson was very attentive

The salesperson was very attentive, listened to my needs of what I wanted from my new vehicle.

15 février 2018
Avis spontané
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Réponse de Motorama

Hi Julie,

Thanks for your wonderful 4-star review. We really appreciate the kind words and will pass this onto the team.

Kind Regards,

James Leighton
Sales Manager.

Noté 5 sur 5 étoiles

Great price, great service.

Great price for the vehicle. Could not fault the customer service and they make reasonable coffee as well.

15 février 2018
Avis spontané
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Réponse de Motorama

Good morning Dan.

We really appreciate your business and I especially want to thank you for taking the time to write this review,

Customer service is the most important part of our business and I'm glad you liked ours.

Thanks again,

Garry Rowe

Social Media Manager

Noté 5 sur 5 étoiles

Team was very approachable and happy

Team was very approachable and happy. Nothing was a problem. Followed up any queries. Price was spot on.

14 février 2018
Avis spontané
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Réponse de Motorama

Hi Dwain, thank you so much for your business. You were a dream customer! We hope your loving your new car. Thanks again, Monique, Aki and Dean

Noté 5 sur 5 étoiles

Highly recommended

After visiting several other car dealers, we contacted Motorama on the phone and spoke to Leo, and felt immediately at ease.
When we arrived at the dealership, Leo greeted us and looked after us very well. We ended up with the car we wanted for less than we thought we’d have to pay. We felt he had our interests as priority, and was not trying to sell us a loan/ demo car to profit himself in commission.
Reegan was also helpful when we picked up the car and we found the general service to be of a high standard.
I would recommend this dealership to anyone.

14 février 2018
Avis spontané
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Réponse de Motorama

Hi Ben,

I would like to thank you for your fantastic review and kind words regarding Leo and Regan. I will pass on your comments and I know it will make their day.

Appreciate your business and look forward to seeing you at your next service.

Regards

Colin Ambrosini - Sales Manager

Noté 2 sur 5 étoiles

Not the best experience

Once the deal was signed on the dotted line communication really tapered off. We struggled to get email replies, updated information regarding delivery dates and registration numbers. We required this for insurance policies, it was a real battle. Also it was evident the motorama team weren’t communicating to each other hindering the process of purchase and delivery. Very disjointed.

14 février 2018
Avis spontané
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Réponse de Motorama

Hi Damien & Kristen,

As per our conversation on Thursday, please accept my apology for the handling of your purchase. We don't get it right every time but with your feedback it will help the team moving forward into the future.

I look forward to meeting you both at 1st service time / New Owners Night.

Jason Collingwood

General Sales Manager

07 3290 7999

jason.collingwood@motorama.com.au

motorama.com.au

Noté 4 sur 5 étoiles

Good services from staffs and good …

Good services from staffs and good cars!!

14 février 2018
Avis spontané
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Réponse de Motorama

Hi Pawel,

Thank you for taking time out of your busy schedule to give the Motorama Mitsubishi Springwood team a 4 star rating.

We really appreciate the feedback.



#TeamMotoramaMitsubishiSpringwood

Noté 5 sur 5 étoiles

Great car Eclipse Cross from Motorama

Top notch service with well informed staff made the new car decision and subsequent purchase a most pleasurable experience. As a customer I felt valued and at no time pressured to make decisions and left the dealership
feeling I had made the right choice with a great value purchase suited to my needs.

14 février 2018
Avis spontané
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Réponse de Motorama

Hi Judith,

Thank you for your 5 Star review. We're so happy you had a pleasurable experience. Enjoy your New car!

Regards

Darren Johnson - General Manager
Motorama Mitsubishi Moorooka

Noté 5 sur 5 étoiles

We enjoyed dealing with the people at …

We enjoyed dealing with the people at Springwood Holden

14 février 2018
Avis spontané
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Réponse de Motorama

Hi Bruce.

I'm really happy you enjoyed your experience and want to thank you for your business and especially for taking the time to give us such a wonderful review.

Regards,

Dave Wiliams- Dealer Principal
Motorama Holden HSV Springwood

Noté 4 sur 5 étoiles

Friendly staff were very helpful

Friendly staff were very helpful but couldn’t have done it without Alan he was extremely professional and very attentive to our needs and very comfortable overall experience

14 février 2018
Avis spontané
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Réponse de Motorama

Hi Paige and Matt.

I'm really happy you enjoyed your experience and want to thank you for your business and kind words.

I will make sure ' Big Al ' reads this.

Regards,

Dave Wiliams- Dealer Principal
Motorama Holden HSV Springwood

Noté 4 sur 5 étoiles

Helpful

Helpful , good follow through 🙂

13 février 2018
Avis spontané
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Réponse de Motorama

Hi Wendy,

Thank you for your feedback, we are glad we could be of assistance

Thank you from the whole team at Clearance Cars Moorooka

Noté 5 sur 5 étoiles

Choose motorama you’ll be treated like …

Choose motorama you’ll be treated like family

13 février 2018
Avis spontané
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Réponse de Motorama

Hi Ross,

Being a family owned & managed business, I'm really happy you enjoyed your experience and want to thank you for your business,your kind words.

Regards,

Dave Wiliams- Dealer Principal
Motorama Holden HSV Springwood

Noté 5 sur 5 étoiles

Very impressed with sale and post-sale service at Motorama Moorooka!

Very impressed with sale and post-sale service at Motorama Moorooka!

From the moment we walked in the door we found that we were in good hands and looked after. We’d done a bit of research online and had a fair idea of what we thought we wanted. Alan listened and really got to the bottom of what it was we intended to use the vehicle for and steered us into a slightly different direction that we hadn’t previously considered. We found Alan had extensive knowledge about a huge range of cars and offered very useful advice. The one he recommended turned out to be exactly the right car for us and we are really very happy with our choice the Kia Sorento we brought. Alan let us know about options that were available to us at a price - like their extended warranty and special interior and exterior service - but we didn’t end up purchasing any extras and he wasn’t at all pushy about it. This car was a lot fancier than the cars we’d had before so the day we went in to pick it up, as it was Alan’s RDO, another knowledgeable Motorama staff member patiently took us through all the bells and whistles (and completed the paperwork with us) making the whole process so easy.

As for the post-sales service we experienced - we are also impressed with that. Unfortunately at the time we brought it there was a panel that was missing in the boot of the car that Alan tried to source for us before we picked the car up from the yard but with no luck. Alan had to order it in from overseas and, as we live in Cairns, courier it up to us. We had also enquired about getting a spare key for it because it only came with one. They’re expensive right, so imagine our surprise when Alan said that he’d had one organised for us and would post it up with the panel! So while we had to wait about two months for delivery… it was well worth the wait.

Thanks for your great service Alan & Motorama Moorooka! Would definitely recommend you.

13 février 2018
Avis spontané
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Réponse de Motorama

Hi Liliana,

Thank you so much for taking the time to write a 5 Star review. We're so happy Alan was able to help point you in the right direction and give you the knowledge you needed to make a decision with your new car. We appreciate your business and I hope we will see you in the future.

Enjoy your New Kia!

Regards

Darren Johnson - General Manager
Motorama Mitsubishi Moorooka

Noté 5 sur 5 étoiles

Thanks for helping us in the purchase …

Thanks for helping us in the purchase process, taking into consideration our thoughts and requirements while being genuine and positive.
We really appreciate the barbeque.

13 février 2018
Avis spontané
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Réponse de Motorama

Hi Marie,

Thank you for your fantastic review on the Motorama Mitsubishi Springwood team.

We really appreciate the feedback.

Enjoy your New Car & we will see you at first service time.

#TeamMotoramaMitsubishiSpringwood



Ps; Can I ask a favour. If possible could you also add your review on the Motorama Mitsubishi Team to our Facebook Page.

Thank you so much.

https://www.facebook.com/pg/MotoramaMitsubishiSpringwood/reviews/?ref=page_internal

Noté 5 sur 5 étoiles

Fantastic experience

Fantastic experience! All of the team at Motorama Toyota were very helpful, friendly and knew what they were talking about.

I walked in to look at my dream car, and was asked if I wanted a test drive within minutes. No booking. We are very pleased! We were looked after and treated well. They were very understanding of our circumstances also.

We would highly recommend the team at Motorama Toyota!!

13 février 2018
Avis spontané
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Réponse de Motorama

Thanks for the awesome review. It is nice to see a happy customer and we hope you are enjoying your dream car!

Kind Regards
Motorama Toyota Team

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