Motorgurus Avis 1 011

I recently bought a Hyundai Tucson from Joel at MotorGurus and the whole experience was excellent from start to finish. Joel was professional, friendly, and incredibly helpful throughout the process. He made everything straightforward, answered all my questions honestly, and never made me feel pressured at any point.

The Hyundai Tucson was presented perfectly and exactly as described. Joel went above and beyond to make sure I was happy with the purchase and confident driving away. Customer service like this is hard to find these days, and I wouldn’t hesitate to recommend Joel and MotorGurus to anyone looking for a quality car and a stress-free buying experience.

Thanks again, Joel — absolutely delighted with the car!

Not a great experience for myself. Was looking for a car after I’d had issues. Was sold a car that had previous long term problems which should have been picked up on the MOT and service yet it had no advisors. Some staff were quite rude on the phone when asking questions about the car and what will happen next. I was very sad and disappointed as I explained my personal circumstances and they were dismissed a lot. Being without car as it was in the garage for weeks with no updates from them, we had to contact them to find anything out.

One positive, is Owen. Owen is lovely and even though I no longer deal with this company, he did his job well and was always polite to me and helpful where he could be. So for that, thank you Owen for always being professional! Though I had not a good experience with the company and the car, I have only good things to say about Owen.

Owen was excellent through the process and made our part exchange and purchase straightforward. Impressive garage and service, thanks.

Efficient, friendly, easy. Thank you, Owen!

Worst car buying experience ever. Due to distance I bought sight unseen and paid for delivery. Car had body damage, all service history and book pack missing. After loads of lies and excuses they sent me the service book only. So still waiting to hear about the missing book pack, body damage and missing tools from the boot. Buyer beware is all I can say, other than I wish I’d read the bad reviews first.

Recently bought an Audi TT, I live quite far away so didn’t get the chance to view the vehicle before purchase, however, Russ was extremely helpful from the outset when we spoke on the phone, no pressure selling and extremely transparent about the vehicle, condition, and what work they would be carrying out. I went ahead and purchased the car, it was only that after a small snag was identified by Russ before delivery, however he called me before delivery to ensure I was still happy to accept, and has sent the replacement part to me at their expense. Transparent, honest, no pressure selling, I would 100% feel confident to purchase from again and highly recommend. Thanks for the smooth buying journey Russ!

Good to use, would come again, Thanks Dan

Good experience, everything was quick and smooth. The process was easy, communication was clear, and I’m very happy with the car. Would definitely recommend.

Excellent service from Start to finish from Russ. Also lovely service from Ana the delivery guy who was very helpful and pleasant too. Would definitely shop here again 🙂

Simon has been great with everything, got me out on a test drive after viewing the car and couldn’t be more happier with it all

Russ was helpful and professional from 1st contact. Thanks Russ

From inquiry to sale day any and all interactions with the salesman joel was extremely helpful and informing.

Service was outstanding from Joel, Would highly recommend.

The experience was very personal and warming. Joel (sales rep) was incredibly helpful and friendly. Answered every question I had and didnt hide anything. Thank you Joel, Thank you Motor gurus.

Great car . Owen been helpful and great with my purchase

Very good and attentive service from the staff, would recommend

Terrible company. I brought a car for over seven thousand pounds and after just one week the gearbox went. After I had it checked over by a mechanic he found that not only was the gearbox gone but three of the tyres needed replacing. It was leaking oil. And the brake pads was worn down to a dangerous level. I tried to contact them to return the car for a refund but I have been ignored. I am now leaving it to my solicitor to sort out as I want my money back. Please do not do business with this company.

Excellent experience buying a car from motor guru’s - Peter was brilliant. Looking forward to driving our new car!