Motorola Avis 378

I’m really impressed with my Motorola mobile!
The performance is smooth and reliable, with no lag even when multitasking. The battery life is excellent—it easily lasts the whole day with regular use.

I also love the clean, near-stock Android experience with no unnecessary apps, which makes everything faster and more user-friendly. The camera quality is great for everyday photos, and the design feels sleek and premium in hand.

Overall, Motorola offers amazing value for money. Highly recommended for anyone looking for a dependable smartphone!

Holy, I do not know where to start. This company is so bad to deal with. There is no phone support, only WhatsApp chat, and they do not reply to emails quickly enough. When I wanted to return my phone, it took over three weeks for them to even issue me a label. The phone was returned for over thirty working days and I had not been given a refund.

After forty working days since returning the device, I finally received my refund. How is this company even allowed to operate in the UK if it does not follow its own process, which states in the email “two to ten working days for a refund”...

Please save yourself the hassle and buy from a third party such as Amazon, eBay, or even SIM companies. The phones are good, but the customer support does not care at all.

I have had Motorola phones for years, but no more. G73 5g was first issued Jan 23. I bought it in probably July 23, with Android 13. It received the update to Versiin 14 in October 24. Now it is on their site as life expired and can get no further version updates. Absolutely terrible. Not even 3 years of updates. Motorola must have the shortest obselesence of any mobile phone surely. Just about to change my phone now. Motorola will not get mine nor my wife's, nor my friends and families business again, they will be warned as I am usually asked for a recommendation and say Motorola, no more. This will not be my last review on this phone and the disgusting treatment of loyal Motorola customers.

I bought Motorola charger 24/2/26 online at Motorla. Changed my mind 5 mins later. Completed ''reason for cancellation'' UPS package 1ZV8A297D930383540 has been sitting in local collection point for 6 weeks. 4 emails later and Resolver involved. No progress. UPS messaging simply kept repeating. It is only £30. John Lewis has simple policy 2 year no quibble guarantee and very simple refunds. Motorola mobility is deliberately unhelpful - garbage courier?; untrained staff ? bad distribution network? Those are not customers' problems.

Currently using edge 50 neo, love the phone, been using it since Nov. 2024, and a totally worth it phone, I recommend motorola to anyone planning to buy!!

Please reply to my email or give me a call:
Defected Frame [Incident: 260306-002456]

I have my fourth Motorola handset in succession, having recently moved from an Edge 50 Pro to the Edge 70. I have never had an issue with any of my four Motorola handsets. Motorola in my experience are attempting to continue in their off piest approach to the mobile telephone handset market and doing their own thing rather than racing shoulder to shoulder with other brands. The only issue I had with the new Edge 70 was Moto AI not working, an issue faced by a number of users. But, this was resolved by a very engaged customer service operator who finally worked out that the problems lay with Google Play settings. To date all is going well and I'm waiting for delivery of a pair of Motorola earbuds to begin building my ecosystem. It's going to be interesting over the next few months as Motorola push forward with both the hardware quality of their handsets and software development.

I am reluctant to even give them one star. Genuinely the worst company I have ever had the misfortune of dealing with. Never ever buy a product from them.
I was given a razr 40 ultra as a Christmas gift after three months the external display stopped working. I took the phone to a local approved repair centre and was advised to return to Motorola for repair as it was still under warranty
I received an email from them telling me my warranty was now void due to a small dent on the screen which looked like screen burn and if I wanted it repaired it would cost £650!!!! If I didn’t want it repaired I would have to pay £30 to have it returned to me!!!!
Shocking service from a dreadful company. Moral of the story- stick with Apple, at least you know upfront what it’s going to cost

DO NOT GET A MOTOROLA PHONE
The worst phone I have ever had, and the the worst customer service! No wonder they have only have a 1 star rating.

If being valued and supported are an important part of your customer service experience, then Motorola/Lenovo are not the company for you! But if being lied to, blatantly ignored and grenerally having your time wasted are key aspects of how you want to be treated, then these clowns are consumate professionals!

I will never understand how an organisation that created something as amazing as the Razr 60 Ultra, also came up with this diabolical, unprofessional shambles of a so called customer service proposition. Unless they paid external consultants to create the phone in question.

I've been trying for over a week to cancel an order and still no-one has had the decency to contact me and make this happen, instead, all I've had is lies and delays and blatantly being ignored.

I truly recommend the phone, but not the joke of a Company, therefore, happily buy it from a professinonal third party seller, but you do not hate yourself enough to involve the Clowns at Motorola, an absolute disgrace of an organisation in your purchase! One to avoid...

As many previous reviews have warned, I would strongly advise against buying from Motorola.
I ordered a phone in December, but there was an issue with delivery. I contacted customer support via WhatsApp and spoke with someone named Viktoria. Since they couldn’t give me any clear delivery date, I requested a refund, which was confirmed. However, 10 days later, the phone still arrived anyway.
From that point on, dealing with the company was extremely frustrating. There is no proper way to speak to a real person—everything is handled through WhatsApp or email, and responses can take days. When I tried contacting Lenovo UK (as they are connected), I was told to contact a different Motorola/Lenovo email, which just added to the confusion.
Every response I received was a generic message like:
“Your case has been moved to the relevant team” or
“Your case has been flagged as urgent”
In reality, nothing was resolved.
Complaints were ignored, and I was left chasing updates for months. In the end, I had to involve my bank (I paid by debit card), who were very helpful. After more than 3 months of emails, delays, I finally managed to return the phone and receive a refund.
Overall, a very poor customer service experience and not one I would want to repeat.

Ordered a phone from Motorola UK, it arrived on time but was faulty (bottom speaker didn't work). I requested a return on their sales support form online, to which I received a reply within 24 hours stating that someone from the refunds team would be in touch, but that it would take "days". Several ignored replies from me to them, and WhatsApp chats that lead nowhere and I still haven't been able to return the phone 4 weeks later.

If anything goes wrong they are absolutely awful and simply won't help. You can't even perform a chargeback because they require proof of a return being accepted.

Bad bad bad. Don't buy from them directly.

I do think their phones are good quality though, so buy from a reputable store like Argos. Don't buy from them directly.

My Motorola flip phone's screen failed after a year. Returned it for repair under warranty. They refused to repair it, as a small piece of the trim around the hinge had come loose (due to poor build quality), claiming that this was due to an impact, which it definitely wasn't. Exactly the same piece of trim failed on my son's Motorola flip phone after two weeks of ownership. Clearly their phones are not fit for purpose and they will use any excuse to avoid paying out on warranty claims

Returned mobile phone unopened to Motorola, had confirmation they received it, on 18th February said refund was processed, 4 weeks later no refund and an absolute nightmare to get hold of anyone, despite several bot chats which are absolutely useless and eventually several live what's app messages , still no idea where my refund is , please do not purchase from Motorola, you will regret it,...

I've been a fan of Motorola for a few years. It started with Z2 version with moto mods (attached speaker), then Z3, then G23 and now i'm lookong forward to upgrade once again but can't find a right smartphone with Triple Tray (dual physical SIM + memory card). I was extremwly disappointed after receiving G75 and realising it doesn't have double physical SIM. It's pity this company doesn't give me any other choice than abandon it. Sayonara.

This company is problematic to get hold of, shame they used to be great. Customer service is AI jargon and there is no phone number active anymore. Looks like Motorola is going to die again. Stuck with a device I can't use and can't access help. I'm 40 and just want a resolution and can't get one.

I would just like to take this opportunity to give credit where credit is deserved........... Evdokia is an a absolute credit to Motorola she has been absolutely fantastic with her friendly and warm customer service and professionalism. From the very start working on my case Evdokia has always kept in touch with me on a regular basis keeping me updated and she has always gone that extra mile to make sure my enquiry is being dealt with. Thankyou so much again Edvokia for all your help! 10/10.

I rarely write reviews, but my experience with Motorola’s returns and customer service has been extremely disappointing.

It has now been over six weeks since I returned my item and requested a refund, and the issue still hasn’t been resolved. During this time, I have contacted customer support multiple times, only to receive the same repeated responses without any real progress or clear explanation of what is happening.

About four weeks ago, I was assured that the issue would be sorted out shortly, but nothing has changed since then. The lack of communication, transparency, and follow-through has left me completely in the dark about the status of my refund.

As someone who almost never leaves reviews, it says a lot that I felt the need to share this experience. I hope Motorola improves its returns process and customer support, because the current level of service has been very frustrating.

Have been trying to return a phone soon after purchase for the last 3 months. Customer service is pretty much non-existent. When my email is finally answered, it does not solve the issue, but prolongs it by putting up barriers. PLEASE CAN I RETURN THIS PHONE.

Don't buy from this store as if you want to return as you'll be put through weeks of stress due to their incompetence! I ordered a g86 power from black Friday sale. Using it over the Christmas period I found a number of issues with it mainly the video camera audio being very poor. I emailed the support and tried what they told me, even resetting the phone with their repair software. Nothing fixed it and they offered a repair, not a replacement. I felt since the phone was brand new a repair would be a bad idea so wanted to return it as faulty which is part of the consumer rights act. After I stated this, I had to wait 2 weeks just for that return request to be accepted by their "appropriate" department. When it was accepted I had to wait a further 3 weeks just for the TNT return label. So 5 weeks just for a return label! Then another week for the return to be sent back to the Netherlands, and a further 5 days for the refund to clear. So overall a long drawn out process making me never want to touch a Motorola phone again.