Mixed experience, it all depends on person you get to help you. People on reception welcoming & helpful. Staff not pushy for you to buy. However, first person who assisted us said he would call me but... Voir plus
Établissement
Changer d'établissementQueensway Meadow Industrial Estate, NP19 4SS Newport, Gwent, GB
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Lisez les avis des autres
From my initial contact with Motorpoint, to the final day of purchase, I was treated with respect and understanding. The communication from Paul in Derby was excellent, I was happy with part ex valuat... Voir plus
A fab stress free experience all helped by a fantastic salesman called Marc he went above and beyond my expectation in getting the the right finance deal for me to suit my pocket. Big shout out to Ma... Voir plus
The whole experience of buying a new car was so easy at Motorpoint. The salesman (Owain) at Motorpoint was very welcoming yet professional, he gave us the keys and left us to look over the car with n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Écrit par l'entreprise
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Coordonnées de contact
Queensway Meadow Industrial Estate, NP19 4SS, Newport, Gwent, Royaume-Uni
- 01633 739362
Over 1000 new cars every week
4,6
Excellent
2 k avis
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Réponse de Motorpoint - Newport
Thank you very much for the great feedback and 5* review - we appreciate it!
Kind regards,
Motorpoint Newport
Owain was amazing very professional and…
Owain was amazing very professional and made the experience very easy, just all very relaxed from start to finish, thank you!
27 juin 2026
Réponse de Motorpoint - Newport
We're delighted to hear that your experience was professional and easy from start to finish with Owain! We appreciate your kind words and are so glad you felt relaxed throughout.
Thank you
Motorpoint Newport
Fantastic service from start to finish
Fantastic service from start to finish, from the first person we spoke to to the last.
1 juillet 2026
Réponse de Motorpoint - Newport
We're delighted to hear that you experienced fantastic service throughout your entire interaction with us. Thank you for sharing your positive feedback.
Thank you
Motorpoint Newport
Réponse de Motorpoint - Newport
Thank you for your fantastic feedback! We are so pleased to hear that you received excellent service and would definitely recommend us.
Thank you
Motorpoint Newport
Bought Ford Eco car this month
Bought Ford Eco Sport car this month. Told it had been MOTd & Serviced in March. Took it back to Motorpoint Newport this week, due to the handbrake being faulty. Not even holding on flat road and definately not on hill near my house. DVLA would not be happy with this review. Please Motorpoint, check your vehicles more closely to avoid possible accidents. I will be collecting my car next Tuesday, after the braking system is more fully checked. The lady assisting me has been very helpful.
1 juillet 2026
Réponse de Motorpoint - Newport
We sincerely apologise for the issues you've experienced with the handbrake on your recently purchased vehicle. We understand your concern regarding safety and the inconvenience this has caused. We will pass this feedback along to the management and preparation team.
Thank you
Motorpoint Newport
so many cars to choose from
so many cars to choose from, paid a deposit, arranged to collect, everything went smoothly. all staff were very friendly and professional. every car in the car park were sparkling clean.
30 juin 2026
Réponse de Motorpoint - Newport
We're so pleased to hear you had many cars to choose from, and that collecting your car went smoothly. It's fantastic to know our staff were friendly and professional, and that the cars were sparkling clean!
Thank you
Motorpoint Newport
Left alone to shop at ease
Greeted at the door by the sales reps and left to browse the stock in peace.
No credit checks to take the cars out for a test drive.
Good customer service.
Sales reps really know their stuff.
30 juin 2026
Réponse de Motorpoint - Newport
We're delighted to hear you had such a positive experience with us. It's great to know you appreciated being able to browse at your leisure and found our sales representatives knowledgeable and helpful. We're also pleased that our test drive policy contributed to your satisfaction!
Thank you
Motorpoint Newport
First time at Motorpoint
This was our first experience of Motorpoint and it was great. From help finding the right car, arranging finance, and the final handover the whole experience was seamless.
It was also a pleasure dealing with Lauren who for a young lady was very knowledgeable, and made us feel at ease.
29 juin 2026
Réponse de Motorpoint - Newport
We're so pleased to hear your first experience with us was great and seamless! It's wonderful that our Lauren was knowledgeable and made you feel at ease! We appreciate it.
Thank you
Motorpoint Newport
Rhys made the experience very easy and…
Rhys made the experience very easy and enjoyable. Great service!
22 juin 2026
Réponse de Motorpoint - Newport
We appreciate your kind words! We are so pleased to hear that Rhys made your experience easy and enjoyable. Thank you for your feedback!
Thank you
Motorpoint Newport
No sign of cash after FOUR days
Went to the Newport centre Wales for about 12noon and they took away my car. After about 20 mins the gay came back and said the online valuation is correct and if you agree the money will be in the bank in just a few minutes. That was Friday and now its Tuesday and still no money despite a phone call, an app chat and 2 emails to Lewis the assistant manager. Feeling very ignored and worried its a 15k car and I need the cash. Issue resolved after 4 days, seems it was weekend banking issues.
26 juin 2026
Avis spontané
Réponse de Motorpoint - Newport
Thank you for sharing your experience. I'm truly sorry to hear about the delay in receiving your payment and the frustration this has caused. I understand your concern, especially with a significant amount involved. We want to ensure this is resolved for you as quickly as possible - are you able to email your details to NewportCustomerCare@motorpoint.co.uk - we want to get this sorted for you as soon as possible! We are so sorry.
Thank you
Motorpoint Newport
From booking a test drive to purchasing a car an excellent service
I messaged through the website to book a test drive and was contacted by Owen who arranged a test drive at a time that was suitable for me. I contacted him again to change the time which was not a problem and the car was ready to test drive when I arrived. There was no pressure to buy the car and Owen was on hand to answer any questions my husband and I had. I was part exchanging my car and that went as smoothly as purchasing my new car. Excellent service from start to finish.
22 juin 2026
Réponse de Motorpoint - Newport
We're so pleased to hear you had such an excellent experience from start to finish! It's wonderful that arranging and changing your test drive was easy, and that you felt no pressure during your visit. We are glad that Owen assisted you!
Thank you
Motorpoint Newport
Réponse de Motorpoint - Newport
We appreciate you taking the time to leave us a review. We're so glad to hear that our team's helpfulness contributed to your pleasant shopping experience!
Thank you
Motorpoint Newport
Réponse de Motorpoint - Newport
We appreciate your positive feedback! Thank you for your review! We hope to see you again in the future.
Thank you
Motorpoint Newport
GOT THERE EVENTUALLY
The initial contact was at times frustrating, dealing with different people.
Trying to move a vehicle was fairly easy when I asked if motorpoint wanted to sell the car.
The actual collection of the car in time allocation needs to be longer.
I spent the following three days on Utube finding things out that should have been explained at the dealership.
25 juin 2026
Réponse de Motorpoint - Newport
We appreciate you sharing your feedback. We are sorry to hear about the frustrations you experienced with initial contacts and the collection process. We understand your concerns regarding the time allocated for collection and the need for more comprehensive explanations. Your insights are valuable as we continuously work to improve our services - so thankyou for this.
Thank you
Motorpoint Newport
Excellent advice and service
Chose a car on the day and picked it up a 2 days later
Excellent advice and excellent service
Thank you motorpoint
16 juin 2026
Réponse de Motorpoint - Newport
We're so glad you had excellent advice and service, and that your car pickup was quick! Thank you so much for the feedback we appreciate it!
Happy Motoring!
Motorpoint Newport
Bought a BMW 1 series earlier from…
Bought a BMW 1 series earlier from Motorpoint from Edwin Ricci, a first class salesman who was a pleasure to deal with. The process was very quick and easy . His manager was also fantastic resolving a minor issue for me, no thanks to customer service!.
Many thanks Edwin and please also pass on my gratitude to your boss.
23 juin 2026
Avis spontané
Réponse de Motorpoint - Newport
We're delighted to hear you had such a positive experience with Edwin! It's wonderful to know our team made your purchase quick and easy. We appreciate your kind words and look forward to assisting you again!
Happy Motoring!
Motorpoint Newport
Excellent customer service from Chris…
Excellent customer service from Chris Kettle. Very helpful and friendly
21 juin 2026
Réponse de Motorpoint - Newport
We're delighted to hear Chris was very helpful and friendly. We appreciate your kind words!
Happy Motoring!
Motorpoint Newport
Great service!
Great experience. My second car through Motorpoint very smooth and easy service. Thank you 😊
2 juin 2026
Réponse de Motorpoint - Newport
We're so glad your second car purchase was smooth and easy. Thank you for your kind feedback!
Happy Motoring!
Motorpoint Newport
Marc Williams top Sales Man
Marc Williams was excellent. He was so helpful and down to earth. Made the whole process enjoyable. I had already been into store twice before and the previous sales man didn't seem interested so I was glad when I returned a 3rd time that I met Marc. Top Sales man.
15 juin 2026
Réponse de Motorpoint - Newport
We are so glad to hear that Marc made your experience enjoyable and provided excellent service! We appreciate your kind words, thankyou!
Happy Motoring!
Motorpoint Newport
Réponse de Motorpoint - Newport
We appreciate your feedback. We're glad our team was friendly and helpful.
Thank you
Motorpoint Newport
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