mountainwarehouse.co.uk Avis 

Yesterday I found just the jacket I wanted. Right size ,right colour, and a good price

Poor quality kids shoes. After 3months wear, the velcro is badly worn, the top of the toe is destroyed and the sole has worn down so quickly, there is a hole at the toe! They claim to be isodry but they are going in the bin, as they are leaking water. Waste of £20. Won’t be going back! Should’ve paid more to a reputable harder wearing brand!

Visited Mountain Warehouse in Ely Cambs. and Lauren was very pleasant, helpful and informative.

Pretty disappointing service - told items are in stock - ordered with next day service. It's now end of the day, two days later I still don't have. That's after the previous order being cancelled on me. Rubbish service.

Mountain Warehouse are absolutely wonderful to buy from. Their returns are prompt and you are constantly notified about every little detail. Call centre staff are excellent too. I cannot praise them enough - I only wish all companies were as good as Mountain Warehouse.

Another company who need chasing when you have returned online purchases and expect them to fulfil their obligations to refund your money in 14 days of receipt. Told it probably hadn't been processed at the warehouse yet. Surely not that difficult, or hoping that customers forget to chase? Annoying. Did refund promptly when emailed but so irritating with these online companies that you have to badger them to get your money back for a return.

I strongly advise you dont order anything online from this company as you will not get it or it will take ages.

They will quote "Problems at The Warehouse" and just give you a load of automated supplies.

I cancelled my order and had th threaten legal action to get a refund.

Today I rang the Tillicoultry branch, spoke to John. He did not have the size of trousers I was looking for . He suggested I went on line. He said he would look for the correct code I needed and would ring me back.
This he did and was able to place an order.
Thank you.

Delivery is really slow and despite paying for express delivery my order took longer than 2 days to get to me. Luckily customer service was on it and was able to cancel my order! I would not order again from them.

Sent off a return. Got the refund today, but for completely random amounts which don't match what I paid. I have queried it of course, but had I not looked at it closely I'd have lost that money. Don't trust them at all now - won't order again.

We came shopping to buy some waterproof trousers and tops for grandchildren. The staff were excellent with advice and available choices. They couldn't have been more helpful and made the experience a pleasure. Because of that, I will be returning. Thank you.

Terrible returns and refund experience. Items not arrived and had to hand write a form to request a refund. No ability to match up refunds to orders and so lots of confusion over what has been returned and what hasn’t. Returned two items to a store and only got a refund for one. +29 days later I’m still waiting for £139.99 to be credited back to me. When I’ve queried they told me a previous refund is for this item, despite that refund being for a different amount and occurring before I’d even returned the coat to store!

I had ordered some shoes online and the walking boots are really comfortable , I was told if I do a review , I get 10% off my next purchase , I do lots of walking and find every outdoor boot I have bought comfortable.

Having ordered then needed to return an item I spoke to Victoria on the live chat about being able to exchange for a smaller size. She was able to send this the same day on express delivery as I had already started the process of returning to them. She was more than helpful, great service.

My order never arrived, they kept saying it was coming and it never did. Absolutely grim company never buy from here

Hairda! Such a Great cutomer support from beginning to end of the process. You really informed me and go the extra mile at every stage.

ordered a christmas present on the 3rd dec waited until the 22nd as i got a bit worried it was`nt going to arrive. It is`nt going to be sent !!! didnt tell me till i got in contact, at least i have 2 days left to get something sorted!!! so a big thank you ... no its a big NO dont use there online shopping its rubbish

I placed an order of two items and the funds were taken from my account. I received an email 10 days later to say that my items had dispatched. When my parcel arrived this contained only one item. I contacted customer services and I was informed that the second item was out of stock and I would receive a refund. At no point did I receive a notification to say that this item was out of stock. They have taken my money for an order that they could not fulfill and I can only think they would have continued to hold my money if I hadn't contacted them. Avoid at all costs.

Extremely disappointed with the service, they have lost most of my £500+ order and now are requesting for me to fill in the enquiry for BY HAND listing all the items they haven't delivered (word doc with 20ish items listed isn't good enough). Fabulous techniques to persuade you to give up... Very unlikely to be ordering again and still uncertain of the outcome.

They took £16.95 off me on October 5th then supplied gloves instead of mittens. Returned October 18th. No refund at November 9th.I should have read the one star reviews. J L Hutchinson.