Mountgrange Heritage Avis 

There were a few really good experiences I've had in my life that I would count as a "once in a lifetime moment", but Natalie provided just that. A seemless experience that felt like I didn't have to do any work at all. 5 out 5 and would be 10 if possible

Natalie Simpkin-Robles was professional and super helpful throughout, 10/10 would recommend

Natalie is a stellar advisor and a lovely person to lead you through the process. Incredibly helpful and just a joy to work with!

Natalie is an incredible agent - super personable, organised, smart and tenacious. She exudes calm in a crisis and I trust her to get us over the line, every time. I’d recommend her highly to anyone!

I have been impressed with the level of knowledge and understanding of the needs in, and practicalities of, an ever increasingly complex market by the Mountgrange Heritage team. In particular, Charlotte Moody gets the nuances involved and has the ability to turn what at first seems a complex ask into a simple reality.

We had tremendous support & honest advice from Charlotte Moody. Thanks Charlotte 🤩

Natalie is really good at her job! I recommend her advice.

Natalie takes a personable and dedicated approach to all she sets her mind to. I am pleased to say I have known Natalie across many years and she has always maintained high professional standards being extremely reliable, knowledgable and passionate about her profession. She is empathetic, caring and delivers all projects with efficiency, enthusiasm and a drive to support her clients and colleagues to the highest standards. It is truly a pleasure to work with Natalie.

Our experience with Natalie was great.
Great professionalism and seriousness
Thank you Natalie

We have just moved into our new rental apartment in London following the excellent service provided by Natalie. The service she provided during our apartment search was exemplary. Natalie was prompt in replying to any of our queries. She had a warm persona and was highly personable throughout our dealings with her. I would highly recommend Natalie to anybody in search of an apartment in the Notting Hill/Ladbroke Grove area.

I truly have no words to express how wonderful the Mountgrange Heritage team was. They were an absolute rock throughout the ups and downs of a complex sale, consistently encouraging, professional, and efficient to the highest degree. I would recommend them without hesitation.

Evelyn Cantacuzene-Speransky

Natalie is the most professional, super intelligent and the kindness agent I ever met! It was pleasure to meet me such a beautiful soul agent! I wish her all the best in this career path as Natalie is an absolutely Top agent!

I was told by a Mountgrange agent that the couple who wanted to rent my flat were perfect, that he was an art dealer and she an interior designer. I did not meet them. I stupidly trusted that Mountgrange had done their diligence and believed they had found ‘ideal tenants’. From the start I was wrong. The tenant was rude, uncooperative, he never once paid rent on time. He left owing thousands. He lied. He did things to my flat that were outside the contract. He was in plain words an utter nightmare. Once I got the message I started to do my own research. My art contacts couldn’t find trace of an art dealer under that name. The interior designer had no track record on the internet. Yet the agents at Mountgrange continued to defend the tenants. They assured me they could pay and would do so at their own discretion. The tenancy ended last October and thankfully they left but still owing thousands and with no forwarding address. Many of my personal things were taken. The redecoration to make good damages and changes has cost me a fortune. Red letters and legal letters for unpaid bills arrive on a regular basis. Not once has Mountgrange apologised. They told me I had to deal with the creditors who are pursuing this man myself. They said the tenants passed their checks and it was not their responsibility. I feel completely let down and that I am dealing with the mess and the loss on my own. I have walked away from it all now as frankly what else can I do. But I want to warn others that this is not a company that will act in your interests.

We rented a property through mount grange and were pleased with the service we received
On exiting the property we had some issues with the landlords evaluation and mountgrange have been exceedingly helpful going above and beyond to help us
Tom particularly has been quick with his responses advice and very helpful advising us all the way through this process. I would recommend Moungrange but particularly Tom French for his understanding and knowledge in what is a difficult problem I have nothing but praise and thanks

Great communcation and always willing to help.

We were very happy with Tom French's support throughout our tenancy - always responsive and able to resolve issues.

Wonderful service, they found the right buyers without have to go through a host of time wasters. Excellent communications and overall made the experience easier and less stressful.

Great process, everything was easy and Natalie was very helpful along the way !

The Mountgrange Heritage team is outstanding. The combination of an excellent working knowledge of the property market across the board and an intimate knowledge of their local area means that they provide expert advice, as well as an excellent service. I thoroughly recommend that you give them a call.

Dear Veronica,

She is a wonderful person. She has been my greatest support throughout the entire process in London. She is also someone who has provided me with even more support than my own agent, and who has always responded to me with a kind reply. Her attention to detail and meticulousness, along with her ability to organise everything in a well-planned manner, have made me very happy, and I will always be grateful to have encountered someone like her. Veronica is a great asset, and I would like to express my sincere gratitude and send her my warmest regards.