Mountgrange Heritage Avis 

I recently had the pleasure of working with Mountgrange Heritage and felt compelled to share my outstanding experience. From the initial consultation to the final closing, the team demonstrated a level of professionalism and dedication that far exceeded my expectations.

Madison was very helpful with a client of ours who was interested in a house she was marketing. She updated us as the situation changed and always communicated well. She was knowledgeable, friendly and professional and we felt like we were in safe hands.

Veronica is a fantastic property manager, she is always responsive and helpful in every situation.

My partner let her flat through Mountgrange Hetitage. Big mistake.
Not only they wouldn’t do much, but the little they did was to get non existent problems fixed at high rates.
The tenants were also a nightmare, very demanding and everything had to be now, despite there were things that had to be done by the freeholder.
Despite we were paying fees for running the place it seemed they were siding with the tenants against us, and sometimes it seemed we were doing their job.
It got to a stage where we could not cope dealing with the agent and the tenants and we had to serve notice longer than the legal time.
We would never let them managing our place nor recommend anybody to use their services.
We have finally got our life back and we are happy with our decision.
We had problems with some of the staff but the worst of all was the letting manager. Not an asset for the company and are not surprised they get terrible feedback and loose customers.

Emma was extremely helpful throughout the selling process of our London flat. She was clear about costs and issues that would be raised by potential buyers, giving us time to rectify things. This was a long selling process and we were glad that she could walk us through it. .

I had a fantastic experience with Mountgrange Heritage when selling my property in West London. Their team's professionalism and expertise made the entire process smooth and stress-free. From accurate property valuation to effective marketing, they exceeded my expectations. Their commitment to achieving the best result for me was evident throughout. I highly recommend Mountgrange Heritage to anyone looking for top-notch property services in West London.

I had such an amazing experience with Mountgrange Heritage. The team are committed and caring, they kept me informed every step of the way giving me regular updates - something I have always struggled to get with previous estate agents.

I rented through them in London. It took 4 months for them to fix the heating (and it was winter) and the bathroom fans (resulting in mold). Eventually the maintenance improved, but since I moved out, they have tried to charge me half the cost of repainting the entire 3-story home for normal wear and tear, falsely claiming everything had been freshly painted when I moved in, though it was not (and the inventory report clearly proves it was not). They quoted me a ridiculously high cost and said they wouldn't accept any other reputable contractors' estimates. We have taken the dispute to mediation. #MountGrangeNeverAgain.

A letting agent with a dark soul

My experience is very similar to the one shared by Harriet. I had to deal with a letting agency which was quite dismissive if not rude.

Mountgrange Heritage was not afraid to
* Call an oven temperamental when it was not working for 12 months . I needed to appoint an inspector for them to finally acknowledge the issue
* Qualify standard to have mice in a London flat with 1000 Pounds a week rent
* Hardly apology for any problem happening in the flat ( there was a decent number)
* Increase the rent by 20 % after Covid crisis when the landlord initially suggested an increase of 2 %
* Mock my French accent

The no manner style seems to come originally from the Top Management full of what I could feel as False-Self. So don't be masochistic as I may have been. Run away there are so many nice and efficient letting agencies in London

I rented from Mountgrange Heritage in Holland Park form May 2020 through to August 2021 - clearly one of the most uncertain times for residential property management in recent history!

In spite of a difficult and challenging environment, I found the staff at Mountgrange nothing but helpful and supportive. Issues were swiftly resolved, and the checkout process was the smoothest experience I have ever had with a rental agency! In particular, Charlotte Heaton was extremely professional to work with, and I would wholeheartedly recommend their services.

Just rented a house through them and have had a great experience. Very happy with Andrew in the remarks team, and also follow up from Linus. Great stuff.

The aggressive tactics of this estate agent are altogether unprofessional and could have jeopardised my transaction. This agent failed to pass on the information between the relevant parties and did not contribute to the success of the transaction. Given the fees charged, I would have expected a much more professional service.