Mouse House Cheese Company Avis 

314
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 3 sur 5 étoiles

I ordered a Father’s Day cheese selection and chose the Father’s Day delivery option. The order wasn’t even sent out until after Father’s Day, so it arrived too late to be given as the gift I’d plan... Voir plus

Noté 5 sur 5 étoiles

They went above and beyond to get my delivery to me for a very special upcoming event we are having. What friendly helpful people makes a change to be able to speak with a real person. And as for the... Voir plus

Noté 1 sur 5 étoiles

TERRIBLE SERVICE ( ACTUALLY, NO SERVICE AT ALL!!) HAMPERS NOT DELIVERED IN TIME EVEN WHEN OUR HAMPERS ORDERS WERE PLACE 3 WEEKS IN ADVANCE FOR CHRISTMAS, NO ONE IS ANSWERING THE PHONE. THE AGE OLD LAM... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fromagerie

Écrit par l'entreprise

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

314 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 40 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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3,9

Tous les avis

(314)

58 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service, great products. Yummy.

I've made a few orders over a couple of years and it's always been an excellent experience.
I love the variety of cheese, some truly lovely flavours. Very good pricing too.
The cheese generally has a good long life.

A couple of times when I've ordered lucky dip mystery selections, I've asked to not have a certain flavour included and my request has always been followed. Thanks very much.

7 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

This company is Excellent!

This company is Excellent!

The pros for this company: Massive selection of the most amazing cheeses, incredible deals (10 barrels for £20), ordering is simple and quick, order arrives well packaged and with a little ice block to keep everything cool and have never had to wait more than 48 hours from ordering to delivery.

The cons for this company: The products are so amazing, I now have a cheese problem!

23 mai 2025
Avis spontané
Noté 2 sur 5 étoiles

Lovely cheese but awful communication

Lovely cheese. But terribly let down by delivery and communication. Orders sent by Royal Mail with no notification or tracking details. Orders taking almost two weeks to arrive and sent with inadequate chill packs. With the delivery taking three to four days to arrive after dispatch in hot weather there cheese is likely to be in poor condition when it arrives.

10 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful cheese

Wonderful cheese. I was given some for a present so thought I'd try some more. Have loved it all.

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Gorgeous flavours and good use-by dates

All the cheeses are gorgeous. They have reasonable-length use-by dates too, and as they are all strong flavours, this is helpful, as it gives [you] the chance to enjoy each cheese fully.

14 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing cheese

Amazing cheese, I absolutely love these cheeses and find myself dreaming about them when I’ve eaten it all. I have placed 3 orders now and they’ve been perfect every time! The Guru cheese is my absolute favourite and I ordered 3 as part of my order. Once order is dispatched it is delivered within 24hrs via Royal Mail. They often also send out offers too 🖤

14 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service and product

Great service and product - excellent communication from Marie who reassured me for gift deliveries throughout and recipients really delighted - thanks Mouse House!

3 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Even the postman says cheese

Even the postman says cheese when he takes a photo haha brilliant company to deal with the cheese is something else much better then the supermarket stuff this is proper cheese dont take my word for it try some you wont be disapointed

6 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

THE BEST TASTING CHEESE I first started buying Mouse House…

I first started buying Mouse House cheese when they were on QVC, and I purchased their cheese repeatedly because it was that lovely. Now I buy direct from them because I get it delivered a lot quicker and I can choose the selection that I want, but it makes no difference because all of the cheese from this company tastes gorgeous ❤️

5 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Clearer ordering process please.

I ordered four cheeses to get four cheeses free for Easter. It wasn't until I processed the order that I found out that I should have put a code in to get this offer. So then I ordered another four just so I could gey the free offer. I was gutted that I missed out on four extra delicious cheeses. My daughter said she would have fond the same but too late now.
Please can you make the ordering system clearer because I was looking for a numbered code and not letters.
We are throughly enjoying the orange and whisky and the caramelised red onion cheeses. I am giving some to my grown-up children for Easter instead of Easter eggs. Thank you for these feel good cheeses to have with crackers and chutney.

3 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely Love The Mouse House

I placed my first order just before Christmas and now even the postman comments when I get a delivery that isnt cheese. Just tried the Brewers choice for the first time, fabulous. I love the vintage Cheddar but my absolute favourite is the Garlic and chive, it tastes like a hard cheese Boursin. Although I have just taken delivery of a red Leicester so I may have to amend. I wont be getting cheese from the supermarket ever again.

23 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Odd taste and smell

Bought two of their vintage cheddar truckles. Opened the first one and was hugely disappointed with the taste and smell. It had an odd sour taste which quite overpowered the flavour of the cheese. Not something I would serve on a cheeseboard so I thought I’d try a cheese sauce and that was worse. I’ve never had a cheese sauce turn to foam in the pan and if that wasn’t enough the sauce tasted like watered down milk. I’m afraid the second truckle went in the bin and both were well within date. Will definitely not buy again.

26 février 2025
Avis spontané
Noté 5 sur 5 étoiles

At last, corrective action!

Today, I again brought the pricing issue to the company and at last, something was done to correct it, thanks for the fast, sensible action of Marie, but why did it take several previous purchases and complaints to get it fixed? As a result, I'm revising my review.

20 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent taste and price

I have had this cheese for over
A year now my favourite is the cheddar and Red Leicester
But me, family and friends have liked all flavours
Make great presents for cheese lovers and for cheese boards
For a crowd
Arrives within a few days fresh and well packaged also well labelled with instructions for courier
Excellent taste and price highly recommend
Will continue to order throughout
The year

14 février 2025
Avis spontané
Noté 2 sur 5 étoiles

Lovely cheese but watch the dates!

Lovely cheese but watch the dates! My rainbow box arrived, 7 truckles to eat within 4 days!!! I won't re order now after reading other reviews of others having the same issue. Clearly not a one off! Shame...

25 janvier 2025
Avis spontané

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