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Lisez les avis des autres

Noté 5 sur 5 étoiles

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everyth... Voir plus

Noté 5 sur 5 étoiles

I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was deliv... Voir plus

Noté 4 sur 5 étoiles

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mo... Voir plus

Noté 5 sur 5 étoiles

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what... Voir plus

À propos de l'entreprise

  1. Fournisseur de connexion internet

Écrit par l'entreprise

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

654 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent temporary WiFi solution

Brilliant service the router provided full WiFi coverage all around my house and worked better than a normal supplier I was able to run gaming, tv streaming, iPads and PC all at the same time with no issues. Very easy service to deal with would recommend to anyone very fast delivery and instant return of my deposit all in all very professional company. Thank you

17 avril 2024
Noté 2 sur 5 étoiles

First couple days the reception was…

First couple days the reception was acceptable but from day 3 to 9 appalling, hence the reason sending router back couple days earlier.

10 avril 2024
Avis spontané
Logo de Moving internet

Réponse de Moving internet

Hello Sunil,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into, I can see that your hire was for 10 days and the free tracking return label code shows that you returned it on the 9th day. Unfortunately, the customer service team had not been contacted about any speed-related issues during your hire. In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves cross-checking coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we promptly arrange for a replacement device running on the alternative data network to be dispatched to the client.

We apologise for any inconvenience experienced.

Kind regards,
Moving Internet

Noté 5 sur 5 étoiles

Good, efficient, no fuss

They swiftly delivered a router which worked well, providing good and reliable broadband, during my house move. Fulfilled a vital need, easy to order, no fuss—generally they made it easy and uncomplicated. Would recommend. +

2 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Easy, straightforward, and effective. We had a baby camera, laptop, and three phones on it. We watched Netflix at night too with no issues. Easily extended which we did because our permanent internet took a little long to install properly. Would use again and recommend!

5 avril 2024
Avis spontané
Noté 4 sur 5 étoiles

The router arrived promptly

The router arrived promptly, ordered on Saturday night for hire on the Tuesday and it was with me before 8am Tuesday. Easy set up; plug in and go, password on the modem.
We could play games and watch TV on the PlayStation and have a couple phones connected with little issues however if my sonwas then to put his switch console on or if we wanted to use the alexa that was too much and it would slow down to a regular buffer. I'd say that should be expected from a temporary device and we just adjusted our usage to accommodate it.
I was a bit worried about fines and not getting deposits back; the customer service made it very clear what day I needed to post on and they can see when I posted from the tracking info so no worries for if post is slow. It was one less thing to stress about when moving house and I would definitely recommend.

9 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Responsive support

Dispatched quickly but as it was Easter weekend arrived after my contract started so they moved the contract start date. No dramas.

29 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Moving house

When moving house, we found out we would be without internet for over a week until installation completed. Having not heard of moving internet before, I was hesitant as to how good it would be but it did exactly as set out on its internet page. Router arrived swiftly (over a bank holiday weekend), plugged in and everything worked and internet speed was fast. Had to extend time period, was no trouble and easy to do. Router returned and deposit back in my account quickly. No negatives - brilliant service!

2 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

AVOID - NOT TRUSTWORTHY

AVOID - UNTRUSTWORTHY COMPANY! Arrived days after the date it was supposed to, they refused to refund me, and then ghosted my emails sent about this (but funnily enough someone called Lillian was responsive when wanting my business). Am now going via my bank to get a refund. No doubt they will reply to this review with some rubbish, but my advise is to avoid.

_____
JUST ADDING TO THIS: as predicted, this company has replied to my review with a load of absolute rubbish. However, on a positive note, this has led to them rightly refunding me. I still have not received any reply from my last 4 emails though. Rubbish customer service, unless you hare yet to buy!

4 avril 2024
Avis spontané
Logo de Moving internet

Réponse de Moving internet

Hello,
This has been looked into.

Regarding the late arrival of your assigned device, I can see you placed your order on just after midnight leading into Friday the 29th of March which was a public holiday in the UK (Good Friday) with a start date of 30th. Understandable Royal mail was not in full operation during the public holiday season which meant the device arrived after the public holiday(information was about public holiday delivery and dispatch times where also on our website).
I can see the customer service team emailed you to notify you about the delivery delay that would occure due to the order being made on a public holiday season .
I can also see you had contacted us to acknowledge you had ordered on a public holday and about it's impact on the delivery of the device.

I can also see the customer service team had replied you saying "you are not being charged for the days the device will be in transit to you, as your start date has been updated to have the delivery date as the start of hire date". But you had replied requesting to cancel the order, and the customer serviec team had replied to say you should reject the package when Royal mail delivers it(so that the order can be refunded when we get it back).
But you had later replied saying you had accepted the package. So the customer service team had requested the package should be posted back to us using the courtesy Free return label(Royal mail trackable label) in the package, and you replied the message.
But unfortunately the device was still kept for several days beyond when Royal mail delivered the device.
I can also see several emails were sent to find out/ask when you were going to send back the device to us (as our Free/courtesy return tracking code, showed the device had not been dropped off at any post office yet), but we didn't get any reply from you.


Kind Regards
Moving internet

Noté 5 sur 5 étoiles

Easy, quick and great wifi

Easy, quick and super simple. Router arrived the next day, wifi was great and the price was better than I was being quoted from the high street mobile providers. Would definitely use again next time I'm back in UK.

4 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Happy customer

Happy to have found "Moving Internet" to provide us with Internet while moving house. Affordable price, fast service, it helped a lot. Thank you.

28 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Total scam

Total scam. They don’t refund the deposit. We used this service while we changed providers. Our hire ended on the Friday and it was in the post first thing on Monday morning. The charged the extra days. Customer service was poor too.

24 février 2024
Avis spontané
Logo de Moving internet

Réponse de Moving internet

Hello Ben,
Thank you for providing us with your feedback.

This has been investigated , and I can see the deduction was because you kept the device with you for 3 extra days. (The return tracking code shows the date the device was dropped off at the post office). So the cost of the extra days of hire was deducted from your deposit, and the balance amount was refunded back to you. I can see this was also explained in details by a customer service team member.

Kind regards,
Moving Internet

Noté 5 sur 5 étoiles

Makes moving house that bit easier

Just what we needed when we moved house. Ordered and arrived the next day. Plug it in and it’s all ready to go. Extending the time frame is easy to do as was posting back. Would highly recommend.

2 avril 2024

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