Moving internet Avis 654

Overall a pretty bad experience for me. First the router came damaged and missing pieces this is likely on Royal mail but the company could definitely ship in a box instead of an envelope. Then for my area (further outskirts of London) the wifi was effectively useless 😅 like the absolute highest speed I could get was 10mbps and that was on a good day, on average I would get about 2mbps. I ended up needing to rely on my phones hotspot in the end anyway. Definitely would not try them again.
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Response to their Reply:
As mentioned, if you shipped with a box the damaged product would not be an issue. Additionally when providing a service for only a few days, sending an additional router from a different provider is not really a valid solution (as it will take time to arrive), hence why I did not contact you.

Paid extra to have the unit 3 more days. Used until the afternoon of the last day (which was a Friday) Post office not open during the weekend. Device posted first opportunity on Monday. Received back safely.
The scam company charged me an extra £30 as I did not return during a weekend!!! Impossible, since the post office is closed.
The unit was unused during this period since I had fibre installed.
Refuse to give full payment back. Case opened with credit card company.

Everything happened as expected. Delivered on time, you literally plug the router in and it works. Deposit returned. Really handy for when you move.

Got in touch with this company during our house move. Brillant service and just to be able to plug something in and it works straight away was such a relief. Totally recommend and I would definitely use them again.

Quick service and very professional

Excellent service

Absolutely brilliant service and used while our normal fibre was connected. Great signal and used for working from home. Would definitely use again.

I was honestly really skeptical as i never new this was such a thing I can't get a contract and just needed internet until ours was set up and having 5 children I may have ended up crucified with no Internet for a month
The box arrived the next day and managed to run all the xbox and PlayStations and I Evan managed to set up a sky stream box it did lag a bit but as to be expected then easy to return and refunded within a couple of days honestly couldn't have managed without 😀

Dreadful company Awful customer service Expensive and a very patchy service Would definitely not recommend

This company will charge you late fees even if you rush the post out, any excuse to charge extra.
Dorothy was very rude on emails.
DO NOT USE THEM.

An excellent service to bridge gaps.

Fantastic. Arrived when they said it would. Literally plug in and it's ready to go. Worked in a house with thick concrete walls and was way more powerful and reliable than I thought it would be. Streaming media on multiple devices opposite sides of the house consistently. V impressed.

Purchased 11 days of internet whilst waiting for our proper one to be installed. Day one of hire and I had 0.27Mbps. I emailed the address provided and asked for help. I had a response requesting to complete 3 speed tests.. which I did. It’s been more than 24hrs and I have not had a response. I would expect a 24/7 helpline if I’m being charged £70 for 11 days ‘internet’. I work from home, so pray for me that it starts working. It’s been 2 days now and it’s not. I hope to get a refund.

update:
Someone named Dorothy contacted me early today to explain the team did not work weekends. I was offered a new device and a refund for the days I did not have internet. I was told today by our internet provider that they could attend on Wednesday to instal our internet, therefore I declined the offer to resend a new device. Dorothy explained I would only be charged for 3 days usage. The customer service has been faultless (although it would be good to have a 24/7 helpdesk) however I cannot give more stars as the internet is consistently weak.

First of all there was no option for them to leave the router in a safe space and as I was out I missed delivery two days in a row (which I had paid for). Package arrived damaged, and the router is plugged into an adapter. You are then supposed to post it back the day your hire ends which makes little sense since you've paid for that day.
The router itself worked perfectly fine, but given all the above and how expensive it is, I would not use it again.

Edit after reply from MI: I think you need to incorporate ways in which customers can get the device without waiting in their homes all day, I did eventually have it sent to a local post office to collect when I could, and I am saying this should be an option from the start.

I also think you need to rethink your end of hire dates and your expectations for when the device is returned. Nobody wants to pay for a day of service that they won't actually get because you expect the device back the day of the end of the hire period. Have a system where the device connectivity is turned off at the end of hire (unless extended) and then a date where the device must be returned.

Very poor connectivity so purchased another solution from a competitor.
Perhaps should test postcode area before sending kit.
Very unhelpful reply from customer services. So complete waste of money for us. Might work elsewhere. Surrey based.

Very easy to use get on the way with. Delivery was fast. There was technical issues as I switched my broadband which ment I would have had no internet for two weeks. Moving internet was perfect for using so I could still work from home and our little one still had use of the internet. Thank you so much.

Excellent delivery, item worked straight out of the box. All worked as expected. Deposit refund on time as promised. All excellent.

Simple process and excellent communication throughout - very easy to arrange and set up

Great service, highly recommend

Never knew this service existed.
Simple straightforward and no problems at all. Nice one 👌