Mr. ApplianceAvis 

Unbelievable nickel-and-diming from Mr. Appliance. I hired them to install a washer and dryer that had been in storage, and the upcharges piled up instantly.
While the basic installation fee was $250, they charged me an extra $75 just to slide the existing machines 10 feet out into my courtyard because management hadn’t moved them yet. On top of that, they heavily overcharged for the new installation kits (braided washer hoses and a gas dryer line).
To cap it all off, the technicians left the dryer door swinging open the wrong way, completely blocking the opening to the area. Now, as a disabled person, I have to awkwardly maneuver and dance around the door just to get into it and use the machine. When I called to ask them to fix this basic oversight, they wanted to charge me another $150. For a job that cost well over $500 with parts and fees, basic attention to detail should be included—not treated as an opportunity to squeeze more money out of a customer. Total price gouging for careless work.

Scheduled a service call for a refrigerator that wasn't cooling, and received a confirmed appointment for one week later. Didn't like the wait, but I understand the nature of the business. I was given a 4-hour window when the technician would arrive. That period came and went without any type of notification from Mr. Appliance or the technician. Called the office, and they confirmed I had an appointment, but told me it had been MOVED to another week! By who?? I didn't reschedule, and can only assume it was the office personnel or the technician who moved it, without bothering to inform me. I've used Mr. Appliance in the past, as well as other Neighborly companies, but NO MORE!! Screw me over once, and I'm finished with you! I DO NOT RECOMMEND Mr. Appliance!

Unreliable. Never shows up within the promised timeline. Zero customer service and over overbilling. Look elsewhere for your application repairs.

I am extremely disappointed with my experience with this appliance repair service.

The technician who was sent to my home did not appear to have my best interests in mind. Had he done so, I believe he would have advised against repairing my appliance altogether.

After the repair was completed and the technician had left, I took the time to research the age and value of the appliance. I discovered that it was manufactured in 2009 and is now approximately 17 years old.

What was most frustrating was learning that the cost of the repair exceeded what it would have cost to purchase a comparable new appliance and have it professionally installed. Had I been informed of this upfront, I would have chosen replacement over repair without hesitation. I would have been more than willing to pay the service fee for the technician's time and expertise, even if the recommendation had been not to proceed with the repair.

As a customer, I expect professionals to provide honest guidance and help me make the most cost effective decision. Instead, I was left with an expensive repair on a very old appliance that likely has limited remaining lifespan.

The fact that I had to conduct my own research afterward to discover this information was disappointing and undermined my trust in the company.

A reputable appliance repair company should be willing to advise customers when a repair is not financially sensible, even if that means foregoing a larger repair bill. If customers must do all of the research themselves to determine what is truly in their best interest, there is little value in relying on professional expertise.

For that reason, I cannot recommend this company. I would encourage anyone seeking appliance repair services to find a company whose technicians prioritize the customer's best interests and provide honest, trustworthy recommendations rather than simply performing costly repairs.

I have a home warranty, they came to fix my combo microwave convention oven Less Than 3 months ago. The appliance is currently doing the same thing it was doing before they supposedly fixed it. I requested service and when the guy called me to schedule, he wanted me to troubleshoot everything over the phone going to my breaker box and everywhere else instead of sending the technician out. He was very rude disrespectful and unprofessional. Tried to argue with me over the phone saying I need an electrician not an appliance guy. I then asked if the microwave was doing the same thing as before, that must mean they didnt fix it properly the first time, correct?(if i supposedly need an electrician)? Also, how did it work for almost 3 months after they came out the first time? online it states that they have a one year warranty on parts and labor and it has only been 3 months. He then told me he would not be coming out for service and that my home warranty was contracted with other providers they had a ton of them. And that my home warranty provider needed to find someone. And then he said why do I keep calling him. This was the only time I had called him. Do not use this company we will be totally dissatisfied. I am not sure how a company stays in business this way.

I had 2 appliances Washer/dryer with minor issues and they charged me $150 for each to start as a visit charge even though they are right next to each other. the whole thing lasted 30 minutes and cost almost $600.

I see that many others have had the same issue, I wish i had read revies first. they called me and said they would get back to me after i complained but have heard nothing.

Our washing machine stopped working. We called Mr. Appliance. They said it needed a new motherboard which they would replace. They new main board and servicing costing us over $500.00. They came out a second time a few days later to replaced the board. The Technician set it on quick wash and told us to let it run. He left. Five minutes after he left, the washing machine quit again. Only two functions worked. We called the company who doesn’t answer the phone after 3:00 on Fridays (even though they say they are open). We called the main business number only to be told that someone would get back to us in a couple of days.
There is little wonder why they have a rating of 1.5 stars in trust pilot.

First time customer and I will NEVER call them again. I am a single parent as my wife died last year. I told them I would not be home but I have a house helper that will be there at that time. They told me they would call while on their way to let me know they were en route.

However, come to find out, the call while they are on their way was actually to confirm AGAIN, while they are on their way, that someone will be there and that they will NOT stop at the location unless someone confirms a second time. This was not my understanding. I had my phone with me at work and checked it throughout the day. I could not have the ringer on because I work with patients and have to keep in on silent but I do check it throughout the day. I did see ONE phone call with a voicemail and ONE text message, which I had missed. I called back but it was too late ... they said I had to reschedule.

I got a call the next day from a lady who apologized but then she just ARGUED with me repeatedly. She insisted that she called multiple times. I double and triple checked my missed call log and voice mails. Indeed, ONE call and ONE voice mail. She continued to argue, saying "I called multiple times. I can show you a screenshot that shows I called multiple times."

Ok, you do NOT argue with a customer like that. I later got a text message from her that started with an apology but then delved into defensiveness again. Again, in the text after saying "Sorry," she said "We called a handful of times and got nothing." I responded to her text saying that I would not do business with them and told her to not argue with a customer. I thought that was the end of it.

It was not. Incredibly, she then called me back AGAIN (bad idea) to "apologize" but ended up defending herself even more in the same breath. She said "I'm sorry but I did call multiple times." I told her it's not an apology if she immediately says "But" and then just keeps defending herself. I told her that is a disingenuous apology. I told her, I have worked in customer service and have done service recovery, you do not apologize to a customer and then say "But" and then just defend yourself. That is not good customer service.

I could not believe this, she defended herself AGAIN after this, saying, "Do I not have the right to defend myself?" And, incredibly, "I won't send it to you, but I did take a screenshot. It shows that I did call multiple times." She just WOULD NOT STOP defending herself. She could not stop. And when I told her AGAIN that she keeps acting defensive she sort of scoffed at me.

This is an example of very bad customer service. I will NEVER call this company again and have already told people to not call them.

I started out with a regular GE wall oven with microwave service request on 4-2-26. Microwave worked fine but oven would not get over 100 degrees . 1st call - service call charge plus a $600 part . Tech said he couldn’t get a cell phone signal
In order to run a card - so I wrote a personal
Check. Wrong part came in and they had to reorder - ok - $600 part came in and it still wouldn’t go above 100degrees. My husband specifically asked the technician if he had checked the electrical components plus the breaker. Same tech - said yes but he needed another part - another service call - plus the cost of the part. Fast forward to 4-20 -26 still not repaired - same issue - so we asked for our parts and money back for service calls . Because they had said they checked the electrical components
Plus the breaker - we went to LOWE’S and bought a new wall oven almost like the old one (which was less than 10
Years old), installed it and guess what - same issue . LOWES said we would have to have an electrician check it which was another service call. Fast forward to today 5-21-26- still no refund ( was told I needed to make sure I checked the mail carefully because the check would
Look like junk
Mail !!!! I am highly aggravated. And plain mad - the electrician verified it was simply the BREAKER -was removed and not put back in the correct location in the box. He fixed it and now I’m
Out close to $5000, whoever heard of a refund check looking like junk mail !!!

DO NOT use this company! It is a scam!
They are liars and exorbitantly overcharge you.
I paid $468 dollars to have a $20 heating element replaced on my dryer in 20 minutes.
My husband has replaced the heating element before, but that day, I ordered the wrong replacement and he found a burnt wire that we wanted to make sure was inspected to insure the dryer was safe to use.
My husband was outside working and was the one to meet the tech both for the diagnosis and when he returned with the part. My husband was NOT given an estimate before the work started.
I was on the phone when the tech completed the job, so I signed his tablet and gave him a credit card. After 3 attempts with the credit card and no service on the tablet, I was left to write a check or I would be disputing the charge with my credit card.
I asked my husband if he knew it was going to be almost $500 to fix our 15 year old dryer? He said he was never given a price.
The invoice I was emailed was a lump sum and not detailed, so I emailed the next morning and asked for an itemized invoice. It was a Saturday and I received an automated, we will be with you shortly, email. A week later I had not received a email, so i emailed again.
Dominic, the manager, replied and told me multiple lies.
First, he told me that according to their records, this was my first communication with them.
Second, they put in a high grade OEM coil costing $160+.
The part they replaced is, WP8544771, and I cant find one for more than $70, with most being in the $20-$30 range.
Finally, he told me that my husband signed off on the estimate.
I asked for proof and he sent me my signature on the work authorization line and like I previously said, I was not here to approve the work.
I will be attaching the communication I had with Mr Dominic Crame, where he tell me on two occasions that my husband had to sign on the work authorization before the job was started.
Services

I called Mr. Appliance for a dryer issue and was charged a $169 diagnostic fee. The technician did not even take out a tool, open up the machine, or perform any actual troubleshooting to verify what was wrong. Instead, he simply looked at the front of the unit and immediately quoted a flat-rate repair of $595 based entirely on an iPad matrix. Paying $169 just for someone to look at an appliance and read a flat-rate code without checking the parts is incredibly unprofessional and anti-consumer. Save your money and look for an independent local repair shop or replace the unit altogether.

Our washing machine stopped working, and when the technician came out on Tuesday, I made it very clear that the repair needed to be completed by Friday because we were leaving for a trip. I was specifically assured that the part would arrive Wednesday or Thursday and that the repair would be completed by Friday morning at the latest.

Based on that promise, I paid a 75% deposit upfront — several hundred dollars — so the company could order the part.

Friday arrived, the part never showed up, there was apparently no tracking information available, and nobody from the company proactively contacted me with an update. I had to call them myself to find out the promised timeline would not be met.

What made the experience even more frustrating was that when I repeatedly requested to speak with a manager, I was told that was not possible and that escalation could only happen through email.

To make matters worse, the technician never meaningfully inspected the machine. I explained the symptoms — water left in the drum and a humming noise — and he immediately said it needed a drain pump, collected payment, and left.

I also have concerns about the pricing transparency of the repair and part markup, especially given the large upfront deposit requirement.

At this point:
• The promised repair timeline was missed
• Communication was poor and reactive
• My money is tied up in the deposit and the ordered part
• I was unable to pursue another repair option sooner
• Our travel plans were negatively impacted

Mistakes and delays happen. What matters is communication, accountability, and customer service. Unfortunately, this experience lacked all three.

I hope management reaches out to resolve this situation appropriately.

If I could do less than 1 star I would, we paid 350.00 to have Mr. Appliance Lexington franchise diagnose a problem with our Viking oven. We were informed apart would be ordered, fast forward 1 month later with me calling multiple time and being told the part was coming. Third call over a month later I was told that the location had been closed and they could do nothing for me, I was directed to call their head office 888-998-2011. Love this part, the answering system asks for zip code of your location before you are able to talk to someone come to find out there is no service anywhere near my home anymore so it hangs up on you. I was able to get thru by pressing the number if I was calling from Canada. You are now sent to a scheduling service only. I have had them escalate this issue 3x now with zero response from Mr. Appliance their answering service say they have no other way to help and we have been forced after over a month without an oven to have another company come in and pay another 350.00 diagnostic fee and a 800.00 repair bill to finally get our oven fixed. We are also still out our original 350.00 with no way to contact Mr. Appliance corporate (so much for customer services). They are part of the neighborly company and their slogan is “It’s Not Done, Until It’s Done Right!!”
Never trust this company, they have actively set their system to give customers as little customer service as possible. They closed the location with total disregard for their customer, leaving us and I’m sure other’s out of pocket and with their repairs not completed.

Don’t make the same mistake I made.
What should have been a simple, straightforward repair to our Bosch dishwasher turned into an expensive and frustrating ordeal with Mr. Appliance. From the start, the technician misdiagnosed the issue, sending us down the wrong path.

That mistake ended up costing us over $1,400 in parts that did not fix anything, leaving us with a dishwasher that still does not work and is now filled with “warranted” parts that serve no purpose. To make matters worse, those parts were priced higher than what the manufacturer charges. The process dragged on through multiple visits and payments, only for the dishwasher to begin showing entirely new error codes afterward.

When we tried to get help, the company became unresponsive. Even more concerning, they publicly responded to our online reviews with false claims about rodent infestations, something never mentioned to us during service. It felt less like customer support and more like an attempt to discredit our experience.
While they acknowledged how poor the experience was, they have made no effort to address the financial loss, wasted time, or ongoing frustration.
If you are looking for a reliable repair experience, look elsewhere. Choose a company that diagnoses accurately, communicates honestly, and stands behind their work, because this one does not.

Poor communication. Ask to speak with manager, technician, or owner on status of our repair. Supposingly waiting on part that is readily available on Amazon. We prepaid over $400. Dollars. Now all we hear is crickets. We are located in Lexington SC 29072.

Mark was wonderful to work with. He didn't try to sell me a repair when it would have cost more than the appliance was worth.

I had been a regular customer of Mr. Appliance in Douglasville, GA for almost ten years, but that ended today. Despite calling them to install or repair multiple appliances in my home over that time, they decided on a recent microwave repair to treat me rather shabbily.

The repair technician arrived as normal and performed a diagnostic. He told me the unit needed a new power board, and I agreed to pay for the repair (parts and labor). But, a week later when the part arrived and the technician returned, he learned that a switch was bad. I then agreed to repair this item.

He returned that afternoon and installed the new switch. It was only then he discovered that the microwave's power magnetron was broke, and that would have required a third parts order and delay, and advanced the cost of repair way beyond the purchase price of a new microwave of similar size and function.

I elected then to replace the microwave, using Mr. Appliance to do so. For the record, the technician agreed with my decision. This is where things went sideways. The technician originally stated that the repair service fee would be applied to the installation, but then I learned that only half that fee would be applied. I attempted to explain the situation, but the company's manager firmly stated that sales and service were two different "companies" within Mr. Appliance and their policies were not going to be altered.

I won't go so far as to say this was a manipulation, but I will say that the company was firm in wanting me to pay for the parts that failed to repair the unit and also pay the full cost of replacing the microwave minus only the service call fee. Forcing me to pay for new parts that did not work when Mr. Appliance would have received back all those parts did not strike me as fair treatment. So, I cannot any longer recommend this company.

I would unfortunately not recommend this company in Monmouth County. The person making appointments is very fast and professional. The repairman sent was also knowledgeable and professional. However, they (a) charge far too much and (b) have no interest in standing behind their work. I hired them to install/insert a new bottom wiper on the dishwasher (a $12 part I ordered directly from Frigidaire for my model). A job that takes perhaps 15 minutes. They charged $272. After using it for 1 cycle, it fell out and when I called them 48 hrs after their visit they actually said it would be another $272 to visit again. They said there was no guarantee of their work since the piece of plastic came from Frigidaire and not through them.

This was shocking, since I also own a company in which customer service is paramount. I was certain they would of course return to install the part properly since it was clearly not done right just 2 days before - and the dishwasher itself is only $399 new. I canceled their follow up appointment right away.

The tech gave me a notification when he would be here. He was professional and did his job. The biggest complaint I would have is cost. He was here for 15 minutes, should me a few zipper parts and bounty sheet that was jammed and causing the noise of the drum. No replacement parts or anything, $266. While did a nice job, has to be a cheaper option next time.

They advertise easy returns yet they do not approve you when you ask to return a part.