I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... Voir plus
Mr Brown's Exclusive
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Lisez les avis des autres
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... Voir plus
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... Voir plus
L'entreprise a répondu
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Coordonnées de contact
Bristol, Royaume-Uni
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
Les gens ont aussi consulté
Would trust this site again.
Was a bit nervous about buying from a place I hadn’t heard of but they were excellent, my package came quickly and they kept me informed when it was moving through their system.
1 juin 2025
Avis spontané
Réponse de Mr Brown's Exclusive
Hey Josh,
Thanks for the great feedback :)
One of the best services!
One of the best services I’ve personally experienced, initially surprised they actually had the supreme top I needed, and even more surprised when it arrived in perfect condition, and delivered so quickly! There was communication between I and the owner who ensured that everything had ordered arrived on time and made sure I was satisfied with what I received, this was very welcoming customer service displayed, and I will for sure be purchasing again, top stuff !
16 juin 2025
Avis spontané
Réponse de Mr Brown's Exclusive
Hi Emmanuel
Thanks for the great feedback, we appreciate you!
Great Experience!
Exactly what it said on the tin, where there are so many skammers. Thank you so much! Perfect for my little girls birthday. We got Toffee! Love it. This guy is legit!
11 juin 2025
Avis spontané
Réponse de Mr Brown's Exclusive
Thanks Nick, wishing your little one a very happy birthday. :)
Fantastic quality trainers and good…
Fantastic quality trainers and good customer service highly recommend .
10 juin 2025
Avis spontané
My first time using this service and il…
My first time using this service and il be using it again great communication just a black brother smashing his buisness ordered the asics gel kayano 14 jasper green and they came within the timeframe gave. Would definitely recommend this guy for your exclusive sneakers and garments. Thank you for the great service bro 👊🏼
5 juin 2025
Avis spontané
Réponse de Mr Brown's Exclusive
Thanks Jordan we really appreciate the feedback :)
Quality product matched by the…
Quality product matched by the Fantastic service. Will definitely be purchasing from these guys again 👍
28 mai 2025
Réponse de Mr Brown's Exclusive
Thanks Brian!
Disappointed and Let Down – Poor Communication and No Delivery
I genuinely wanted to support a Black-owned business and initially felt reassured by the positive reviews, despite seeing a few negative ones. I decided to give Mr Brown’s Exclusive a chance—unfortunately, I now regret it.
I placed an order for the Asics Gel Kayano 14 Jasper Green (UK 4.5) over a week ago. I received a confirmation message through my number, but nothing through email and since—no dispatch email, no tracking, no genuine update.
I’ve contacted the business via Instagram, email, and phone, and was finally told I’d receive an update before 6pm that same day. That time passed, and I heard nothing. Still no response. No effort made to keep me informed despite chasing on several occasions.
Their shipping policy and product page clearly state “next-day dispatch” and “fast, reliable shipping.” None of this has been delivered given my purchase was made at 9am on the 15th May 2025. It’s now approaching a bank holiday weekend, and I’m due to fly on the 27th May 2025, with these shoes being the sole reason for the purchase.
This lack of professionalism and communication is incredibly disappointing. I’ve made every effort to reach out respectfully and give the benefit of the doubt—but at this point, I feel ignored and let down. If the item isn’t in stock, a simple message would have sufficed.
I tried to support a Black business because I believe in investing back into our own, but the service I’ve received does not match the promises made—and unfortunately, the negative reviews I dismissed were actually right.
Until this business improves its communication and fulfillment processes, I cannot recommend them to others and will be making this known through my social media.
15 mai 2025
Avis spontané
Réponse de Mr Brown's Exclusive
Hi Paris,
I’m really sorry to hear you had a bad experience with us.
From my understanding, you didn’t receive any confirmation via email as there wasn’t an email entered into your order. I’m glad to hear you received this information via phone number. Tracking information is sent via email, so this will be why you didn’t get this update.
On the item you ordered, the lead time was 3-7 working days, this is available on the email confirmation - however I understand you didn’t receive this. Today is the 5th working day since your order.
We aim to respond to all customer queries within 24-48 hours. We called you back within the hour to discuss your concerns and texted you with an update. I apologise this wasn’t done at the time you were told.
I can see we have processed your refund and this will be within your account within the next 3-5 working days.
Thank you for your feedback and we will work with our team to contact customers with missing contact information on their orders, so we can prevent future communication issues going forward.
Many thanks,
Mr Browns Team
Great Products
Ordered a Moon Swatch polar lights. Was skeptical at first due to the number of fakes being sold online but after it arrived, I can confirm the product is legitimate with receipts provided. Would definitely recommend and will be reordering in the future.
20 mai 2025
Avis spontané
Amazing seller
Amazing seller, great price, fantastic quality. Buy with confidence!!
12 mai 2025
Avis spontané
Ordered trainer’s yesterday arrived…
Ordered trainer’s yesterday arrived this morning excellent customer service and the manager was so helpful on the phone definitely recommend this store and buy again amazing
9 mai 2025
Avis spontané
Your communication could be better.
30 avril 2025
Top service
Needed urgently for a holiday looked all online and everywhere online was saying would take too long to arrive I brought on the mr brown website and received the shoes the next day. Top service
1 mai 2025
Avis spontané
Purchase has not arrived!
26 avril 2025
Réponse de Mr Brown's Exclusive
Hi Ian,
I can see your order has arrived within the lead time of 3-7 working days, this excludes weekend and bank holidays. I’m sorry that you were disappointed with this but glad you received your order.
Many thanks
Mr Browns Team
Did not receive order and no response…
Did not receive order and no response from seller!!!! Their Email does not even work
25 avril 2025
Avis spontané
Réponse de Mr Brown's Exclusive
Hi Jabed,
I do apologise our emails were down for a short period of time. I do hope that this issue is resolved now, but please feel free to contact us if you have any ongoing issues.
Many thanks
Mr Browns Team
Ordered trainers on the 19/4/25
Ordered trainers on the 19/4/25
Called on the 25/4/25 and was assured trainers would be sent next day delivery
Still not arrived still not dispatched still no communication from the seller
Terrible customer service and definitely feels like a scam website
In my opinion avoid using mr brown exclusive
19 avril 2025
Avis spontané
Réponse de Mr Brown's Exclusive
Hi Chris,
I’m sorry you’ve not had a good experience shopping with us.
The order was shipped but there was a delay with Royal Mail as the parcel was delayed in transit. I understand that we contacted you to discuss this issue at the time.
The order was delivered late and we apologise for this. We appreciate your feedback and will take this on board to improve our service in future.
Many thanks,
Mr Browns Team
Would recommend
Would recommend! My order was delivered within 3 days. Efficient communication and my trainers were authentic.
11 avril 2025
Avis spontané
No complaints
Trainers were shipped same day and had them the next day. No complaints whatsoever! love my new shoes and will definitely be using mr brown in the future
1 avril 2025
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