MRD Technologies Avis 31

Derek was really professional and reliable he gave me the quick customer service I needed with detailed information that has worked wonders, he’s a credit to the team at MRD technologies brilliant service and will recommend

Danial talked us through each step and showed us examples of what was required which made it very easy for us to complete the process.

Everyone expects their IT to just work — it’s only when it doesn’t that you realise how much your business relies on it. Before working with MRD Technologies to upgrade our servers and implement SonicWall technology across all our sites, we were losing countless hours to poor performance and persistent network issues.

Since the upgrades, our systems have been running reliably and securely, giving us peace of mind and allowing our team to focus on what we do best. The improvement has been night and day. Thanks to the expertise and support from MRD Technologies, we now have an IT infrastructure we can truly depend on.

After years of having a comms room which had the appearance of a birds nest, along with having the reluctancy to change, MRD came to our rescue and transformed our cabinet. I cannot begin to tell you the difference this has made. Chris the engineer did an amazing job and the whole process from start to finish was seamless. A huge thanks to Chris and the team at MRD for making this happen, just wish we'd done it sooner.

Very knowledgeable and helpful staff, in getting all my new telecoms set up. Great work derek and the team. Thank you very much.

We have used MRD for several years now for our IT Support, Lease Line, Mobile Phone Contracts, and Hosted Telephony System. From the moment we engaged with them, they have consistently demonstrated a commitment to excellence and a genuine desire to support our business.

Unlike other providers, they don’t just deliver services; they build lasting partnerships. Their team actively listens to our needs, understands our unique challenges, and tailors solutions accordingly. It’s refreshing to work with a partner who genuinely cares about our success.

MRD has a fantastic team with an all-round impressive skill set. Their knowledge spans various domains, from service management to technical implementation. They’ve seamlessly integrated into our complex corporate structure, ensuring smooth operations and efficient service delivery.

During contract negotiations, they exhibited remarkable flexibility. They addressed our specific concerns and adapted their services to align with our requirements. Their willingness to accommodate our needs has been invaluable.

Not only do they provide top-notch service, but they also do so at a competitive cost. Their pricing model is transparent, and we appreciate the value they bring to Open Awards.

In summary, MRD our outsourced technology provider—a true partner, not just a supplier—has exceeded our expectations. Their commitment to client satisfaction, technical proficiency, and flexibility sets them apart. We look forward to continuing this successful collaboration. Well Done Team MRD!

Denise Keogh

I was recommended MRD by a mutual connection. Their dynamite USP is the aftercare and support. The guys are always on hand and I really feel like I made long term business partnerships with Derek and the team, and as if by magic, I call and a real person answers the phone, or I can even WhatsApp! Hallelujah! This is how business should be in 2024! Thanks Guys

Fantastic service from Derek and the gang, always recommend, Complete experts in their field.

We use MRD for our Mobile, Telephone, IT and internet provision and have done for over 12 months - would highly recommend

It was great to have Charlie at our staff away day. Lots of useful information for our teams and a great example of where MRD really add value for us.

Known Derek at MRD for 7 years, easy to contact and always a quick response from all the team.
Very helpful and knowledgeable and no issue to small.
They see all problems through making sure you are happy at the end before closing the incident report.
Great service and support.

We have used MRD Technolgies for some time and have recently committed to extend our relationship with them. All staff there are very knowledgeable, helpful and approachable. Everything is explained clearly and nothing is too much trouble.

I would highly recommend this company for service levels and value for money.

TERRIBLE COMPANY - AVOID!!

Don't have a clue what they are doing when it comes to business telecoms. I ordered a leased line which was installed but didn't work. Charlie was absolutely CLUELESS and Derek just rude.

After MONTHS of silence, dumbass answers and me not knowing what was going on, I tried to overdose TWICE.

They were NOT registered with Ofcom or the telecoms ombudsman, so there is no way for telecoms customers to complain. They will just blame their supplier and Openreach whilst leaving you in the dark - so much so that I wanted to end my life out of months of frustration.

Do yourselves a favour and stay away.

Excellent experience
Very happy with the team @ MRD Technologies - efficient, informative, easily contactable.
I would definitely recommend and wouldn't hesitate to use again

Great Service, saved our charity money. Seamless transfer of all products. The staff are very easy to deal with.

Fantastic customer service from all the team and great communication and support!

Always great service if any problems theres always a speedy solution

Good value for a great service

After years of speaking with Derek we finally had a requirement to upgrade our comms room and chose MRD to do the work. The experience from start to finish was carried out so professionally. We were kept up to date with progress and the work was completed as estimated within the time scale. The engineer even cleaned up after himself every step of the way!! We will definitely choose MRD Technologies again.

these guys are class they came out and fitted out are new phone lines in no time at all

Open Awards have worked with MRD for a number of years initially contracting with them for our mobile and broadband lease line then moving to a hosted phone system through MRD. In January 2022 we moved our IT support contract to MRD as we were very happy with the service we received.

They have created efficiencies for us and Derek makes us feel like a valued customer. We would not hesitate in recommending MRD to any other company.

Eve Burgess
Open Awards