MTR Group Limited Avis 214

I used the trade in service when purchasing a new phone from samsung. The phone was sent in perfect condition after having a case and camera lense cover on for the entrie time I owned the phone.
When they received they sent me a bill for £150 because of dust Inside the camera lense.

They sent me one image of the lenses and the surrounding area was heavily scratched and damaged. I disputed this was even my device but they downright refused to send any further images or videos of the rest of the device so I could confirm it was mine.

I was then told we are not sending any other images and your choices are pay the money, return your new device and have this (now damaged) phone back or be IMEI blocked.

The only image they sent looked like it was in a back office and the holder of the device with very long and dirty fingernails.

Massively unprofessional and an absolute scam

If I had read the reviews before I probably wouldn't have traded my phone in. However I'm happy with the recent experience. Packaging arrived quickly with free postage or the option to pay to get a higher insurance amount if something went wrong. I got an email to say when they had received my phone and I got another one a few hours later with the full payment. No issues here when trading in through Very.

Complete scam, stay away from this company. My son had a year old PS5 which he don’t use anymore. We were quoted £210, when MTR received it. I was sent an email saying it is faulty, the reason that the Thumb Grip on controller ie the rubber is worn. These scammers said due to this the console is classed as Faulty and changed the amount to be paid was £5. Please DON’T waste your time with them. We only used them because VERY had a link on their page. AVOID THEM

This is quite literally my first time ever leaving a review due to a poor experience with MTR. I attempted to trade in my device following purchasing a device from Very. Unfortunately, the experience has been poor, as has contact with the service. I was quoted a price, my device is fully working. Upon sending it in, the price was changed due to the device being "faulty" due to a small mark that I had noticed on the phone (this reduced the price to just over 1/5th of the original price) - when I challenged this, support has been less than satisfactory. Finally, they decided to throw away my official box that I sent my device in to keep it safe. So even if they did return the phone to me, I'm down the box at a minimum, assuming it doesn't get damaged in shipping.

To summarize:
- Poor business practices
- Poor customer services
- Poor outcomes

I would never have used this service had Very not prompted me to on their website and used their good name to vouch for them.

Awful avoid at all costs... I wish I had realised that samsung use a 3rd poorly run party, for the trade in.
I sent though my phone, apparently there's a mark. I've declined the 270 offer. And requested the phone and other items be sent back. I emailed they refuse to send the cases back, it was less than 24 hours. And judging by comments on I expect they'll keep my box. I feel sick to the stomach, I actually feel like I've been conned.
I did look at samsung website, couldn't find anywhere that said just send phone. No where on the leaflet did it state this.
I honestly can't tell you how upset I am. They've literally ruined any chance off selling on ebay now....
Gutted is an understatement... if you use them. Keep everything just send the phone, take pictures or video. And above all else Be very careful.

Dont hold up their promises

I used the Very.co.uk trade-in for my iPhone 14 Pro Max. They were offering slightly more than elsewhere. I took photos of the phone (for evidence) and popped it in its original iPhone box and posted off special delivery.

Got an email the next day saying it had arrived. Got an email less than one hour later saying it was completed and the money would be with me later that day. Got an email, late afternoon, saying they'd sent the money. Got a notification from my bank saying the money was in.

If I could give zero star I would have.
Trade in offer through Very for an old tablet when I bought a new one. They offered £25 so I reset wiped it, checked it was working and packed it up securely, it is in very good condition. Got an email a few days later saying there is a problem and it is stuck on the loading screen and is faulty, so would now offer me £3. I refused that and told them to send it back. It arrived a day or so later. I opened it up, switched it on and it was working perfectly, no issues. Of course they didnt send back the original case it had been in since it was new.
Avoid like the plague, trying to low ball to £3.. I bet they didnt expect me to tell them to send it back.. Nasty..

Dreadful service: advised device was worth £130 by them, so paid almost £10 postage to send to them, came back and advised it was actually only£20!!!!! The iPad is immaculate and only an option to put what generation and gb!!
Did return to me but arrived attached to a piece of cardboard, not in its original box I sent in so is no worth even less to sell on
myself!
Avoid using them, total rip off!

I traded in an old phone to Samsung to buy a new S24. They outsource their trade in bsuiness to this company. I had a similar experience to other customers - offered a fair price for an old phone intially followed by a reduction for minor damage (a scratch) after they have sold you their product. AVOID AT ALL COSTS.

Avoid this company at all costs !
Do NOT trade in your phone
You will be completely scammed !!!
AVOID AVOID AVOID
One star is one too many !

I found this company through Very. I trade in an iPhone 11 pro max and a few days later got an email saying my device was blacklisted due to be deemed as lost or stolen. I have being use the phone for 5 years without any issues and all of sudden, after they received the phone is blacklisted?? I believe they putted in the blacklist because now they will “discard” my phone and I am loosing £160. They told me to contact the carrier, the carrier told me to contact the seller, the seller is from abroad and said they don’t have an international blacklist, Apple says they don’t have access to the list. Like anyone knows how to sort this out and the company doesn’t want to return my phone. The police said to ask for legal aid but how much will cost!? More than £160!
If the phone was stolen, would I sell to a company?? Doesn’t make any sense!

appalling company to deal with. offered me sensible money online for a 7 year old laptop, in great condition. On receiving it they complained that the battery didn't have more than 80% life in it. (funny that, after 7 years daily usage). Pathetic service and no opportunity to speak to anyone either.

Very good customer service. Initial contact.good and offer for my flip4 acceptable. I bought a replacement refurbished phone semt mine off and waited for the new phone to arrive. My phone arrived and then came rhe dreaded email. Your software is corrupt and the phones locked. Offer drop by over 80%. A dodgy picture was included to add weight to their claim but you couldn't make head nor tale of it. I called Samsung and got them to run a remote check on my phone they came back with no faults software all good and no lock that they can see. Definatley a scam to get you to accept a lower price. I sent back the phone i bought from them and got a refund. I didnt get me Samsung box back which is a shame. This is not the first company who i have tried check out my review of Meelie, similar tactics as this one. It seems there is a bit of a scam running with theee type of operations, once your phone is there you are more likley to accept a lower offer than ask for it back.

Sent in an iPhone as part of a trade in via Very. The phone was immaculate having been in a case from day one, with a screen guard. Upon receipt they claimed the screen was lifting and halved the offer. I’m not convinced the photo sent was the phone I sent in, or someone had dropped it. Declined the offer and will trade the phone elsewhere. Very poor.

Upon returning the phone (minus the apple box) I traded it using webuyanyphone. The phone was accepted as described and they paid £30 more than the original quote from MTR. DO NOT USE this scam company

Bought a new S24 Ultra from SAMSUNG and traded in my old phone and received a demand for a payment of £25, for screenburn.

I have paid the requested amount. However, the provided image with yellow arrows pointing out the so called damage didn't show any obvious damage to me. I feel as if I have been scammed by this company and SAMSUNG by their association with them.

This experience has left me disappointed with SAMSUNG. For my next mobile purchase I will consider other brands after a being a lifetime SAMSUNG purchaser. I will also cancel my SAMSUNG Watch 6 LTE order based on this experience. Loyalty is earned by customer satisfaction SAMSUNG.

😡

Do not be tempted with a trade in of mobile with Very through MTR. You will be given a pittance for a fully working Samsung Galaxy s22 5g 256gb with a crack to screen. £ 60 was offered ! It would cost them £80 to fix and Very would sell them for over £400!
Take elsewhere for better offers even with a crack to screen. I got £185 elsewhere. Very need to use a different company.

unbeknown like many other I was unaware samsung was using a 3rd party for there trading scheme. All seemed well the process was easy I sent in my phone s20 ultra which was is mint condition. Only for a week to pass and get an email demanding £75 because they deemed my screen had been tampered with about nonsense. They sent me like others a rubbish picture of a phone resembling my pointing out faults.

To this point you can make out what wrong or even if it my phone.

Unwillingly I had to pay the £75 or have my new one turned off or locked out. This is a bullyboy tactic to force money out your pocket. I WILL NOT BE USING SAMSUNG TRADE IN AGAIN ITS SCAM.

Seen the Twitter post. (unts.